We stayed in such a lovely property and cannot fault the experience itself. I am not a fan of the dynamic pricing at the booking stage, however. We regularly book self-catering breaks and I have ne... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
So easy to use and the team were very responsive to my questions. Will definitely be booking more holidays through Crabtree & Crabtree. A very wide selection to choose from. A very good process from b... Voir plus
L'entreprise a répondu
Only the second time we have used Crabtree and Crabtree but would not hesitate to use them again. Easy to use website and booking system. Very helpful and keep you informed. The two properties both in... Voir plus
L'entreprise a répondu
We've had a lovely week in the Head Gardener's House at Floors Castle. The day we arrived it was my Mother in Law's 80th Birthday (and Alan our eldest sausage dog's 11th birthday). Our whole experienc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Experts in escapes to the North of England & South of Scotland, nobody knows & loves this beautiful corner of the world quite like Crabtree & Crabtree.
Coordonnées de contact
Royaume-Uni
- crabtreeandcrabtree.com
4,8
Excellent
279 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Clean and tidy
Apart from two loose floorboards in the bathroom which one protruded sufficiently to stub a toe, the property was clean and presentable.
The bath towels were on the small side.
8 mai 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Jonathan,
Thank you for taking the time to review your stay with us.
We are please that you found the property clean and presentable.
We shall pass on your points regarding the floorboards and the towels so that they may be improved for future guests.
Kind Regards,
Crabtree & Crabtree Team
I have used this company more than once…
I have used this company more than once and have found booking very easy and straightforward. The information about the properties is accurate and gives you all the information you require. Direction as to how to find your chosen property is also very clear as is details for finding the key! I would highly recommend Crabtree and Crabtree.
2 mai 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Brenda,
Thank you for your lovely review.
We are so pleased that you found the booking process easy and the information clear and accurate.
We hope to welcome you back again soon!
Kind Regards,
Crabtree & Crabtree Team
Erin @ Crabtree & crabtree was most…
Erin @ Crabtree & crabtree was most helpful when we booked a last minute break, she dealt with our queries very promptly and efficiently, wouldn’t hesitate to use again. 5 star service. Just wish Crabtree & Crabtree did properties down south too as you know the standard of accommodation is always great!
28 avril 2025
Avis spontané
Réponse de Crabtree & Crabtree
Thank you so much for your lovely feedback Cheryl and we will be sure to let Erin know your thoughts.We are delighted to hear you enjoyed your experience with us and look forward to welcoming you back again soon.
Extremely easy to use website & booking…
Extremely easy to use website & booking process with clear, comprehensive & helpful information to follow thereon.
The C & C listings are exceptional & provide enormous confidence that expectations will be met.
Walltown Farm Cottage & Byre provide excellent & stylish accommodation in a stunning location.
2 mai 2025
Avis spontané
Réponse de Crabtree & Crabtree
Thank you so much for your lovely feedback. We are delighted to hear you enjoyed the property you stayed at and were happy with your experience with us, and look forward to welcoming you back again soon.
It was amazing
25 avril 2025
Avis spontané
Crabtree & Crabtree service never disappoints !
I have chosen Crabtree & Crabtree service many times now and the properties on their portfolio have a definite edge and niche. The quality and cleanliness of the cottages never disappoints 😁👍🏼
28 avril 2025
Avis spontané
Réponse de Crabtree & Crabtree
Thank you so much for your feedback Mr and Mrs Smith. We are delighted to read you enjoyed your lovely review of us and look forward to welcoming you back again soon.
Birthday Celebrations in the Head Gardener's House
We've had a lovely week in the Head Gardener's House at Floors Castle. The day we arrived it was my Mother in Law's 80th Birthday (and Alan our eldest sausage dog's 11th birthday). Our whole experience of staying in the grounds of a castle has been truly amazing, made extra special by having a first class holiday rental provided by Crabtree & Crabtree. Everything was spotlessly clean and the little touches of cakes, jam and marmalade produced by the castle kitchens on arrival made us feel special. The dogs also enjoyed their biscuits!
18 avril 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Steve,
Thank you for your wonderful feedback.
We are so delighted that you had a lovely time at Head Gardener's House celebrating your Mother in Law's 80th birthday (as well as your dogs 11th birthday!).
We hope we can welcome you back again in the future.
