I booked a holiday package with this company and booked the cruise over a year in advance. It is only now that flights and hotel accommodation have become available and Julia has been an amazing help... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Rebecca replied to our queries promptly and with detailed info, even spending time trying to amend our booked trip with the cruise company. Thanks for your help Rebecca, we are looking forward to our... Voir plus
L'entreprise a répondu
Is the 3rd time we have used Cruise118 and on this occasion we had to contact their customer service desk from Canada, 8 hours behind the UK, to sort out postponing out flight home due to illness. I... Voir plus
L'entreprise a répondu
I recently booked a cruise through Cruise118 and found the process simple and quick. I needed some help to link my booking with my parent's as we are travelling together. Emma was very helpful when I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Coordonnées de contact
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Royaume-Uni
- feedback@cruises.com
- cruise118.com
4,7
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Cruise 118 advisor extremely helpful
The advisor was extremely helpful. Virgin had changed my flight to an indirect one and 2 advisors helped change the flights for me.
2 avril 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are really pleased to hear that our advisors were able to step in and help after Virgin amended your flight to an indirect one. It’s great to know the team were extremely helpful and worked together to get your flights rearranged smoothly.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Six Star cruise is always very helpful…
Six Star cruise is always very helpful and efficient which make us always booking our cruise holiday with the company. Our conciege Dan and today Julia has helped us with all the air flights sorted out without any trouble.Thank you.
2 avril 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for your wonderful review!
We are delighted to hear that you continue to book your cruise holidays with us and that you consistently find our service helpful and efficient. It’s especially lovely to hear your kind words about Dan and Julia, they will be thrilled to know they were able to get everything sorted for you so smoothly, particularly with your flights.
We truly appreciate your loyalty and look forward to helping you plan many more amazing cruise holidays in the future.
Thank you once again!
Kind Regards
Customer Relations.
David was very polite and helpful and…
David was very polite and helpful and was able to answer my questions.
1 avril 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you for your 5‑star review!
We are delighted to hear that David was polite, helpful, and able to answer all of your questions. Providing clear and friendly support is something we really pride ourselves on, and your feedback is very much appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Calm & Compassionate
David Langworthy was incredibly helpful when, due to difficult family news, we had to cancel our trip. He was calm and reassuring and helped us to navigate the process showing us empathy and compassion throughout. Thank you.
31 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for taking the time to share your feedback and for awarding us a 5‑star review.
We are truly sorry to hear that you had to cancel your trip due to difficult family circumstances, but we are very pleased to know that David was able to support you with empathy, calmness, and reassurance during such a challenging time.
Providing compassionate and understanding service when it matters most is incredibly important to us, and your kind words will mean a great deal to David.
Thank you once again.
Kind Regards
Customer Relations
We have just booked our very first…
We have just booked our very first cruise with Cruise 118 and it was so smooth and easy that we couldn't fail to highly recommend them to everyone. The concierge( Jason Harris) was just so pleasant and knowledgeable. Nothing was too much trouble and he talked us through everything. His advice was invaluable. We now are looking forward to a wonderful experience!
1 avril 2026
Avis spontané
Réponse de Cruise118
Dear Barbara
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I have to say tried booking to be near…
I have to say tried booking to be near friends hard work to get our request completed
Prices could have been better no obc offered
Plus wanted to obtain eating together got no assistance
23 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you for taking the time to share your feedback,
We are very sorry to hear that your recent experience fell short of expectations. We always aim to make the booking process smooth, especially when it comes to being near friends and arranging dining preferences.
Availability, pricing, onboard credit and dining allocations are all controlled by the cruise line, although we understand how disappointing it is when things aren't straightforward.
Sorry once again for any disappointment caused if we can be of any further assistance please do not hesitate to let us know.
Kind Regards
Customer Relations.
In queue but kept updated
In queue but kept updated, when answered very polite, understandable gentleman answered. David the customer service rep, sorted our problem, ensured the correct information went to the correct address and apologised for the error. 10/10
31 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you very much for your fantastic 5‑star review.
We are really pleased to hear that you felt well updated while waiting in the queue and that your call was handled politely and clearly once connected.
It is wonderful to hear that David was able to get everything sorted for you, ensure the correct information was sent to the right place, and apologise for the earlier error. We will be sure to pass your kind words on to him, they will be greatly appreciated.
Thank you again for your feedback and for choosing to sail with Cruise118!
Kind Regards
Customer Relations.
So far been on the phone 30 mins
So far been on the phone 30 mins, customer service huffed and puffed! Now putting me through someone else! Is this the treatment?? To give you my money? Diabolical service!! Ringing off not waiting any longer! Your loss!
31 mars 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are really sorry for the frustration this morning. We were experiencing a technical issue that affected call quality and caused some calls to drop. This isn’t the service we want for our guests, and your feedback will be followed up with the team. If you’re happy to, please email customer.relations@worldtravelholdings.co.uk so we can help you.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Canival booking queries
Mollie Briney was very customer focused and followed up on queries.
27 mars 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mollie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Rachel was excellent
Rachel was excellent. Very friendly and helpful. She tailored a cruise that suited us and we are so excited. Nothing was too much trouble, I’d highly recommend her.
22 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that Rachel provided such friendly, helpful service and was able to tailor the perfect cruise for you. It is fantastic to know that nothing was too much trouble and that you felt so well looked after throughout the process.
