Dear Sirs Just to confirm my experience so far with your team particularly with Stephen, when guiding myself and my team through this very in depth and secure procedure to gain our very important... Voir plus
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Good response on messages but thats about it. They are expensive and had to pay extra for ID checks. The process was not easy to follow and I had to request a refund after waiting for everything to be... Voir plus
L'entreprise a répondu
Kathryn was really helpful and as this was the first DBS I have ever had to sort, she guided me through the process and it was very straight forward. Thank you for your help and sorting this quickly... Voir plus
L'entreprise a répondu
Kathryn was extremely thorough and helpful in making sure we had all the details correct for submission. going out of her way to call me as well to discuss details of each applicant.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Coordonnées de contact
27 Old Gloucester Street, WC1N 3AX, London, Royaume-Uni
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excellent
3 k avis
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A répondu à 100 % de ses avis négatifs
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Fantastic Service
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
18 mai 2026
Avis spontané
Réponse de CRB Direct
Thank you for your review. It’s wonderful to hear that Kathryn continues to provide such reliable, high‑quality support for your coaches’ Enhanced DBS applications. We’re really glad the process feels smooth each time. We appreciate your recommendation and look forward to helping again whenever you need us.
Simple, easy, quick
It was easy to do online, and the info given was easy to understand.
15 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Eugene, thank you for your feedback. We’re really glad to hear the online process felt easy and the information was clear. We appreciate you taking the time to share your experience, and we’re here if you need anything else.
Réponse de CRB Direct
Thank you for your feedback. It’s great to hear everything was handled quickly and that the process felt smooth for you. We really appreciate you taking the time to share this. If you need anything else, we’re always here to help.
Kathryn was extremely helpful and…
Kathryn was extremely helpful and answered all the questions and queries. Was also very informative with bits that needed amending. Made life so much easier. Great service
15 mai 2026
Avis spontané
Réponse de CRB Direct
Thank you for your lovely feedback. We’re really glad to hear Kathryn was able to guide you through everything clearly and make the process easier. Your comments mean a lot to us, and we’ll be sure to pass them on to her. If you ever need anything in the future, we’re here to help.
Réponse de CRB Direct
Hi Helen, thank you for your feedback. We’re really glad to hear Kathryn was on top of everything for you. We’ll make sure she sees your kind words.
Great
Made the process easy and ironed out issues from our side quickly. Will use again for our next applications
14 mai 2026
Réponse de CRB Direct
Hi Matt, thanks for sharing your experience. I’m glad the process felt straightforward and that we could sort out the issues quickly for you. We appreciate your trust and look forward to helping with your next applications.
Kathryn was excellent
Kathryn was excellent - great communication and service as always
14 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Kris, thank you for your review. We’re delighted to hear Kathryn provided excellent communication and service once again, we’ll be sure to pass your feedback on to her.
Efficient service
Kathryn was polite, quick and efficient, clarified information where necessary. Thank you.
13 mai 2026
Réponse de CRB Direct
Hi Matthew, thank you for sharing your feedback. It’s great to hear that Kathryn’s polite and efficient approach helped make everything clear and straightforward for you. We appreciate you taking the time to leave this review and are glad the support met your expectations.
Prompt response to request.
11 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Ashok, thank you for getting in touch. I’m glad we were able to respond quickly and support you when you needed it.
It is all very straight forward
It is all very straight forward, receiving the messages directly helps you to solve everything quickly and sufficiently.
11 mai 2026
Réponse de CRB Direct
Hi Jennifer, thank you for sharing your feedback. We’re really glad to hear the process felt straightforward and that the direct messages helped you get everything sorted quickly. It’s great to know the service worked well for you.
Kathryn was open with communication and…
Kathryn was open with communication and very helpful. The process has been straight forward and prompt
8 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Vikki, thank you for your feedback. We’re glad to hear Kathryn’s clear communication and support made the process straightforward and prompt. We appreciate you taking the time to share your experience.
