Big shout out to Paul very easy man to talk to helped us get all booked in for an installation within 20 minutes

Very clear understanding of the products and pricing. Great advice from helpful staff.
Friendly but professional.

UPDATED REVIEW
I have increased my review to three stars based on the help provided by Faye and the manager she escalated my concerns following my original one star review. Their intervention prompted a solution that is acceptable, my speeds being the same as they were after my request to make an adjustment. More relevant now is that my Wi Fi range is also now acceptable for my needs, although it still does not match my previous ISP’s coverage, nor that of some neighbours using other providers.
Having learnt a little from this exercise maybe the speeds I would have got had I been able to sign into those available networks may not have been very high. So much for speed as the sales pitch by most ISP.

I feel I cannot raise my rating any further due to the initial experience with two customer service/support representatives. One of them, frankly, might as well have told me to “put up and shut up”, as that was effectively the stage we had reached — the end of the road.
This is compounded by the complete lack of acknowledgment that it was my request to change the bandwidth that ultimately resolved my speed issues.
I also note that one star reviews now stand at 4%, not the 1% I believed I was joining. While the vast majority of customers appear happy, a look through the less than 2% two star reviews shows many reports of the same speed and range issues I experienced.
Being told that my 150 Mbps WiFi was “fantastic” did not sit well when paying for a 1000 Mbps service — especially when my previous ISP’s 500 Mbps plan consistently delivered double that 150 Mbps wirelessly.
A review of CF’s T&Cs appears to state that if an installation survey recommends a hub placement, the customer may choose an alternative location within 10 metres. This clashes with my frustration at being told that low speeds at 8 metres from the hub were , understandable , completely in order, despite the T&Cs indicating CF has the discretion (which they chose not to use) to supply mesh units to rectify such issues.
Whether those two CF support representatives receive guidance about this or a pat on the back for not using their discretion at CF’s cost is something only CF will know.

The whole experience was seamless, from initial call to enquire about changing to Connect Fibre to the installation. I was kept informed every step of the way. The Installation Engineers were extremely knowledgeable and helpful, it was all up and running exactly to the times given. Speeds are amazing. So far we are extremely happy with the service from Connect Fibre! 5*

They kept in touch, I didn’t have to chase and sorted my issues out quite quickly.

Lost internet due to local power surge. Matt (Customer Service Executive) and Cameron (Engineer) were both excellent, really helpful, friendly and got the problem fixed within a few hours, including replacing hardware and testing all was back online. It makes such a difference to deal with a company that actually cares about customer service. Recommended.

THE PROCESS OF SWITCHING WAS VERY EASY AND A VERY HELPFUL ADVISOR FROM THE COMPANY. THE ENGINEER WAS BRILLIANT AND AMAZINGLY NEAT IN INSTALLING THE WI-FI. THE SPEED HAS NEVER DROPPED BELOW THE ADVERTISED AMOUNT. OVERALL MY IMPRESSIONS ARE THIS IS A FIVE STAR ALL DAY LONG.

Connection Fibre have been great with our service, excellent communications and bullet proof connection. A particular mention must go to Matt for all his help to move our service to our new house, thank you all!

The guy that answered the phone, Kristian, was super helpful. He clearly identified quickly that I am one of your older customers and that computers and the like do not come as second nature to us. I had to do some stuff that were outside my experience and he patiently walked me through the processes. He called me back, as promised, a couple of times to check that I was coping ok and to share details and requests from his tech team. This has been a good experience for me, much better than most times I call up helplines etc. Good work Connect Fibre, my issues were resolved the same day. Thanks

We recently had a 1Gb fibre installation. Everything went to schedule. Very friendly, efficient and helpful engineers made a very neat job. I was involved at every step to ensure that the installation met my requirements. When we did have a minor issue, Sophie on the Connect Fibre technical help desk ensured a speedy, same day fix by yet another friendly and efficient engineer. I was kept informed at every stage, including a personalised email following the fix to ensure everything was fine and working. Being able to quickly speak to a UK based help desk is a breath of fresh air. Thank you. Highly recommended.

Professional and helpful service throughout from sales to installation .

Fast wifi? Yes? Reasonable reliability? Yes. But I would not recommend them at all. No customer portal, terrible communication and one of the most disfunctional payment processes out there. Frustrating on a regular basis.

Had a query regarding current answerphone and voicemail which did not perform as before. Spoke with Matt who understood problem and very quickly talked through how it works and set up the voicemail with a follow up email to explain further. Nice to have UK call centre with good and quick response, so much better than previous provider.

Matt, spent the time to sort out my mesh issue to a satisfactory conclusion!

Excellent and thorough explanation of different packages. We’ve signed up today, thanks Vid Patel!

Installation excellent new connection made smoothly and it works faster!
CF’s communications are very good with helpful staff who appear to really want to give you a positive outcome to any queries.
A +++

I have now been with CF for 6 months and can honestly say that the internet has never let me down and also had an £100 referral award too so thats over 3 months free internet really. The guys that installed it were very professional and showed us everything and cleaned up after themselves too. All i can say is well done CF for a professional service with excellent staff and even a call from them asking if everything is ok with our service. 500mbs is rapid and i get over 515mbs consistently even at peaks times when tv football streams and downloads all at the same time it never goes down.

after receiving mail drop from Connect Fibre we decided the broadband deals were just what we needed and after ringing the number was connected to Paul one of their advisors, he talked us through all the options and explained in terms we understood what we could expect from the service and from this discussion we decided to join and are now looking forward to being connected. We were very impressed with Paul and thank him for his expert help.

Great Reliable service

Very good service. My WiFi was down. They talked me through how to connect it back. And they check back to see if it was working ok