SADLY I COULDN'T GIVE LESS THAN ONE STAR, THE WOST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. POOR COMUNICATION, POOR SERVICE, DISHONEST DEALS, THE SALES TEAM WILL TAKE YOUR MONEY AND WAS... Voir plus
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Lisez les avis des autres
The Ottoman that I required, that seemed to be a problem with other suppliers, was no problem with yourselves and was supplied at a good price and delivered. Well done!
Ordered the zip link essentials contract 1000 pocket sprung super king ottoman. Build quality is good and the mattresses are also good. Better than you might expect for the price and very comfortabl... Voir plus
Very nice well made bed base I went for the sprung top version but maybe should not have bothered as the springs are small and I can’t see or feel them being effective. But other than that we are happ... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Retailer of premium hand made and quality UK Manufactured contract beds. specialising in beds for: Hotels, B&Bs, Student accommodation, Boarding, ,schools ,Holiday camps, Hostels, HMO's & Prisons.
Coordonnées de contact
Unit 1 & 2 Central Street, WF13 2LZ, West Yorkshire, Royaume-Uni
- 0333 533 0400
- info@contractdivanbeds.co.uk
- contractdivanbeds.co.uk
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140 avis
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Réponse de Contract Divan Beds
Thank you for your kind words! We're glad to hear that you were happy with both our service and communication. We always aim to keep our customers informed and ensure a smooth experience. We hope to assist you again soon at contractdivanbeds.co.uk
Réponse de Contract Divan Beds
Thank you for taking the time to share your experience! We're so happy to hear that you had a fantastic delivery and found our team to be helpful and friendly. We truly appreciate your feedback and hope to serve you again soon at CONTRACT DIVAN BEDS !
Apalling Delivery Compnay
Unfortunately the delivery company you use left a frail 88 year old woman with Dementia to put the delivered mattress onto her bedframe, and refused to take away the old mattress, even though I had paid a hefty sum for it to be removed, because it had a urine stain on it. While you choose to use such a disgraceful delivery company your rating will suffer, as my mother still has no mattress on her bed until I can get to her to do it. Utterly disgraceful. Had a call from the bed company after they saw my review. They offered nothing new during the call and I told them that if they did not, I had nothing more to say. The mattress was not wet and the delivery company was not asked to “dress” a bed, but to put the new mattress on my mother’s bed frame. They were rude to me on the phone when they phoned and I stand by my review. An 88 year old woman with Dementia was treated badly by the delivery company and no one has offered to make amends.
3 février 2025
Avis spontané
Réponse de Contract Divan Beds
I'm truly sorry to hear about your experience and completely understand your frustration. At *Contract Divan Beds*, we always strive to provide a smooth and professional service, and I regret that this situation has caused distress.
To clarify, we offer and advertise a *Free 2-man Room Of Choice Delivery*, which ensures that the mattress is placed in the desired room but does *not* include dressing the bed for the customer. Additionally, for hygiene reasons, we do not collect soiled mattresses, especially when they are still wet, as this poses a health risk to our 3rd party delivery team, due to this the delivery team could not place the new mattress on the current bed base as they were not going to touch the soiled mattress.
Following a further investigation, we can confirm that our delivery team conducted themselves professionally and explained the situation at the time. I appreciate that this was a frustrating experience, but we do have to adhere to strict hygiene policies to ensure the safety of both our customers and staff.
If you need any further assistance, please feel free to reach out to us directly, and we will do our best to help. - I can see a member of our team has already explained this to you and the refund for the collect disposal was processed.
UPDATE:
Tried to contact the customer to clarify the situation today, unfortunately customer was quite rude and terminated the call.
The staff were very efficient and…
The staff were very efficient and helped to arrange my order to all my requirements (after a few calls).
Whilst the guys who delivered the bed were efficient, the service seemed somewhat impersonal - not sure if this might be attributed to a slight language barrier.
Otherwise all fine.
21 janvier 2025
Réponse de Contract Divan Beds
Thank you for taking the time to share your feedback! We're really pleased to hear that our team was able to accommodate all your requirements and ensure your order was arranged just as you needed.
