I booked a holiday package with this company and booked the cruise over a year in advance. It is only now that flights and hotel accommodation have become available and Julia has been an amazing help... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Rebecca replied to our queries promptly and with detailed info, even spending time trying to amend our booked trip with the cruise company. Thanks for your help Rebecca, we are looking forward to our... Voir plus
L'entreprise a répondu
Is the 3rd time we have used Cruise118 and on this occasion we had to contact their customer service desk from Canada, 8 hours behind the UK, to sort out postponing out flight home due to illness. I... Voir plus
L'entreprise a répondu
I recently booked a cruise through Cruise118 and found the process simple and quick. I needed some help to link my booking with my parent's as we are travelling together. Emma was very helpful when I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Coordonnées de contact
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Royaume-Uni
- feedback@cruises.com
- cruise118.com
4,7
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Katie was brilliant
Katie was brilliant, she was very helpful, nothing was too much trouble. She sorted everything to do with the cruise
19 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave us a wonderful 5‑star review.
We are delighted to hear that Katie provided such brilliant support throughout your booking.
It is great to know she was so helpful and that nothing was too much trouble. Ensuring everything is taken care of for your cruise is exactly the level of service we aim to deliver, and Katie will be thrilled to receive your feedback.
Thank you again and thank you for choosing to sail with Cruise 118!
Kind Regards
Customer Relations.
Excellent service
Barry listened to what we wanted and guided us through it explaining cabin positions etc.
All booked and sorted within minimal effort on our part. Excellent service
19 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave us a fantastic 5‑star review.
We are delighted to hear that Barry provided such excellent support in helping you choose the right cruise, including explaining the cabin options clearly and guiding you through the process. It is great to know that everything was booked smoothly and with minimal effort on your part, that is exactly the experience we aim to deliver.
We truly appreciate your feedback and are thrilled that you were happy with the service.
Thank you once again.
Kind regards,
Customer Relations
Good service and prompt answers
14 mars 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that you received good service and prompt answers.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Rachel was excellent and very patient…
Rachel was excellent and very patient as we were back and too between her and friends for a few days before we actually booked. She made the whole experience seamless.
19 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you for leaving us a fantastic 5‑star review.
We are so pleased to hear that Rachel provided excellent support throughout your booking process. It is wonderful to know that her patience and professionalism helped make the experience seamless for you and your friends. She will be delighted to receive your feedback.
Thank you once again and thank you for choosing to sail with Cruise 118.
Kind Regards
Customer Relations.
Outstanding Customer Service
As someone new to cruising & somewhat nervous about the whole experience, I can't praise Cruise118.com enough. Everything about the service has been excellent. I started off in Sept 2025 with a live chat with Stephanie Mather, who was brilliant at answering my numerous questions calmly & ensuring I understood everything. I later spoke to Stephanie to go ahead & book the cruise after she answered even more questions. Stephanie never made me feel she was pushing a sale. I had a query later on & this was dealt with promptly & efficiently on live chat. After receiving a rather confusing response from Tui/Marella to a query regarding accessible services available on board our ship, I contacted Cruise118.com & got the excellent Laura Mullaney in Customer Services, who took ownership of my query & over several days, contacted several departments at Tui until she ensured I got a satisfactory response. Laura understands the concept of Customer Service & is a great asset to the company. My wife & I are now 4 weeks from our cruise and can't wait. Well done Stephanie, Laura & Cruise118.com...Oh & the icing on the cake Stephanie gave us a great discount on the advertised price of the cruise.
19 septembre 2025
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave such a wonderful 5‑star review.
We are delighted to hear that, as a first‑time cruiser, you felt fully supported throughout your journey with us. Stephanie will be thrilled to know that her calm and attentive approach helped you feel confident when making your booking, and Laura will be equally pleased to hear how much you appreciated her dedication in resolving your accessibility query. They are both fantastic ambassadors for Cruise118.com, and your recognition means a great deal.
It is great to hear that everything has been handled promptly and efficiently, and even better that you were able to secure a great discount too. We hope the next few weeks fly by and that you and your wife have an amazing time on your upcoming cruise.
Thank you once again for your kind words.
Kind Regards
Customer Relations
Great help and support
Very good comms and additional information given to help with our booking. Friendly agent. Lexi is great.
