Consumer Rights Avis 

242
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Yasmin was really helpful. We have a profoundly disabled son and he is doubly incontinent and only eats pizza toppings. Our electricity bill from washing /drying soiled clothes and cooking a successio... Voir plus

Noté 5 sur 5 étoiles

The whole process from enquiry to submission of application went very smoothly. Robin Jones of Consumer Rights was friendly, professional and helpful.

Noté 5 sur 5 étoiles

What an amazingly helpful team of people at Consumer rights. They are so well informed about all the government grants and help and support that is out there. They are super efficient in the way they... Voir plus

Noté 5 sur 5 étoiles

I was referred to Consumer Rights for an ECO4 application through epplus.org.uk. Lucy Clarke, our account manager at Consumer Rights has been very helpful, patient and professional guiding me through... Voir plus

À propos de l'entreprise

  1. Centre de conseil aux consommateurs
  2. Conseils citoyens
  3. Bureau d'information

À propos de Consumer Rights

Écrit par l'entreprise

ECO 4 - Government grant access support for free home upgrades - Boiler Upgrades - Solid Wall Insulation - Cavity Wall Insulation - Loft Insulation - Air Source
- Heat Pumps
- Solar Panels

You can check if you qualify on our website

www.consumer-rights.org/

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

242 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,9

Tous les avis

(242)

29 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Sensitive and professional

Consumer Rights were very helpful, polite and informative, guiding me through each step of the grant application. Even though it turned out I didn't qualify, I was impressed by their sensitivity and professionalism throughout.

24 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Amy Roberts was brilliant

Amy Roberts was brilliant. She is a pleasure to speak too. Very informative , helpful and made me feel comfortable on the calls. It was also easy to contact her again when I missed her on some occasions. She deserves a payrise definitely.

23 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

We are very pleased with the quality of…

We are very pleased with the quality of personal service we have received with your company. We were fortunate to have Manon Roberts as our co-ordinator and she has proved to be helpful in all matters, extremely efficient, approachable and polite. She has been able to deal with all aspects and obstacles relating to our application. Thank you Manon

22 janvier 2024
Avis spontané
Noté 1 sur 5 étoiles

Hopeless company

Hopeless company with no interest in answering your enquiries. A complete waste of time to try and deal with.

16 janvier 2024
Avis spontané
Logo de Consumer Rights

Réponse de Consumer Rights

Hi David,

I have checked your account, and your account manager is no longer with us. I will arrange for your case to be transferred to another handler. Based on the information available, it seems that your property would be eligible. Regrettably, this is not the first customer grievance regarding this particular staff member, which is why he is no longer with us.

Apologies for the bad experience, and we will do our utmost to resolve this for you this week.

I have emailed a member of the management team so they will be in touch on Monday.

Noté 5 sur 5 étoiles

ECO 4 flex application

Peirce Thompson from consumer-rights.org has been extremely supportive with our ECO 4 flex application and explained exactly what will happen next and by when.

17 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Very helpful staff guided me in every…

Very helpful staff guided me in every step of the way ,it was refreshing to deal with a very helpful & knowledgeable people
Very pleased & I appreciate most ly to have spoken to a Mrs Mannon
Thank you so much
Regard R Cacace

15 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

ECO 4 Scheme

I would like to thank Manon for being so very helpful and assisting with the ECO 4 scheme and passing our information to the assessor very promptly. Also, she kept me informed at all the various stages of the process. Many thanks again, Manon.

16 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

First class service

Amy was brilliant polite and to the point helpful at all times and was always kept updated about everything explained everything in detail and was able to make you feel at ease thank you Amy

12 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service from Pierce

Up to now great service from Pierce at Consumer Rights. He has been very helpful and informative from the start and contacted me when he said he would. Next step, assessor and hopefully installation.
Mark

9 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

wonderful service

since loosing my husband I have found doing things like this very difficult. But Manon was so helpful & patient & made the process so easy.

5 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic support from Megan Kell

Megan Kell is a friendly, polite Energy Performance Advisor at Consumer Rights who has been extremely helpful in supporting us with our ECO4 referral. I couldn't ask for better service. Thank you Megan.

4 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

So far so good

So far so good, Amy has been very pleasant well-mannered and supportive. Looking forward to the rest of the journey with Amy's help.

22 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Eco4

Man on was very helpful in beginning the process, let’s hope this help continues

20 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Robin - an asset to the company.

Robin is an asset to the company. From our first contact, Robin was polite and extremely pleasant. He helped me through what I felt was a mine field, as I have never claimed help for my aged mum before. He called back when he said he would and even arranged for a colleague to cintact me when he couldn't. Not sure if my mum will get any help, but it won't be for lack of trying from Robin - what a nice person , thanks Ann

6 décembre 2023
Avis spontané

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