Kathryn is a Star
Kathryn Sorted any issues and queries that came up and got everything moving again
7 mai 2026
Réponse de CRB Direct
Thank you for your review. It’s great to hear that Kathryn was able to resolve your queries and keep everything moving smoothly again. We’ll make sure she sees your feedback.
Stuck with it to get the work done
6 mai 2026
Avis spontané
Réponse de CRB Direct
Thank you for your review. If you need any further assistance, please contact our support team and we’ll be happy to help.
DO NOT AGREE TO TERMS AND CONDITIONS ON…
DO NOT AGREE TO TERMS AND CONDITIONS ON HERE! RIP off. Awful service cannot get any straight answers when I question what I’m being charged for. Customer service repeatedly email back with a huge over the top statement and totally neglect to answer your question which is what are you charging me for?
The service is awful and the website doesn’t work.
5 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Emma, thank you for your review. I’m sorry to hear how unclear the charges have felt and how difficult it’s been to get a straightforward answer, that’s understandably frustrating. A member of our support team will contact you directly to go through your account, explain the charges, and help resolve the issues you’ve raised.
WORST WORST WORST COMPANY EVER AVOID AT…
WORST WORST WORST COMPANY EVER AVOID AT ALL COSTS
5 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Dom, thank you for sharing your feedback. We can see you’ve already reviewed our service and that our support team is in touch with you. For the quickest and most accurate resolution, please continue discussing any further concerns with them, as they’re best placed to help.
Please avoid this “service” Stressful
Please avoid this “service” Stressful, dishonest and very misleading.
The whole process is unclear and contradictory. Once a payment is made you will be passed onto another “stage” of the process whereby you will be expected to hand over more money and you feel trapped because you’ve already made an initial payment with no promise of your dbs check being completed. The website and “advisors” give unhelpful and patronising feedback and the whole thing feels like a scam. Do not use this company , an expensive lesson in “not clicking the first advert on Google search results “
Do better crbdirect
7 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Charlotte, thanks for getting back to us with your information. Our support team will be in touch to review your application and help get this resolved as quickly as possible.
Efficient, Reliable, and User-Friendly DBS Service
CRB Direct provides a straightforward, efficient DBS service with excellent turnaround times and responsive customer support, making the process simple and reliable.
6 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Vivian, thanks for sharing your feedback. It’s great to hear you found the service straightforward and efficient, with quick turnaround times and responsive support. We’re glad the process felt simple and reliable for you.
Worse and overcharged DBS.
The information on the status system was unclear, the process was inefficient, and response times were extremely slow when trying to get support. There was no contact number available for assistance. The pricing was also excessive — £79 for a basic DBS, when I believed I was applying for an enhanced DBS.
I then tried their alternative system and was charged £45 just to open an account, yet the application still would not allow me to proceed and still had to pay £68 to get through the application. The entire process was unnecessarily frustrating for something as straightforward as applying for an enhanced DBS.
I will not be using this service again. I switched to another provider and paid £75 for an enhanced DBS with no system issues and far better support.
5 mai 2026
Avis spontané
Réponse de CRB Direct
Hi HoiYin, thank you for taking the time to share this. I’m sorry to hear how frustrating the process felt, especially with the unclear status updates, the additional charges, and the difficulty getting timely support. That’s not the experience we want anyone to have.
We’ve located your details and a member of our support team will contact you directly to help review what happened and work through the next steps. If there’s anything further you’d like us to look into once they’re in touch, we’ll make sure it’s addressed promptly.
Kathryn assitsed us through the process…
Kathryn assitsed us through the process giving advise and support where required. The prompt resonse to queries made the application easy.
13 avril 2026
Avis spontané
Réponse de CRB Direct
Thank you for sharing your feedback. It’s great to hear that Kathryn was able to guide you through the process with clear advice and timely support. Knowing her prompt responses helped make the application easier really means a lot.
Quick service and not to many questions.
6 mai 2026
Avis spontané
Réponse de CRB Direct
Thanks for sharing your feedback. We’re glad you found the service quick and the process simple, with only the essential questions needed. It’s great to know it worked well for you.
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