Dear Sirs Just to confirm my experience so far with your team particularly with Stephen, when guiding myself and my team through this very in depth and secure procedure to gain our very important... Voir plus
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Good response on messages but thats about it. They are expensive and had to pay extra for ID checks. The process was not easy to follow and I had to request a refund after waiting for everything to be... Voir plus
L'entreprise a répondu
Kathryn was really helpful and as this was the first DBS I have ever had to sort, she guided me through the process and it was very straight forward. Thank you for your help and sorting this quickly... Voir plus
L'entreprise a répondu
Kathryn was extremely thorough and helpful in making sure we had all the details correct for submission. going out of her way to call me as well to discuss details of each applicant.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Coordonnées de contact
27 Old Gloucester Street, WC1N 3AX, London, Royaume-Uni
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excellent
3 k avis
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A répondu à 100 % de ses avis négatifs
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First time using the DBS service
First time using the DBS service. Made some errors on the application however, Ross made the process smooth by guiding me. We now have a correctly completed application in progress for an employee.
1 avril 2026
Réponse de CRB Direct
Hi Khurm, thank you for sharing your experience. It’s great to hear that Ross was able to guide you through the application and make the process straightforward, even with the initial errors. We’re glad to have a correctly completed application now moving forward for your employee, and we appreciate you taking the time to leave this feedback.
Ross was very professional.
Ross was very courteous, professional, polite, respectful and thorough in his approach to supporting me with my DBS application process. Ross is a credit to your company.
31 mars 2026
Réponse de CRB Direct
Hi Jim, thank you for sharing this. It’s great to hear how well Ross supported you throughout your DBS application. I’ll make sure he sees your comments.
Quick responses with helpful assistance…
Quick responses with helpful assistance when clarifying responses to questions and ensuring the correct level of check was applied for.
Ross was very helpful and made the whole process very easy, thanks so much.
27 mars 2026
Réponse de CRB Direct
Hi Rachel, thank you for sharing this. I’m really pleased to hear everything felt clear and straightforward, and that the guidance around the correct level of check was helpful. Ross will be glad to know his support made the process easy for you.
Not an easy process but Kathryn…
Not an easy process but Kathryn supported me in getting the application processed
31 mars 2026
Réponse de CRB Direct
Hi Sam, thank you for sharing this. We know the process isn’t always the easiest, so it’s great to hear Kathryn was able to guide you through and help get everything processed smoothly. I’ll make sure she sees your feedback.
Very efficient.
31 mars 2026
Réponse de CRB Direct
Hi Patrick, thank you for your review. It’s great to hear you found the service efficient, the team will be glad to know everything ran smoothly for you.
very easy interactions with advisor
31 mars 2026
Avis spontané
Réponse de CRB Direct
Thank you for your review. It’s great to hear your interactions with our advisor were straightforward and easy, the team will be glad to know the experience felt smooth for you.
Réponse de CRB Direct
Hi Clare, thank you for your feedback. I’m glad to hear everything was processed quickly and that you felt supported throughout. We appreciate you taking the time to share your experience.
Olivia was super helpful
Olivia was very helpful in getting my application progressed.... really appreciated her help.
28 mars 2026
Avis spontané
Réponse de CRB Direct
Hi Marie, thank you for taking the time to share this. I’m really glad to hear Olivia was able to help move your application forward. She’ll be pleased to know her support made a difference. We appreciate your feedback.
Réponse de CRB Direct
Hi Duncan, thank you for your feedback. I’m really pleased to hear Charmaine was able to help you get your DBS sorted so quickly. She’ll be glad to know her support made a difference.
Quick process
Quick process, I dealt with Kathryn, and she was friendly, polite and very helpful. I had a great experience thanks to her. Thanks again Kathryn. :)
30 mars 2026
Avis spontané
Réponse de CRB Direct
Hi Beth, thank you for sharing your experience. It’s great to hear that Kathryn made everything quick and straightforward for you. She’ll be delighted to know her friendly and helpful approach made such a positive difference. We really appreciate your feedback and your kind words for her.
Avoid at all costs!!!
Avoid at all costs!!!
