Kathryn was extremely thorough and helpful in making sure we had all the details correct for submission. going out of her way to call me as well to discuss details of each applicant.
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Lisez les avis des autres
Alisa has been my contact for the past few applications for Enhanced DBS checks and has been clear and concise with any queries she had. Alisa also has processed the applications in a timely mann... Voir plus
L'entreprise a répondu
Kathryn at CRB Direct has been really helpful in helping us process Enhanced DBS for our team. Her diligence has made the application very smooth. I will continue to use CRB Direct for future applicat... Voir plus
L'entreprise a répondu
After a call with Kathryn 07/08/26 she has restored by faith and been super helpful! The message services is very slow when you are waiting to process something. There is a phone number but just di... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Coordonnées de contact
27 Old Gloucester Street, WC1N 3AX, London, Royaume-Uni
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excellent
3 k avis
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Absolutely brilliant
Absolutely brilliant, Paul and Ross were amazing with thier support through this very thorough and sometimes complex process. The team are always on hand to help guide you and make the process as smooth as possible. Very professional Highly recommend.
10 juillet 2026
Réponse de CRB Direct
Thank you so much for your kind words. Paul and Ross will be delighted to hear your feedback. We’re really glad the team could support you through each step and help make a detailed process feel smooth and manageable. We appreciate your recommendation and are always here if you need anything in the future.
Efficient and effective in gathering…
Efficient and effective in gathering require information
8 juillet 2026
Réponse de CRB Direct
Thanks for sharing your feedback. We’re really glad to hear you found the process efficient and that the team was able to gather everything you needed without any hassle. It’s great to know the support felt effective from start to finish.
Réponse de CRB Direct
Hi Claire, thanks for sharing your feedback. We’re really glad the support you received helped guide you through the process. It’s great to hear you felt well looked after along the way. If there’s ever anything more you need, we’re here to help.
Swift reply after a long wait,good job…
Swift reply after a long wait,good job done in few days
8 juillet 2026
Réponse de CRB Direct
Hi Dhirajlal, thank you for your feedback. We’re pleased to hear you received a swift response and that everything was completed within a few days. We appreciate your patience and are glad the final outcome met your expectations.
Kathryn made the whole process very…
Kathryn made the whole process very easy asking questions in plain english.
8 juillet 2026
Avis spontané
Réponse de CRB Direct
Hi Darren, thank you for sharing your experience. We’re really glad to hear Kathryn made everything straightforward and easy to follow. Clear communication is something she takes pride in, and your feedback means a lot.
Réponse de CRB Direct
Thank you for the kind feedback. I’m really glad to hear you found the service thorough and that your queries were answered quickly. It’s great to know the team made the process smooth for you.
CRB Application
CRB Direct are a very efficient Company to work with to obtain checks on our Employees.
All questions are answered promptly and the full experience is hassle free.
I want to extend my thanks in particular to Olivia who has dealt with one of my applications very fast, was extremely helpful and nothing was a bother. Excellent Service 10/10
8 juillet 2026
Avis spontané
Réponse de CRB Direct
Hi Liz, thank you for sharing your experience with us. We’re really pleased to hear that the process felt smooth and efficient for your team. Olivia will be delighted to know her support made such a positive difference.
Fabulous help from Ross over the last…
Fabulous help from Ross over the last two days making sure I filled in the DBS application correctly. It was the first time I'd done one and he was helpful and patient explaining things making sure it was correct. Thanks very much.
3 juillet 2026
Réponse de CRB Direct
Hi Lyndsay, thank you for sharing your experience. We’re really glad Ross was able to guide you through your first DBS application with patience and clarity. He’ll be delighted to know his support made the process straightforward for you. We appreciate your kind words and are always here to help whenever you need us.
It’s a shame 0 stars is not possible
It’s a shame 0 stars is not possible. This company has taken almost a year to complete a single DBS for us. We moved provider and have the rest of our company all completed in weeks or a couple of months. The only DBS we have outstanding for our employees is this one- which was started first.
Poor communication via their portal. Did manage to speak with an advisor and answered their questions. 2 months later we have now been reset and back to asking the same questions I answeeed previously.