We appreciate your comments about the delivery experience as well. While we're glad the team was efficient, we always aim to provide a friendly and personal service. We'll certainly take your feedback on board to improve where we can.
If there's anything else we can do for you, please don't hesitate to reach out. Enjoy your new bed, and thanks for choosing contractdivanbeds.co.uk! 😊🛏️
Review New Matress
Mattress arrived at time you said it would. Lads delivered upstairs bedroom and took old one away. They were very friendly and helpful. Mattress was encapsulated. It looks very nice and it's lovely to sleep on. Very happy with experience would use again thank you.
15 décembre 2024
Réponse de Contract Divan Beds
Thank you for your wonderful feedback! 😊 We're so pleased to hear that your mattress arrived on time and that our delivery team provided friendly and helpful service. It’s great to know you're enjoying your new mattress and had a positive experience with us. We truly appreciate your support and look forward to serving you again in the future. Sleep well and thank you for choosing contractdivanbeds.co.uk! 🛏️✨
So my bed finally come next day after…
So my bed finally come next day after the ordeal, and I have to admit the bed it’s self is made perfect and is easily 5*, is the most solid ottoman bed I’ve ever owned and is all around good quality but the service in order to get the bed was appalling, the one bloke that’s on customer services answers the phone with such a attitude then wonders why he gets it back and I have to now order the headboard and hope it gets to me before next year
9 janvier 2025
Avis spontané
Réponse de Contract Divan Beds
Thank you for your honest feedback. We’re delighted to hear that you’re happy with the quality of your ottoman bed and that it has met your expectations. However, we sincerely apologise for the experience you had with our service – this is certainly not the level of customer care we strive to provide.
We take your comments seriously and will be reviewing them internally to improve our communication and service. If there’s anything we can do to assist with your headboard order, please don’t hesitate to reach out, and we’ll do our best to ensure a smoother process this time.
Thank you again for your patience and for choosing us – we truly appreciate it.
Mindful of possible delivery delays
I ordered a bed base on the 27/12. I expected a slight delay with delivery with it being Christmas but I read some really good reviews so was hopeful of delivery somewhere near to there 5 day at most promise.
Long story short, it didn't arrive and after multiple emails, I also didn't recieve very good communication from the company.
However, the bed has now arrived, later then hoped for, but it is a lovely base and seems good quality. The company also phoned me after my original review to explain closures and bad weather had effected delivery times. This would have been much appreciated before we had taken our bed apart in expectation of new one arriving.
15 janvier 2025
Avis spontané
Réponse de Contract Divan Beds
I'm truly sorry to hear about your experience, and I completely understand your frustration. This is certainly not the level of service we aim to provide at Contract Divan Beds, and I sincerely apologise for the delays and lack of communication.
To clarify, our business was closed from 18th December 2024 to 6th January 2025, which meant that dispatch and communication were affected during this period. Additionally, our delivery partners collections have been impacted by adverse weather conditions, leading to further delays. Due to these challenges, we have been allocated only one vehicle for collections instead of the usual two to three, which has unfortunately affected delivery schedules.
We completely understand how frustrating this must be, especially given your circumstances, and I sincerely apologise for the inconvenience caused. Please send us your order number to info@contractdivanbeds.co.uk, and I will personally escalate this with our dispatch team to get you a confirmed delivery date as soon as possible.
Once again, I truly regret the disappointment caused. We appreciate your patience and assure you we are working hard to resolve this issue for you as quickly as possible.
Kind Regards
Contract Divan Beds
----------------
UPDATE:
Please note that this is not a generic response. Our delivery partner manages all deliveries and has the appropriate system in place to provide customers with updates regarding their orders. Once they have collected the items, they will contact you directly to schedule the delivery. If you require any further assistance, please let us know.
We do not provide delivery dates ourselves. As stated clearly in our delivery updates email, "For any inquiries regarding deliveries, please contact **Nominated Delivery Partner** using the information provided below, as we will not be able to assist with any delivery-related queries."
