Consumer Rights Avis 

Nothing at all to do with Consumer rights. Tried to scam my father and asked for all his pension details. Fake EPC certificate in the mail. Gives a local number but get through to someone in Wales.
Avoid!!

Pierce took care of everything such an easy grant application. One minor glitch which could have been avoided if I had contacted Consumer Rights after submitting my information to ensure that everything was in order. Just waiting for the assessor to arrive to move the process forward in two weeks time.😀

Recently made contact with Consumer Rights CIC, a stream of emails from myself were dealt with by Shelley in a most courteous manner, responses were quick and concise, a real credit to Consumer Rights.

What a con...

Worst example of snake-oil selling for a long time. Received a letter today..."Your property does not have a valid EPC certificate"

Yes, it damn well does.

How many gullible people have you conned ?

How many gullible people have you sold unsuitable heat pumps to?

I Was helped with my enquiry re- ECO 4 Scheme by Pierce Thompson from Consumer Rights. He helped me through the application process. He was kind and patient with me and for that I am grateful.

Great experience with robin, who seemed to go above and beyond to make sure I was happy with the process and any for coming work. He seemed very friendly and caring and kept ringing till I finally had my phone of silent and see the call. I feel confident that if anything goes wrong I will call robin who will sort it all on my behalf

I had a very good experience with consumer rights. Pierce Thompson was very helpful and friendly :-)

Shout out to Manon and Amy for a great process. I am well disorganised and yet here I am, with Manon's warm, clear and highly-patient support, ready to get a site visit. I recommend immediate salary increases for these two people. What a credit to your organisation, Consumer Rights.

An absolute miracle worker whenever I had an issue Manon made my problems disappear over night. A professional with exceptional communication skills who helped me in so many different ways. Thank you so very much.

After receiving a letter from ROD followed it up with a call..I spoke to Manon Roberts it took a second call to confirm that I would be eligible for having some work done.
M anon was helpful and informative I trust the company will be as efficient.
Your sincerely
Helen Paddock

I am so impressed with Megan K she has been so incredibly helpful and for the first time in a long time I feel real hope to help with my horrendous energy bills. Thank you Megan for not treating me as just a number

I was helped through my enquiry by Amy Roberts. Amy was polite, patient and very knowledgeable, she made sure that I understood each and every step of the process. Amy followed up the telephone call with an email outlining what my next steps should be. I found the whole experience easy to follow with Amy's help.

Very easy to deal with and very efficient.Manon was very good at her job

Dealt with Amy and Manon, so pleasant on the phone and very helpful indeed. Thank you both

A great service so far. Amy was very friendly and helpful. Was a nice and pleasant conversation very informative.

Dealt with Megan K, she was such a help! It was a pleasure to talk to her, she was very informative and helpful throughout, every step she would be intouch keeping me upto date with the process. She's an asset to your company. Thank you megan x

My mother received a letter re EPC. Have phoned and emailed asking to speak to someone about it and had no response or even an acknowledgement even though I was promised a call back from the 'team ' as soon as possible. What poor service from an organisation that is supposed to be there to help the elderly and vulnerable citizens.

Manon Roberts helped me really well and it's good to know she's available for advice and support with ECO4 and all it entaiils. Highly recommended.

Well it's early days yet but so far it's been a really positive experience. Shelley was very professional on the phone and very punctual with her call. I will update my review at a later date but at this stage I'm impressed.

I dealt with Shelley Krasnowski. I have recently lost my husband so was quite nervous. Shelley put my mind at ease right away and organised everything. I am able to contact her easily and she responds quickly. Mist efficient person I have dealt with in a long time. Can’t praise her enough.