Very good service. My WiFi was down. They talked me through how to connect it back. And they check back to see if it was working ok

Great experience nothing to much trouble, slight hitch on set up but soon sorted.good communications.

Katie was very attentive & professional,in helping with my issue.
She kept me well updated with progress, on the issue.
Excellent custoner service!

Installation was efficiently organised and carried out by friendly staff who were happy to answer questions. Everything has worked fine. The landline phone I was told might take a few days was set up and working the same afternoon. I haven't needed any further help although no doubt there are more features I could possibly grow into. The basic speed I opted for has proved adequate for our needs and the signal strength around our old house with thick walls is fine everywhere without any boosting.

Paul was clear about the different packages and prices available with no hard sell....easy

We had a slow start getting the fibre installed but that was because it was a very complex and lengthy route over a railway line. But when the route had been decided and all the poles to be used identified the installation was done very promptly and without any problems. The router and WiFi installation was also complex but that was again sorted very efficiently.

Straight forward chat with Jason regarding my needs all concerns answered,thanks Jason and looking forward to joining Connect Fibre

Seem like a good company, comms were good, everything went smoothly, installation was perfect. Only gripe so far been wi-fi not that great from new router, but ok and usable, download and upload speeds as advertised, just wifi when I am out in the garden is slower than my virgin router was. Highly recommended

I recently signed up for a new broadband contract with Connect Fibre, and the experience was flawless! The advisor, Jason, was incredibly helpful, clear, and professional throughout the entire sales process. He explained all the package options without any pushy sales tactics, answered all my technical questions, and ensured I got the best deal for my home. The setup was arranged quickly and efficiently. I will be recommending Connect Fibre in the future.

Made very welcome and everything was explained very well, really please with all outcome

One of your canvasser just called today, as i was not available my wife answered the door and was given a leaflet, she said she would show me.
To which your canvasser " are you going to show it to him or just chuck it in the bin"

What rude response

If this is what your company promotes, I certainty would not use your service no matter how good you claim it is.

Update for your information.

This took place in the SS5 area, and I can assure you it was Connect Fibre As I did place your leaflet in the bin.
Obviously training is required. how to approach potential customers.

Brilliant. I've been with them for a while, but moved house recently. Left on Friday, up and running on the following Tuesday morning. That included an upgrade from 250 Mbps to 1Gbps, and a VoIP/landline transfer inc. the same number. I'm getting plus 1Gbps (1,000Mbps) to the router and a regular 500-800Mbps to my smartphone.
All I did was contact Claire Collins as usual, in charge of Customer Service; she nominated Paul Long to set up the actual product sale. Alex came first thing Tuesday, and ran a new fibre connection from the top of a nearby pole, into my lounge. The new WiFi 7 router was then set up, and has worked perfectly.
I recommended Connect Fibre to my buyers, giving each of us a £100 bonus. I've met and talked to many of the team over the past couple plus years and cannot praise them highly enough. If they can offer service in your location, don't hesitate.

Very quick installation, the technician was very friendly, and it's a great WiFi connection

The workmen who installed the wiring etc. were very efficient I must say I let my son to show them where we would like the equipment for I don’t use the computer just IPad and I phone Everything is much quicker and more programmes are available
Thankyou. I’m very happy with your service and recommend to others .

Easy to change to connect fibre, gentleman I spoke to was very helpful and polite. Thought it might have taken longer,but should'be up and running within two weeks.Thank you connect fibre

I had my connect fibre installed today and everything was set up.. I phoned customer service today in reference to my landline to be connected and it was done with out delay. THANK YOU to the team.

Initially fantastic, cannot fault the actual broadband itself. However, prices changed and new customers get a better deal. Told that as I am in contract, to continue paying more than others for the same or LESS of a package. Definitely faster, but not quite as fairer as they like to make out.

Friendly service and fast Internet

I had a landlne téléphone connections problème..After much careful guidence it was fixed. Many thanks to Ashleigh for her patience and time in sorting this for me. Advice was also given to solve a streaming problème to my to. Ashleigh has arranged to phone me back to help with this.