Dear Sirs Just to confirm my experience so far with your team particularly with Stephen, when guiding myself and my team through this very in depth and secure procedure to gain our very important... Voir plus
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Good response on messages but thats about it. They are expensive and had to pay extra for ID checks. The process was not easy to follow and I had to request a refund after waiting for everything to be... Voir plus
L'entreprise a répondu
Kathryn was really helpful and as this was the first DBS I have ever had to sort, she guided me through the process and it was very straight forward. Thank you for your help and sorting this quickly... Voir plus
L'entreprise a répondu
Kathryn was extremely thorough and helpful in making sure we had all the details correct for submission. going out of her way to call me as well to discuss details of each applicant.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Coordonnées de contact
27 Old Gloucester Street, WC1N 3AX, London, Royaume-Uni
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excellent
3 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I was told i needed an enhanced DBS…
I was told i needed an enhanced DBS check for a job i applied for. I ended up with a corporate account I didn't need, and the whole process was very confusing. I wish to have a refund. Thanks.
I have just spoken to CRB by phone, and they explained thoroughly the situation and were extremely helpful and knowledgeable on DBS checks and personal data management in general. They have completely put my mind at rest regarding the personal data they hold on me and have issued a refund. I thoroughly recommend this service for anyone with DBS requirements.
10 avril 2026
Avis spontané
Réponse de CRB Direct
Thank you for sharing your updated feedback. We’re glad you were able to speak with our team and that they were able to explain everything clearly, address your concerns about your data, and arrange your refund. We appreciate your recommendation and are pleased we could resolve this for you.
Steven
Steven
As been nothing but helpful In all aspect of the my issues. And he should
Recognised as a wonderful and helpful member of staff
13 avril 2026
Réponse de CRB Direct
Thanks for sharing your experience. It’s great to hear how much Steven helped you through everything. We’ll make sure your kind words are passed on.
Communication was simple, fast and supportive
Communication was simple and fast. Clear questions to resolve queries. Respectful and caring communications.
10 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Karly, thank you for the kind words. I’m glad the communication felt clear and straightforward for you. It was a pleasure to help, and I appreciate you taking the time to share your experience.
The help and guidance via the chat
10 avril 2026
Réponse de CRB Direct
Hi Hazel, thank you for the kind words. I’m really glad the chat support was helpful and gave you the guidance you needed.
Committed and Professional
Ross was very helpful and forthcoming in getting our DBS application submitted, he shown excellent customer service, very professional and committed to client satisfaction thank you Ross
9 avril 2026
Réponse de CRB Direct
Hi Colin, thank you for sharing this. We’re pleased to hear Ross provided excellent support and guided your DBS application with professionalism and care. Your recognition of his commitment to great service means a lot.
The phone conversation was most…
The phone conversation was most helpful. The manager spent a good amount of time ensuring the process went through smoothly and accurately
9 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Jan, thank you for sharing this. I’m glad the phone conversation was helpful and that our manager took the time to make sure everything went smoothly and accurately. We appreciate you taking a moment to let us know.
Rapid Responses
Kathryn was super quick and efficient and really helped to get everything processed as rapidly as possible
Great job
9 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Demi, we appreciate your feedback. It’s great to hear Kathryn handled everything efficiently and made the process straightforward.
Still waiting after weeks
9 avril 2026
Avis spontané
Réponse de CRB Direct
I’m sorry you’ve been waiting so long. Our support team will contact you right away to help move this forward.
I clicked on enhanced DBS and it…
I clicked on enhanced DBS and it redirected me to basic dbs and I hadn’t noticed the small print and continued to fill it out, No customer service at all. I continued to pay the fee to do self employed dbs I wasted money making an account and then it says I can’t do it myself. Waste of money. They are happy to charge but not help me do an enhanced DBS.
8 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Bobby, I’m really sorry to hear about the confusion around the DBS application and the frustration it’s caused. We definitely want to get this sorted for you.
We’ve sent you a Trustpilot information request so we can locate your application and look into what happened. If you could reply to that with your details, we’ll be able to review your case and help you from there.
Thanks for giving us the chance to put this right.
Very quick response to replies on…
Very quick response to replies on queries. Clear and professional.
8 avril 2026
Réponse de CRB Direct
Hi Molly, thank you so much for your review. We’re really glad to hear our team were able to respond quickly and provide clear, professional support. If you ever need anything else, we’re here to help.