I registered on the website as self-employed, and had to provide my card details for what I assumed was the actual DBS, it was, in fact, a registration fee, when the website states you need to 'register for a free account', so I was already £45 out of pocket with nothing to show for it. It also turns out that this company do not even verify the DBS documents themselves, and you have to provide details of someone to verify your DBS documents - now as a self employed person, I do not have anyone to do this for me (as it has to be someone outside of friends and family). The DBS would have then cost an additional fee, and the £45 was nonrefundable. (It's also important to note that I used a different company, who were cheaper, who then verified the documents themselves/in-house which was expected and the normal way of doing things, that CRB do not)
Would not recommend as all of these fees are not made clear on the website and customer service just direct you to their T&C's that again, weren't clear at the time of payment/registration.
28 mars 2026
Avis spontané
Réponse de CRB Direct
Hi Georgie, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
Super speedy response from Kathryn
Super speedy response from Kathryn, can’t fault the service.
27 mars 2026
Avis spontané
Réponse de CRB Direct
Thank you for the lovely feedback. Kathryn will be delighted to hear this. We’re glad we could help so quickly and appreciate you taking the time to share your experience.
Réponse de CRB Direct
Hi Denan, thank you for sharing this. We’re really glad your experience felt both friendly and professional, that balance is exactly what we aim for. It means a lot that you took the time to let us know.
Réponse de CRB Direct
Hi Kelly, thank you for sharing your experience. It’s great to hear you found the service easy to use, with clear communication and a quick turnaround. We really appreciate you taking the time to leave this feedback.
I needed help in interpreting some of…
I needed help in interpreting some of the way the questions are strangely phrased, and Ross helped me through that.
26 mars 2026
Réponse de CRB Direct
Hi Peter, thank you for leaving this feedback. It’s great to hear Ross was able to guide you through the questions. I’ll make sure your comments are passed on.
Excellent service
Having a very patient person by the name of Kathryn, helping me plough through all the information that was required, even after several mistakes by myself, Kathryn was superb and very efficient, and a superb asset to the company.
Excellent service, will definitely recommend this company.
26 mars 2026
Avis spontané
Réponse de CRB Direct
Thank you for sharing such a generous review. Kathryn will be delighted to know how much her patience and support meant to you. We’re glad the service felt smooth and supportive, even with the bumps along the way, and we truly appreciate your recommendation.
excellent support team service
As a sole trader thinking I required an enhanced DBS check I found the process confusing, and I made an error when signing up. However, the help I received from Stephen in the Support Team was prompt, thoughtful and considerate. I appreciated dealing with the same person throughout, and the issue was dealt with to my satisfaction.
9 mars 2026
Avis spontané
Réponse de CRB Direct
Hi Carolyn, thank you for sharing this. We know the DBS process can feel confusing at times, especially when you’re navigating it as a sole trader, so I’m really glad Stephen was able to guide you through things clearly. It’s great to hear his support made the experience smoother and that keeping the conversation with one person helped. We appreciate you taking the time to leave this feedback and we’re pleased everything was resolved to your satisfaction.
Quick response and fast resolution to…
Stephen dealt with my query. he was very helpful and Quick to respond. I didn't have to wait long for a resolution to my query. He was Friendly and happy to help.
25 mars 2026
Réponse de CRB Direct
Hi Dan, thank you for your review. We’re really glad to hear you received a quick response and a fast resolution. The team will be pleased to know their friendly approach made a positive impact.
Scammers
Scammers. I expect any good review on here is fake as the service is dishonest
24 mars 2026
Avis spontané
Réponse de CRB Direct
Hi Joel, thank you for sharing your concerns. We take feedback like this seriously, and we’re sorry to hear you feel this way. This isn’t the experience we aim to provide. A member of our team will be in touch shortly to look into what happened and support you directly.
Kathryn was very thorough and quick to…
Kathryn was very thorough and quick to respond. The DBS process was handled efficiently, and all questions were answered promptly — a great experience overall.
25 mars 2026
Avis spontané
Réponse de CRB Direct
Hi Rebecca, thank you for sharing this. We’re delighted to hear Kathryn made the process smooth and efficient for you. She’ll be pleased to know her thorough approach and quick responses made such a positive impact. We appreciate you taking the time to leave this feedback.
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