Kind Regards,
Crabtree & Crabtree Team
Professional and helpful service
Easy to book and good regular communication in response to any queries we had.
21 avril 2025
Avis spontané
Réponse de Crabtree & Crabtree
Thank you so much for your feedback Jennifer. We are delighted to hear you enjoyed your experience with us and look forward to welcoming you back again soon.
Excellent and attentive agents
We have spent many holidays in the UK since Covid and mainly in holiday lets. Crabtree & Crabtree have provided the best service we have received in comparison with four other letting agents. We had no problems with our stay but during our time I was in contact with Lynn, Erin, Jill and Catriona, mainly about future stay options and on every occasion the response was almost immediate and positive
18 avril 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Peter,
Thank you for your wonderful review.
It has been a pleasure assisting you in finding something special in our brilliant local area!
We hope to welcome you back in the future!
Kind Regards,
Crabtree & Crabtree Team
Fantastic properties in great locations
As always, Crabtree and Crabtree offer fantastic properties in great locations. Their communication is great with relevant and timely content.
12 avril 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Mr Houghton,
Thank you for your wonderful review.
We are so delighted that you find our properties to be in great locations.
We hope to welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
Excellent house in our case for family…
Excellent house in our case for family get together of 3 generations. Beautifully decorated and equipped in a location perfect for walking , sightseeing.
5 avril 2025
Avis spontané
Réponse de Crabtree & Crabtree
Thank you so much for your feedback Maggie. We are delighted to hear you enjoyed your stay with us and love the thought of your multi-generational family get-together. We look forward to welcoming you back again soon.
Without the assistance of a lady at C&C…
Without the assistance of a lady at C&C we would not have found The Smithy unfortunately cottage we had looked at was unavailable & she sent us some suggestions based on our preferences.
Thank you very helpful
5 avril 2025
Avis spontané
Réponse de Crabtree & Crabtree
Thank you so much for your feedback Mrs Hicks. We are delighted to hear you enjoyed your experience with us and very pleased that we were able to suggest a suitable alternative to your initial choice. We look forward to welcoming you back again soon.
Crabtree & Crabtree continue to be our first port of call for cottages in Northumberland and the Scottish Borders
Crabtree & Crabtree continue to be our first port of call for cottages in Northumberland and the Scottish Borders. All of the many cottages we have stayed in via C & C have been first class. Booking is always straightforward and detail and communication from C & C excellent.
11 avril 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Peter,
Thank you for your review,
We are so delighted that you found our team very helpful.
We hope to welcome you back soon!
Kind Regards,
Erin
All was seamless
All was seamless. The only thing about the cottage was that coffee was provided, but no cafetiere - I assume there was one previously, given the coffee there. Also, a tray would have been useful. But these are very minor points, the place was excellent.
4 avril 2025
Avis spontané
Réponse de Crabtree & Crabtree
Good Morning,
Thank you for your kind words about the property.
We are sorry to hear that there was coffee provided but no cafetiere. We will make sure this is passed on to the property owners along with your note about the tray so they are able to resolve this for future guests.
We hope to welcome you back to another of our properties soon!
Kind Regards,
Crabtree & Crabtree Team
One of the best
Everything was straight forward and clear instructions regarding keys etc.We needed to contact Crabtree and Crabtree after we left as we had left an item of property and they we very helpful
4 avril 2025
Avis spontané
Good range of properties and great service
Web site was well designed and easy to follow. Booking process was simple and well managed. All communication (apart from one early hiccup) was managed promptly and efficiently,
28 mars 2025
Avis spontané
Website easy to use
Website easy to use, booking straight forward, confirmation and arrival instructions sent promptly. A high quality property which we would love to return to.
21 mars 2025
Avis spontané
Réponse de Crabtree & Crabtree
Good Morning,
Thank you for your wonderful review.
We are delighted that you found the booking process so easy and we hope we can welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
Very impressed
Easy to book, great selection of quality properties. Very good communications at all stages of the process.
31 mars 2025
Avis spontané
Calm and relaxing beside the river Tweed
Great place, amazing location, calm and relaxing. Minor questions were answered straight away. Loved it.
24 mars 2025
Avis spontané
Réponse de Crabtree & Crabtree
Thank you so much for your feedback Steven We are delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.