Kathryn was really helpful with ongoing…
Kathryn was really helpful with ongoing checks.
Helped me understand the process alot better
8 avril 2026
Réponse de CRB Direct
Hi Steph, thank you for your review. It’s great to hear that Kathryn was able to support you with your ongoing checks and make the process clearer. We’ll be sure to share your feedback with her.
Amazing speed in receiving my new DBS…
Amazing speed in receiving my new DBS number electronically and then new certificate
1 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Claire, thanks for sharing this. It’s great to hear your new DBS number and certificate arrived so quickly, we’re glad the process felt smooth for you.
This site is a scam
This site is a scam. Please do not use. Charged me £45 just for registering my company on the site, which wasn't disclosed. They also wanted up to £80 for a basic DBS check. There is no number to call, no customer service, which seems very strange.
I would also like to point out that they are not registered with DBS to submit basic checks through a web service.
I have done a thorough investigation of the site, and from my investigation, it's a fraudulent company.
I have found the following info through my investigations
CRB Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Phone number doesn't work, all signs of a scam
4 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Montario, thank you for taking the time to share your concerns. I’m really sorry to hear about your experience, I can assure you that we are not a scam, and your feedback is taken seriously.
Our support team will be in touch directly to go through everything with you, clarify any charges, and make sure you get the help you need. We understand how frustrating this must feel, especially when something doesn’t seem transparent or doesn’t work as expected.
We’re committed to operating legitimately and in line with all required standards, and we’ll work with you to address each of the points you’ve raised. Thank you again for bringing this to our attention, we’ll do everything we can to resolve it quickly.
Alisa was very helpful and quick to respond
The ticketed support system is a bit annoying when you want to talk quickly, however, once communication starts, they do get back to you quickly.
Alisa handled my application and I found her very helpful. My application needed to be cancelled and she did this quickly, giving me a refund.
3 avril 2026
Réponse de CRB Direct
Hi Sarah, thank you for sharing your feedback. We understand that a ticketed support system can feel a bit slow when you’re looking for quick answers, but we’re glad to hear that once the conversation started, you received timely updates.
It’s great to know that Alisa was able to assist you clearly and efficiently, and that she handled your cancellation and refund without delay. We appreciate you taking the time to leave this review and share your experience.
Kathryn
Kathryn, was very polite, and welcoming, making the whole process very simple and friendly.
Thank you Kathryn.
2 avril 2026
Réponse de CRB Direct
Hi Sukhdev, thank you for your review. We’re delighted to hear that Kathryn made the process feel so simple and welcoming. We appreciate you taking the time to share your feedback.
The processing of my background check…
The processing of my background check was exceptionally swift, clear, and professionally handled. Each stage of the process was completed without any hassle, and communication remained consistent and transparent throughout.
I truly appreciate the efficiency and high standard of service delivered.
3 mars 2026
Avis spontané
Réponse de CRB Direct
Hi Abiodun, thank you for taking the time to share this feedback. We’re really pleased to hear that your background check was processed swiftly and that each stage felt clear and hassle‑free. Consistent communication and a smooth experience are exactly what we aim for, so it’s great to know that came through.
We appreciate your kind words and are glad the service met your expectations.
Réponse de CRB Direct
Hi Josie, thank you for sharing your feedback. We’re really pleased to hear that Ross was able to support you so well. We appreciate you taking the time to leave this review.
Outstanding support from Kathryn
I received support from Kathryn, she helped me submit the applications for all of my employees. She was very helpful and thorough through out the process. Any questions I had were answered and she responded quickly.
2 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Neelam, thank you for sharing your experience. It’s great to hear that Kathryn was able to support you and your team throughout the application process. We’re glad she provided clear guidance, quick responses, and made everything straightforward from start to finish.
Kathryn responds to emails quickly and…
Kathryn responds to emails quickly and gives timely advise.
2 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Bukola, thank you for sharing this, Kathryn will be delighted to hear it. We appreciate you taking the time to leave a review.
The process has been very simple and I…
The process has been very simple and I have had really good support from Kathryn.
Her communication and help has been great.
1 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Faz, thank you for sharing this, and I’m really pleased to hear the process felt so straightforward for you. Kathryn will be delighted to know her support and communication made such a positive difference. We appreciate you taking the time to leave this feedback.
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