Good response on messages but thats about it. They are expensive and had to pay extra for ID checks. The process was not easy to follow and I had to request a refund after waiting for everything to be... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Kathryn was really helpful and as this was the first DBS I have ever had to sort, she guided me through the process and it was very straight forward. Thank you for your help and sorting this quickly... Voir plus
L'entreprise a répondu
Kathryn was extremely thorough and helpful in making sure we had all the details correct for submission. going out of her way to call me as well to discuss details of each applicant.
L'entreprise a répondu
Alisa has been my contact for the past few applications for Enhanced DBS checks and has been clear and concise with any queries she had. Alisa also has processed the applications in a timely mann... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Coordonnées de contact
27 Old Gloucester Street, WC1N 3AX, London, Royaume-Uni
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excellent
3 k avis
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A répondu à 100 % de ses avis négatifs
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Helpful and sorted the issue.
5 juin 2026
Réponse de CRB Direct
Hi Justin, thank you for your review. I’m really glad to hear the team were helpful and able to get the issue sorted for you.
The website was user friendly
The website was user friendly. My queries were answered promptly.
27 mai 2026
Réponse de CRB Direct
Hi Christine, thank you for your feedback. I’m glad you found the website easy to use and that your questions were answered promptly. We’re always here if you need anything else.
Helpful and clear advice provided ☺️
27 mai 2026
Réponse de CRB Direct
Hi Nicola, thank you for your feedback. I’m glad the advice you received was clear and helpful. If you need anything else, we’re always here to support you.
Réponse de CRB Direct
Hi Jed, thank you for the 5 star review, and the extra 10! Really pleased to know you had such a good experience.
Réponse de CRB Direct
Hi Daniel, thank you for your lovely feedback. I’m really glad to hear you found the support helpful and the responses quick. If you need anything else, we’re always here to help.
Kathryn was very helpful again.
29 mai 2026
Avis spontané
Réponse de CRB Direct
Hi James, thank you for your feedback. It’s great to hear Kathryn was helpful once again. We’ll be sure to pass this on to her. If you need anything further, we’re always here to support you.
Kathryn was very prompt and guided…
Kathryn was very prompt and guided really well providing me with guidelines where I needed them. Excellent support and service!
27 mai 2026
Avis spontané
Réponse de CRB Direct
Thank you for your wonderful feedback. It’s great to hear Kathryn was prompt and able to guide you clearly throughout the process. We’re glad you felt well‑supported and received excellent service. If you need anything else, we’re always here to help.
Réponse de CRB Direct
Thank you for your review. We’re sorry to hear you’re disappointed. We’ve sent you an information request through Trustpilot so we can locate your application and look into this properly for you. Once we have your details, we’ll be able to assist you further.
Very good service and very easy to use
Very good service and very easy to use. I was very happy with progress.
12 mars 2026
Avis spontané
Réponse de CRB Direct
Hi Manjit, thank you for your feedback. We’re really glad to hear you found the service very good and easy to use, and that you were happy with the progress throughout. If you need anything else as you continue the process, we’re always here to help.
Ease of application and smooth process…
Ease of application and smooth process with outstanding customer service
22 mai 2026
Réponse de CRB Direct
Hi Peter, thank you for your feedback. We’re really glad to hear the application was easy and the process ran smoothly for you. It’s great to know the customer service stood out as well. If you need anything further, we’re always here to help.
i like willy
29 avril 2026
Avis spontané
Kathryn was fab
21 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Dwayne, thanks for sharing your feedback — great to hear Kathryn made such a good impression. We’ll make sure she sees your comments.
apart from a small hiccup
apart from a small hiccup, ive always had great service with the CRB Direct Team. Special thanks to my support helper today Akatari
21 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Paul, thanks for sharing your experience. We’re glad to hear you’ve consistently had great service from our team, and it’s great to know Aakriti was especially helpful today. We appreciate your patience with the small hiccup and your continued trust in our service.
Kathryn
Kathryn, is very prompt in replying and gets the dbs submitted in a timely manner
20 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Paul, thank you for your feedback. I’m really pleased to hear Kathryn was so prompt in her replies and able to get your DBS submitted quickly. She’ll appreciate your kind words. If you need any support in the future, we’re always here to help.
Kathryn was exceptional help
Kathryn was exceptional help, when I made an error and explained this to her she resolved the issue very promptly. I would use this service again especially after my experience with Kathryn in particular.
20 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Sam, thank you for sharing your experience. I’m really glad Kathryn was able to resolve the issue so promptly after your error, she’ll be delighted to know her support made such a difference. We appreciate your kind words and are pleased to hear you’d return to us in the future. If you ever need anything again, we’re here to help.
Réponse de CRB Direct
Thank you for your review. I’m glad to hear everything was handled well for you. If you ever need support again, we’re always here to help.
Réponse de CRB Direct
Hi Matthew, thank you for your review. It’s great to hear that Ross was both knowledgeable and personable, we’ll make sure your feedback reaches him. We appreciate you taking the time to share your experience.
Excellent communication and very…
Excellent communication and very efficient!
18 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Qin, thank you for your review, it’s great to hear you found the communication clear and the process efficient. We really appreciate you taking the time to share your experience.
Below one star standard
Below one star standard
absolute waste of time and no staff to communicate with in addition to refusal to respond to any email.
a simple DBS check which should have been completed within 48 hours if taking more than a week and having to complete questionnaire over and over by having to logging to website to communicate with unprofessional ONE STAFF PROBABLY. ASKING FOR REFUND TODAY TO AVOID FURTHER WASTE OF BUSINESS TIME
18 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Ferial, thank you for sharing your feedback. I’m sorry to hear about the delays and the frustration this has caused, that’s not the experience we want for anyone using our service. A member of our support team will contact you directly to review your application, clarify what went wrong, and help resolve your refund request as quickly as possible.
Fantastic Service
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
18 mai 2026
Avis spontané
Réponse de CRB Direct
Thank you for your review. It’s wonderful to hear that Kathryn continues to provide such reliable, high‑quality support for your coaches’ Enhanced DBS applications. We’re really glad the process feels smooth each time. We appreciate your recommendation and look forward to helping again whenever you need us.
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