Unfortunately, there have been delays due to our closure during that period, and adverse weather conditions have also impacted operations—both of which are beyond our control.
We appreciate your patience and understanding.
-------------------------------
UPDATE 17/01/25
Thank you for taking my call. I'm glad we were able to reassure you regarding the delivery and resolving this issue. Once again, we sincerely apologise for the delay and any inconvenience caused.
I’ve also taken your feedback on board regarding communication and how it is conveyed to customers. I have passed this on to the relevant department to ensure updates and improvements are made on our end.
Kind Regards - Adeel CS Manager
-------------------------------
UPDATE 21/01/25
Thank you for your feedback and for giving us the opportunity to make things right. We sincerely apologise for the delays and any inconvenience caused, especially with the lack of communication during the process. Unfortunately, the combination of holiday closures and bad weather did impact our delivery schedules more than we had anticipated.
We truly appreciate your patience and are pleased to hear that you are happy with the quality of your new bed base. Your feedback is invaluable, and we will continue to improve our communication to ensure a smoother experience for our customers in the future.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing us & thank you for your most valued custom!
Regards
Contract Divan Beds
Intentionally mislead me about delivery date…
On 12/12 I asked if I bought a mattress would it be delivered by 28/12 and the reply I got in writing read, ‘Guaranteed 100%’ obviously they failed to deliver over the holiday season blaming their affiliate company V1 Distribution for it, and failing to refund me, exposing me to further expense to purchase a mattress in the interim period.
They asked though whether I wanted to cancel, as under their terms of business, if a buyer cancels the seller keeps 50%! No I said, ‘You must cancel this order to free my money so I can buy another mattress in time for my gursts arriving on 28/12, as you failed to meet the terms of the sale’. They failed to do that too, never apologised, and delivered the mattress on 2/01. Now I have 2 mattresses that have cost me double and 1 mattress I never needed in the first place. It’s bad business to try and secure a sale knowingly misleading the buyer; they were not able to meet the terms of the sale, as they closed for the holidays on 20/12 but never informed me that they were closing then, as I would’ve not bought the mattress had I known this. They left me stressed out instead and couldn’t care less if I had to purchase another mattress for my guests, as they refused to cancel the order not caring at all how their actions would impact me.
12 décembre 2024
Avis spontané
Réponse de Contract Divan Beds
Hi Cale Wolf,
Thank you for sharing your concerns regarding your recent experience with us. We understand how frustrating this situation must have been, and we would like to provide clarity on the matter.
To begin, the product you purchased was a custom-size mattress, which is tailored specifically to your order requirements. As such, once production begins, cancellations or refunds are subject to our terms and conditions.
Regarding the delivery delays, we rely on our trusted delivery partners, such as V1 Distribution, to ensure timely deliveries. Unfortunately, during the holiday period, unforeseen challenges arose that affected the scheduled timeframe. While this delay was outside of our direct control, we apologise for the inconvenience caused and understand how it impacted your plans for your guests.
We also want to note that we made every effort to ensure the delivery of your mattress as soon as possible once operations resumed. We delivered the item on 2/01, and while we understand this timing did not meet your initial needs, we fulfilled the order as promised.
We deeply regret any stress caused during this time and acknowledge the additional expense you incurred. Please know that we take feedback like yours seriously and will review our communication and processes during peak seasons to avoid similar situations in the future.
Please see our previous feedback which reflects our high standards.
Kind Regards
Contract Divan Beds
communication
communication, updating about the order and leaving the mattress and bed in first floor room
14 août 2024
Avis spontané
Réponse de Contract Divan Beds
Thank you for your feedback! 😊 We're glad to hear that you appreciated the communication and order updates, as well as the delivery service to your first-floor room. We always aim to make the process as smooth and hassle-free as possible for our customers. Enjoy your new bed and mattress, and we’d love to help you again in the future! 🛏️✨
Great company and service
Great service. Kept informed when the delivery was made. In fact even came before they were due.
Fabulous.
Divan bed is perfect.