21 mars 2026
Avis spontané
Réponse de Cruise118
Dear John
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lexi recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Laura Mullaney at Six Star Cruises
Just spoken to Laura Mullaney at Six Star Cruises, Laura was so helpful and talked me through the process to book Speciality dining reservations. As ever, the Customer Service received was first class.
21 mars 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent service and nothing was too…
Excellent service and nothing was too much trouble!
17 mars 2026
Avis spontané
Réponse de Cruise118
Dear Gillian
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Most helpful
I spoke to David Langworthy 19 3 26 customer service regarding my cruise at the end of March about certain information that I needed he was very patient and helpful
And all my questions were answered fully
Thank you David most kindly.
19 mars 2026
Avis spontané
Réponse de Cruise118
Dear Lorna
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by David recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
very professional service by Georgina
very professional service by Georgina, supporting throughout our transaction and ensuring all areas covered great level of service
13 mars 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Georgina recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Jason was extremely knowledgeable and…
Jason was extremely knowledgeable and helpful. Thank you
19 mars 2026
Avis spontané
Réponse de Cruise118
Dear Lindy
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jason recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Ultimate South America.
This trip was aptly described as the Ultimate South America. It included all the must-see destinations plus a whole host more, especially in Chile, which were a revelation. Everything worked as scheduled and the organisation was impressive. It's an over-used phrase, but this really was a trip of a lifetime.
The only thing I would suggest is that, since this is hardly a holiday, more a boot camp with so many activities happening almost every day, you don't need to get us all up so early and leave so much time for trips to the airports. We often had almost 4 hours to wait at an airport, after being got up at 5:00 or 6:00am. Honestly, it's exhausting...
8 mars 2026
Avis spontané
Réponse de Cruise118
Hello Jeremy,
Thank you so much for taking the time to leave us a 5 star review and for sharing such thoughtful feedback about your Ultimate South America trip. We’re absolutely delighted to hear that the itinerary, organisation, and range of destinations, especially those memorable stops in Chile which made this a true “trip of a lifetime” for you.
Your comments about the early starts and long airport waits are incredibly valuable and will be passed over to the cruise line as feedback.
We’re thrilled that the adventure left such an impression, and we truly appreciate you choosing Cruise118 to book your holiday. If you ever need help planning your next journey, or simply want to explore ideas we would be happy to assist.
Many thanks
Customer Relations
Book cruise 118
I look no further than Cruise 118 to book and have used this company for years. Big thanks to Lexi Longstaff who is just amazing in what she does for us in getting a cruise booked.
16 mars 2026
Avis spontané
Réponse de Cruise118
Dear Mr Fellowes
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lexi recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Grant was excellent
Grant was excellent, rang back when he said he would, (very important point) took time to understand exactly what we wanted and was polite and helpful throughout
19 mars 2026
Avis spontané
Réponse de Cruise118
Dear Glynis
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Grant recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for your 5‑star review.
We are thrilled to hear that you found your experience faultless from start to finish.
Your feedback means a great deal to us, and we are delighted we could make everything smooth and stress‑free for you.
Thank you once again.
Kind Regards
Customer Relations
Great service as always from Katja who…
Great service as always from Katja who we always book with . Very helpful
16 mars 2026
Avis spontané
Réponse de Cruise118
Dear Corrina
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katja recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Scarlett made it so easy.
Scarlett was very helpful, polite and informative and made the process of booking our holiday very easy.
16 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that Scarlett was helpful, polite, and informative, and that she made the booking process so easy for you.
We truly appreciate you taking the time to share your experience, and we will be sure to pass your kind feedback on to Scarlett.
Thank you once again.
Kind Regards
Customer Relations
Good advice from Sisn
Sian was very informative so we was able to make sure we had what we wanted
16 mars 2026
Avis spontané
Réponse de Cruise118
Dear Susan
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Very helpful
Very helpful, good knowledge of the cruising travel industry , also got me the cheapest price , that I was given , easily booked , very straight forward , and good follow advice , invoice etc. all set to go.
16 mars 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you found your advisor so helpful, with great knowledge of the cruising industry. It’s wonderful to know we were able to secure the best price for you and make the whole booking process easy and straightforward. We’re also pleased that the follow up information and invoice were clear and helpful, it’s great to hear you’re all set to go
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Advisor was knowledgeable
Advisor was knowledgeable, pleasant and helpful. A very easy process
15 mars 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you found your advisor knowledgeable, pleasant, and helpful, and that the whole process was so easy for you
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
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