Coolersomm Avis 

309
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service from the welcome in the wine bar/shop in Wandsworth to the ordering and delivery of the excellent quality wine ageing cabinets all in place and filled before the next heatwave hits... Voir plus

Noté 5 sur 5 étoiles

Amazing quality and service from order to installation, thank you! Customer service arranged to delivery earlier than planned to fit my schedule. The delivery went perfectly, the two delivery men were... Voir plus

Noté 5 sur 5 étoiles

Delivery was smooth and loving the wine fridge. Great customer service - responsive and helpful. Eg. Emailed beforehand to ensure the fridge would fit down steps and through corridor.

Noté 5 sur 5 étoiles

I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Voir plus

À propos de l'entreprise

  1. Club d'œnologie

Écrit par l'entreprise

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

309 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,8

Tous les avis

(309)

60 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I needed a new wine cooler and had…

I needed a new wine cooler and had decided on a make and model . Coolersomm had it in stock , the right price and no problems. I wanted to check delivery so telephoned them and all human , no AI just great service , can’t recommend enough

11 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Five stars!

This company offers a great choice of wine coolers. Delivery was super quick and they’re very helpful. I’m a very happy customer.

30 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Very good company - fabulous customer care

I couldn't be happier with my La Sommeliere wine fridge purchase from Coolersomm! This was hands down the best appliance buying experience I've had in years. Their customer service is outstanding—always responsive by phone or email and genuinely helpful with the specific requirements of wine cooler selection. They coordinated the removal of my old fridge and delivered on the exact date promised with a convenient advance time window. Absolutely perfect from start to finish. I highly recommend Coolersomm!

23 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

All positive

Lovely, quick service. Really nice company to deal with and very pleased with the product offering.

1 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Easy ordering

Easy ordering - best price - quick and professional delivery plus a beautiful looking wine fridge. Helped every step by Lucie and the team.

2 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Appalling after sales service when appliance fails

Purchased a wine cabinet in January 2025. Within a year it had failed and ‘cooked’ several bottles of vintage champagne and Bordeaux at the bottom of the cabinet to 40 degrees. Cabinet was repaired under warranty, but in terms of £500 of spoiled wine, Coolersomm referred me to the manufacturer who, in turn, referred me to my home insurance. With hindsight, I would have been better off saving my money and storing my wine in the garage, which gets nowhere near 40 degrees.

2 janvier 2026
Avis spontané
Logo de Coolersomm

Réponse de Coolersomm

Hello Peter,

I’m sorry you’ve had an issue with the wine fridge - as a seller of premium wine fridges only; it was a surprise to hear of such a fault at all and we’re sorry for any distress this issue caused.

I do understand that we have repaired your wine fridge under warranty and the issue was resolved and the wine fridge is now working as intended.

As it would be very difficult to prove how long the wines were exposed to any higher temperatures and if indeed they are damaged, we can not ascertain what damage is caused here, we spoke to the manufacturer for assistance and they note that in such cases, including the length of time you’ve had the fridge, it is advisable to speak to household insurance to claim for any damage to the contents of your fridge.

We do apologise for any inconvenience with the wine and we will continue to support you with your repaired wine fridge. This is an unfortunate and rare incident but we do understand the frustration when an appliance doesn’t work as intended

Noté 5 sur 5 étoiles

Thoroughly recommended

Great communication and personal service from the word go. Prompt and efficient delivery (including setting up and removal of all packaging), and a great fridge at a very good price. I would thoroughly recommend CoolerSomm.

3 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Outstanding service from Coolersomm

Outstanding service from Coolersomm. Initial delivery was impacted by a vehicle accident and replacement unit was provided immediately. I was kept fully informed throughout the process. A refreshing change to deal with a company that obviously values customer service - well done!

5 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great price. Great contact.

I was delighted with the price I paid for the wine cabinet and throughout the whole process the contact (via chat and with a real person rather than a bot!) was prompt and helpful. Delivery too was great, on time and again, well communicated. They also unpacked the cabinet for me and took away all the waste. I can highly recommend them and now I know they have a wine bar too I shall pop in and try that.

21 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I had a really positive experience…

I had a really positive experience buying the wine cooler from Coolersomm. The price of the cooler was good but more memorable was the personal attention all the way through the process. It is some time since I have felt that your business really matters to the company. I would thoroughly recommend Coolersomm.

5 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Incredible service and incredible fridges

From start to finish these guys were amazing. The whole transaction was seamless. The team were so knowledgable about what we wanted to what we actually needed. There was no hard sale just incredible service and advise. The fridges are excellent quality and exactly what they said they would be.
The team are super friendly as well. The payment, delivery and advise was superb and we can not recommend them highly enough.

10 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

I have to say this was by far my best…

I have to say this was by far my best experience of buying online. The website was easy to follow, email contact daily offering me times to fit into my schedule. The wine cooler was deliver today by two friendly and professional delivery team Personnel who brought it into its exact location, handled it with great care and a smile, removed all packaging and advised us to allow it to settle for at least 12 hours and then took all the packaging away.

Icing on the cake ….Personal contact by the MD a nice surprise but good to see she has her finger on the pulse and the small detail.

No I don’t work for them but credit where credits due as last weeks mirrored clock from another retailer came smashed to bits.

Well done to Coolersomm team.

28 octobre 2025
Avis spontané

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