3 juillet 2026
Avis spontané
Réponse de CRB Direct
Hi Thomas, thank you for sharing this feedback. I’m really sorry for the delays and the repeated questions you’ve experienced. That’s not the level of clarity or consistency we want for anyone going through a DBS check.
As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
Réponse de CRB Direct
Hi Chris, thank you for your feedback. We’re glad everything went smoothly for you, and we appreciate you taking a moment to share your experience.
Alisa - Excellent Customer Service & Guidance
The Enhanced process is long and intricate, but the reason is justified and understandable.
Alisa was exceptional with her customer service, guidance and navigating all the shortfalls that required data to fill the voids.
I recommend Alisa highly for her guidance and patience. Thank you Alisa :)
30 juin 2026
Réponse de CRB Direct
Hi Stuart, thank you for sharing your experience. Alisa will be delighted by your feedback. We truly appreciate your recommendation and your kind words. Thank you for taking the time to leave this review.
It's a bit of a pain having to verify…
It's a bit of a pain having to verify your ID, therefore effectively paying twice. I did receive some very good support from Charmaine to help negotiate the process though so many thanks there.
30 juin 2026
Réponse de CRB Direct
Hi Dorothy, thank you for sharing your feedback. We understand the ID verification step can feel like an extra hurdle, and we appreciate you sticking with it. It’s great to hear Charmaine was able to guide you through the process and make things easier. We’ll be sure to pass your thanks on to her.
Very helpful staff
Very helpful staff whenever I needed support. Easy to follow and use.
22 juin 2026
Réponse de CRB Direct
Hi Sandra, thank you for sharing your experience. We’re really glad to hear our team was helpful whenever you needed support, and that you found everything easy to follow and use. We appreciate you taking the time to leave this feedback.
It was straight forward
It was straight forward, but tn3 only thing is the delay in getting the DBS back which causes delay in starting a new job as some company must wait until the result is back, apart from that it was very good and explicit.
I will appreciate if you facilitate a keep response to my current DBS as I just had one from previous employer amen out in May , so my new DBS should not take long, I suppose.
Looking forward to a quick response for my current DBS check pls.
Thank you
Francisca Geteloma.
9 juin 2026
Avis spontané
Réponse de CRB Direct
Hi Francisca, thank you for sharing your experience. I’m glad to hear the process was straightforward, though I’m sorry for the delay with your DBS result. To help us check the status of your current application, please reply to the Trustpilot information request. Once we have your details, our support team can locate your application and assist you directly. We appreciate your patience and the chance to help.
I was provided with swift responses and…
I was provided with swift responses and clarity while sharing useful links to support my query.
Great customer service from Ross!
25 juin 2026
Réponse de CRB Direct
Thank you for your lovely feedback. I’m really glad to hear the quick responses and clear guidance helped, and that the links were useful. Ross will be pleased to know his support made a difference.
Réponse de CRB Direct
Hi Holly, thank you for your kind feedback. We’re really glad to hear you found the service quick and efficient. It’s great to know our team could help.
Stephen was very helpful.
25 juin 2026
Réponse de CRB Direct
Hi Helen, thank you for your review. I’m really glad to hear Stephen was able to help you.
Just read the 1* reviews and you get…
Just read the 1* reviews and you get the real picture,
I have paid £146 for a basic check with DHL delivery .
Obviously a scam.
23 juin 2026
Avis spontané
Réponse de CRB Direct
Hi Andras, thank you for your review. I’m sorry to hear about your concerns, I want to reassure you that we are not a scam. A member of our support team will contact you to look into your application and make sure you get the help you need.
Olivia at the application support team…
Olivia at the application support team was really efficient , dealt with my query promptly and delivered the outcome I needed went the extra mile providing extra assistance , thanks Olivia made my job much easier!
22 juin 2026
Avis spontané
Réponse de CRB Direct
Thank you for your review. I’m really glad to hear Olivia handled your query efficiently and went the extra mile to support you. It’s great to know her help made things easier for you. We appreciate you taking the time to share your experience.
Kathryn always kind and super helpful
Kathryn always kind and super helpful
22 juin 2026
Avis spontané
Réponse de CRB Direct
Hi Freya, thank you for your kind words. We’re really glad to hear Kathryn was able to help.
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