Cowell's Garden Centre Avis 102

I do not tend to write many reviews. I was in two minds whether to order plants online as I have ordered from a few different suppliers in the past and they have either arrived damaged or tiny. Sometimes however to get the plant you are after you just have to bite the bullet and risk it. I ordered three grasses from Cowells, they were shipped out next day after placing the order and they arrived at my home address the following day. Great speed of delivery. They arrived in a large box which was reassuring. When I opened the box you could tell immediately that there had been care taken to package them. I removed the packaging and I could not have asked for better. The plants looked healthy and considering they were grasses there were no leaves even broken. The pots were not cracked or damaged and they were labeled on each pot with information labels also included. So all in all a great experience, I could not be happier. I would definetly order from Cowells online again. Well done Cowells for taking care of my purchase and not just crushing it in a box like some other suppliers seem to do.

A plant I ordered was out of stock. (Hardly surprising, as it was so competitively priced).
I immediately received a very nice email from Hollie, who gave me the choice of a refund or another very similar plant of the same species, which I gladly accepted.
The plant was dispatched quickly, beautifully packaged, and received in lovely condition.

Thank you Hollie, for your professional, friendly and efficient service. (0rder: **22 refers).

Stunning cercis eternal flame well packed & tip top condition

Picea glauca Rainbows end Conifers. I am very pleased with my plant. It arrived on time and was very well packaged. Very healthy looking plant. Would definitely recommend Cowells.

Superb service from their outdoor plant expert, who checked availability and phoned me back to say he had hand-picked 8 of my selected plants. Their packing department also deserves an award - I have never seen anything like it from an online plant order.
100% recommended.

I don’t usually write reviews - other things to do. However, credit where credit is due - and it certainly is due to Cowells.
I ordered three plants quite early on Saturday morning thinking that no one would look at the order until Monday; on Sunday I got a message to say the order was ready for dispatch and at 13.00 today ( Monday) the plants were delivered to me 200 miles from the nursery.
The plants were in prime condition; were superbly packed and boxed - probably better than any plants I’ve ever ordered on line. What’s more, they were 70% cheaper than similar plants at major well- known internet plant sellers.
I am seriously impressed- thank you Cowells!!

Rang in advance to check availability of a certain plant & lovely young man said he would put one aside for me. Once I arrived I was total amazed at the range of plants on offer & the quality. I bought my reserved plant plus 3 others with the assistance of a very helpful lady there. Not the closest garden centre to me but will be my main one from now on.

Ordered online on Sunday plants arrived on Tuesday morning so very fast delivery . All plants were packed and delivered in excellent condition . I will definitely be ordering from them again in the future and maybe give the shop itself a visit . Thank you cowell’s.

Easy to order online . Quick delivery. Excellent plants , nicely packed ,

Purchased a delphinium online, arrived very well packed and super fast delivery, a bit wilty due to the heat and travel but to be expected, it has soon perked up, its a very healthy looking plant with a flower head growing, look forward to seeing over summer. Will definitely order again glad I found this lovely company

I have bought a few house plants on line recently and it has been a very positive experience.
Plants have been in amazing condition, well packaged and very quick delivery.
The team are very helpful if you have any enquiries.
I would definitely recommend Cowells. Just wish I lived near them 😊

I had the absolute pleasure of being assisted by Glen during my recent visit to Cowell’s Garden Centre, and I can confidently say it was the best customer service experience I’ve ever had at any garden centre—local or otherwise.

Glen’s in-depth and thorough knowledge of plants was truly impressive. He took the time to understand exactly what I was looking for and guided me to the perfect selection with patience and clarity. Every question I had—no matter how small—was answered with confidence and detail, clearly coming from a wealth of expertise.

What really stood out to me was Glen’s kind, courteous, and highly professional manner throughout our interaction. He made the experience not only informative but genuinely enjoyable. I left feeling inspired and well-equipped to care for my new plants, all thanks to his exceptional guidance.

Given his outstanding service and plant knowledge, I’d be surprised if Glen weren’t a supervisor or senior member of staff—his professionalism and customer care are simply next level.

Thank you so much, Glen! 11/10 experience. I’ll definitely be returning, and recommending Cowell’s to friends and family, largely thanks to you.

This is the best online garden centre by far! I recently ordered again from them and their service is second to none. The plants were beautifully packaged, exactly as described and are thriving in my garden. Delivery was super quick too. But what sets them apart is how they dealt with a minor issue. 3 plants were missing from my order, so I contacted them via email. I got a lovely email in very quick time apologising and they sent the plants straight away. If you want a reputable online plant delivery service with excellent customer service and super products, look no further than Cowell's.

My order was processed and delivered in 3 days. Excellent plant ….not readily available elsewhere…..and good experience. Good people to deal with. Will order again.

Just visited Cowells Garden Centre. Always enjoyed and the staff are helpful. But today a different matter altogether.

I took back a plant that had died off in a week. I was approached by a staff member not wearing a name badge but later asked him and was told Glen. He examined the plant and said it was fine and was meant to do that .. I explained that I wasn’t happy as had paid nearly £20 for a plant that had flowered for a week!
I also pointed out there was a small warning in corner saying poisonous to animals and humans. He replied all plants are poisonous. Which is not
a fact.

He persisted and then he took me over to checkout. He childishly made gestures to the checkout operator (later I found out she was supervisor) as we waited in the queue.
He stated to supervisor that I wanted a refund. The supervisor said simply ok.. to which seemed to aggravate him more and then said he didn’t authorise it.
I asked him his position and he was a plant staff.
I asked to speak to Manager, she came over and asked if I had kept the plastic pot, I hadn’t- I had disposed of it when I planted said plant!
I also pointed out the warning about poisonous humans and animals as I have grandchildren, the manager said well they’re not going to eat it! Really? Such a bold statement… as she was not taking into account toddlers and dogs!!
I got my refund but I found this guy intimidating and disrespectful especially when he said at the checkout after I asked his name and position -
he was going to walk away now??
As opposed to doing what?
All round awful experience.

I ordered six plants online. Each came beautifully wrapped, in eco friendly brown paper. Very good quality plants too. I will be ordering again. Excellent.

my first order was excellent - the plants were very healthy and I was really pleased with them
unfortunately my second order was very disappointing - out of the three plants only one was good, one was acceptable and the third really poor - it had just one small set of leaves and barely any roots in the pot
I emailed their customer service office on receipt and uploaded a photograph but never received a reply nor was offered any resolution
not a positive experience second time round

Hollie was very most helpful in helping us to diagnose our problems with our house plant. She was very knowledgeable and an excellent communicator. She also helped us to choose replacement plants.
Thank you. We will return!

Always receive great products from cowells. Alway in great condition without any issues. Would definitely recommend.

Excellent plants. Ordered from Cowells numerous times. Plants are always of excellent condition, packaging is very good and super fast delivery.