Contract Divan Beds Avis 

No help if you have an issue ,I have been trying to contact Contract Divan Beds to exercise the warranty on 3 mattresses I purchased from them . I have called them several times only to be told that all customer service queries are done online and that I needed to fill a form in to inform them of my issue .Despite following this request several times and receiving automated replies acknowledging receipt of my completed forms over the last 3 months I still have not been contacted to discuss my issues . Do not use if you want a guarantee

The item was of good quality and was delivered quickly.

Fast delivery and a quality bed. Would recommend as my boy is on the large size and the bed is strong and robust.

Great customer service- very personal. I booked it to go to my home address rather than rental and they changed it no problem. Driver very helpful in collecting keys & delivering it to 5th floor ( in lift) and taking all rubbish away. Mattress good quality and happy with purchase.

Good communication, great product, packaging was as expected, quality speaks for itself

Excellent service from start to finish. Thank you

When I ordered from Contract Divan beds their website was plastered with ‘free delivery’. It was free delivery still after putting in my postcode and placing the order. However, I was then sent notice of a surcharge added after the fact for £20 delivery. I disputed this and they removed it, but it felt underhanded, especially as in their actual terms and conditions my postcode was under the free delivery list. They should consider changing their website to add any surcharges at the time of inputting the postcode.

Following this, when I went to put my bed together, I realised it had the wrong legs. I contacted the company via email but didn’t hear back for a week so called their customer service, who instead of assisting me, told me to send another email. I eventually got a response and had some back and forth with a couple of different advisors, was told I had been sent the wrong bed and to fill in a form for exchange. I did this but still had some emails with them and they confirmed the bed base itself was wrong not just the legs, sent me a link to another form which I filled in. I’m yet to hear anything back about the exchange to the correct bed and it’s been 3 weeks since I raised the issue. I’m having guests to stay this weekend and they’ll have to sleep on a mattress on the floor unless this bed gets sorted in the next few days.

Nice plush bed and headboard, clean and soft, wwll packed. I chose very light cream, spot on matching to cream carpets.

Delivery was on time and the delivery men were helpful, pleasant and courteous. The bed itself is solid. I love the strong base to the ottoman, it makes storage easy and takes a volume of bedding. Thank you, so pleased.

Great choice and competitive pricing. Easy to order and delivery perfect. The mattress is really comfortable and looks good.

It's now been 2 weeks and I still don't have a replacement organised.
Delivery men were excellent but unfortunately the company picked the wrong type of bed.
I'm still awaiting a response regarding the replacement.

Being elderly pensioners we often find it easier, rather than travelling around, to ften buy items over the Internet, so we googled around looking for 2 new zip together Superking mattresses and came across Contract Divan Beds.
We contacted the Company and spoke to a very nice gentleman who persuaderd us to buy 2 zip mattresses.
So on the 26th May 2025 we ordered and paid £614.99 and they were delivered to us on 31st May 2025. With the delivery we paid £50 for collection of the old mattresses by 2 men, it turned out to be a non English man and his 14/15 year old son, awful not at all helpful with opening the new mattresses and a bit careless/dangerous removing the old mattresses and whatever Contract Divan Beds say about the delivery, we did report it immediately and were told the problem was with the delivery contractor not with the bed supplier, we also said we had a tip to give the delivery men, but due to their unhelofulness we didn't hand it over.
We had booked a short holiday for 2nd to 5th June for our 59th Wedding Anniversary so we didn't really use the mattresses till 6th June.
We quickly realised that they had quite deep dips in them and after just a few nights of sleeping on them the dips deepened and the mattresses became increasingly uncomfortable and the material around the dips started to show ripples (we have pictures of these ripples around some of the dips) goodness knows how bad the dips and the ripples will quickly become.
So under The Consumer Rights Act 2015 we contacted Contract Divan Beds and were shocked by their response, we are still following this up with our customer rights.
Basically they said that their "Refund Policy would be subject to a 50% restocking fee along with a collection fee".
I pointed out to them that we had responded within the 14 day deadline and we'll within the 30 day period allowed.
They have not yet commented on this, since I searched and found that this Company do not participate with any Ombudsman or Trade Association, so you are entirely in their hands.
So beware of this Company find a better Company belonging to Associations who at least will give you a level of support, if needed.
Finally if your require further evidence of their Customer Support look at the other 1 Star reviews.

Very good clean and sturdy bed but oh the delivery people were absolutely atrocious.

Now have two of these beds, fantastic for extra storage. They open and close very well, and there many colours, there also many many styles and colours of headboards.

Absolute scam. Ordered a bed and paid extra for a nominated delivery day to then not receive this on the selected day. Customer service offered a refund for the 'delivery cost' and stated that there had been a system error and the day should have been blocked/greyed out. When I requested a full refund I was told I would only receive 50%, even though this was false advertising on their end for selling a bed that they were never going to Deliver on the day I selected and paid for. Further to this when I finally got hold of someone on the phone by choosing the Sales line, I was told that when the Delivery Company finally get round to Delivering, this could take 3-7 working days! I am currenlty still awaiting a response/resolution from the customer service team.
AVOID AVOID AVOID!!!

A lovely comfortable mattress! Just what i've been looking for. Great price too!

Absolutely shocking customer service. Wrong bed delivered with faults over a week ago and still not been rectified. Have contacted customer service by phone who 'can't do anything' and have emailed and filled in the form they sent back three times. Still no response!

Purchased a bed based off the description of the mattress and turned out to be water resistant not water proof. It wasn’t even resistant. Contacted company for a refund/help and they said no and sent my emails to a non reply. Basically we have an unusable bed and no customer support.

Very easy very quick delivery
Helpful delivery men
Very good item
Thanks