5 septembre 2024
Avis spontané
Réponse de Contract Divan Beds
Thank you for your fantastic feedback! 😊 We're so pleased to hear that you were kept well-informed and that your delivery arrived even earlier than expected—what a bonus! It's great to know you're happy with your new divan bed. We truly appreciate your support and look forward to serving you again in the future. Enjoy your bed! 🛏️✨
prompt and professional service
The beds arrived when promised and are a lovely quality. The delivery team were very helpful bringing the beds and made it all very easy.
6 septembre 2024
Réponse de Contract Divan Beds
Thank you for your wonderful feedback! 😊 We're so pleased to hear that your beds arrived on time and that you're happy with their quality. Our delivery team always strives to provide a smooth and hassle-free experience, so it’s great to know they were helpful. We truly appreciate your support and hope you enjoy your new beds. If you ever need anything else, we’re here to help! 🛏️✨
Deliverers were very good and quick
Deliverers were very good and quick. Friendly and polite, got the job done without any problems.
3 septembre 2024
Réponse de Contract Divan Beds
Thank you for your kind words! 😊 We're delighted to hear that you found our service efficient and that our team provided excellent communication. We always strive to accommodate our customers' needs, so we're glad we could adjust your delivery arrangements as requested. Your feedback means a lot to us, and we truly appreciate your support. We’d love to assist you again in the future—thanks for choosing contractdivanbeds.co.uk! 🛏️✨
A really efficient service
A really efficient service with some excellent customer communications. I had to make some changes to my delivery arrangements and these were actioned as requested. Top rate service!
3 septembre 2024
Réponse de Contract Divan Beds
Thank you for your kind words! 😊 We're delighted to hear that you found our service efficient and that our team provided excellent communication. We always strive to accommodate our customers' needs, so we're glad we could adjust your delivery arrangements as requested. Your feedback means a lot to us, and we truly appreciate your support. We’d love to assist you again in the future—thanks for choosing contractdivanbeds.co.uk! 🛏️✨
Found Contract Divan beds by chance…
Found Contract Divan beds by chance online while searching for a bed base for one of our single beds. Great price and speedy delivery and kept informed regularly on when the item was delivered. Bed base is perfect so would definitely recommend Contract Divan beds.
26 août 2024
Avis spontané
Réponse de Contract Divan Beds
Thank you for your fantastic review! 😊 We're so pleased you found Contract Divan Beds and that you’re happy with the bed base, price, and speedy delivery. Keeping our customers informed throughout the process is important to us, so it's great to hear you appreciated that. Your recommendation means a lot, and we’d love to assist you again in the future. Enjoy your new bed base! 🛏️✨
Zip & Link Superking
Bought the zip and link divan bases, two headboards and a 1500 pocket sprung mattress. The mattress is comfy but it does overhang the base a little bit. Generally product is as expected.
15 août 2024
Avis spontané
Very upset that on the first delivery…
Very upset that on the first delivery only the mattress arrived. Had to contact company and they sent the base 5days later.Are deliveries not checked before leaving storage?
21 juillet 2024
Réponse de Contract Divan Beds
Hi Mukhinder,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Order Mix Up
Unfortunately only 2 out of the theee mattresses I order got delivered. The company did try and get me the outstanding mattress delivered the following week but it was too late by then.I had to source something locally in a rush. So disappointed it didn’t work out with this company as otherwise their staff were helpful throughout.
15 juillet 2024
Réponse de Contract Divan Beds
Hi Monica,
Thank you for your order & apologies for the inconvenience caused. This was a genuine mistake on our behalf, and we tried to rectify the issue by arranging for the missing mattress to be delivered the following week, which unfortunately the courier did let us down. We appreciate your understanding and are sorry for any inconvenience this may have caused.
Please also note our director has tried to reach out you via email to discuss and rectify this issue as we do not like to leave our customer unhappy :( Please get back to us at your earliest convenience.
Kind Regards
Sam
Excellent service
Great product, great service would definitely use again. Carried base direct to our room of choice, very polite.
4 juillet 2024
Réponse de Contract Divan Beds
Hi Mrs Anderson,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
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