We truly appreciate your recommendation, we will be sure to pass your kind words on to Rachel and they will be very much appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Technical problem solved
We were held in line but were updated on our number all the time. Molly answered our call and we were given courteous service to find the solution to our problem. We were able to make a payment over the phone and later we received an email advising us the technical issue has been fixed.
27 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for your wonderful 5‑star
review!
We are really pleased to hear that you were kept updated while waiting in the queue and that Molly was able to assist you so courteously. It is great to know she helped you find a solution quickly, process your payment over the phone, and that you later received confirmation once the technical issue had been resolved.
We truly appreciate you taking the time to share your experience, and we are delighted that everything was sorted smoothly for you.
Thank you once again.
Kind Regards
Customer Relations.
Great customer service
Great customer service. Nicole was so helpful and friendly with it too. Would highly recommend.
26 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for your fantastic 5‑star review!
We are delighted to hear that you received great customer service from Nicole. She is naturally friendly, helpful, and always aims to make the booking process as smooth as possible, she will be thrilled to know her support made such a positive impression.
We truly appreciate your recommendation and are grateful you chose Cruise118. If you need anything else as your plans progress, we are always here to help.
Kind Regards,
Customer Relations.
Amazing company to deal with
Amazing company to deal with. We booked an Australian/New Zealand cruise package and due no fly in the Middle East our return flight had been cancelled. Cruise118 (Julia Peddler) did not hesitate to arrange an alternative. So, so grateful. Well done Julia and Thank you at placing us at ease.
24 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that your Australian and New Zealand cruise package went smoothly despite the unexpected flight cancellation. Situations like the recent no‑fly restrictions in the Middle East can be stressful, so we are really pleased that Julia was able to step in quickly and arrange an alternative return flight for you.
Julia will be thrilled to know her support made such a difference and helped put your mind at ease, she certainly is a valued member of our team, and your kind words mean a great deal.
We truly appreciate you taking the time to share your experience, and we hope to assist you again with future travel plans.
Kind Regards
Customer Relations.
Everything went very well with booking
Everything went very well with booking, consultant vey good.
25 mars 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that everything went very smoothly with your booking and that you found your consultant to be very good. Thank you for confirming you meant to give a higher star rating.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
extremely nice and helpful
Sian was extremely nice and helpful, giving time, great advice whilst being friendly. Great price also
21 mars 2026
Avis spontané
Réponse de Cruise118
Dear Maree
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Friendly helpful service agents
21 mars 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
I’m really pleased to hear you found our service agents friendly and helpful.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Chloe was really polite and helpful
Chloe was really polite and helpful. Answered my query quickly and arranged to amend my booking as required within minutes. Can't ask for more than that!!
23 mars 2026
Avis spontané
Réponse de Cruise118
Dear Mr Bennett
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Chloe recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Cruise118 advertised this specific…
Cruise118 advertised this specific cruise with a £200 discount or onboard credit per passenger hence one of the deciding factors for us to to choose this cruise. During the booking, Cruise118 informed us that this discount will not be applied (even it is advertised in their website) as the cruise has already been discounted. We're rather disappointed with their replies.
Even worse is a few days after we booked this cruise, Cruise118 now included the free drinks package for the same cruise, cabin category and price. Why didn't Cruise118 didn't mention this when we booked our cruise :(
20 mars 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you for taking the time to share your feedback, and we are very sorry for the disappointment caused regarding the promotional fare you saw online.
Our website is not live, and we always aim to advertise the best lead‑in fare, which is usually based on the lowest available cabin grade. We use a third‑party company to update our site in line with the latest prices shown on the cruise lines’ own live websites and booking systems.
We are sure you can appreciate, cruise fares can fluctuate hourly, especially at the moment with high demand. This means that sometimes prices increase or lead‑in cabins sell out faster than our website can be updated.
Unfortunately, this can result in a fare / promo still appearing online even though it is no longer available at the time of booking. The same applies to any marketing material you may receive.
It is also worth noting that some promotions apply only to certain cabin grades, which may have sold out by the time you enquired.
Please accept our sincere apologies that the fare and offer you noted on our website were no longer available when you contacted us. I completely understand how frustrating this must have been when it influenced your decision to book.
If you would like us to investigate this matter further please email customer.relations@worldtravelholdings.co.uk
Kind Regards
Customer Relations.
Shirley was exceptionally helpful
20 mars 2026
Avis spontané
Réponse de Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that Shirley was exceptionally helpful. I’ll be sure to pass your kind words on to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Cruise Singapore toJapan 28Frb
We have used Cruise118 for a number of years and have had nothing but the Highest service from the start of the enquiry to the actual booking, their knowledge and helpfulness. With this has been extremely important .
Things do go wrong at times , when things do go wrong they stand by there duty of care moto !!
Our Holiday flight was cancelled mid air on the 28th Feb flying to Singapore with Qatar airlines who treated all passengers with disgust, they did not want to help or explain what was happening and why they were turning back after 30min flying , we found out later after returning to Manchester that Dora airport was closed due to Trump/Iran conflict .
After returning back home we phoned Cruise 118 and firstly spoke to Jenny than to Julia Peddle who were amazing and rearranged alternative flights the next day enabling us to catch the cruise on the 29th .
We can’t praise enough both Jenny and Julia for there absolutely brilliant service ,even through ,who must have been under extreme pressure on the Day .So A Big Thank You to you , And YES the Cruise was absolutely fantastic…and of course we will be Booking again soon .
Lorraine
28 février 2026
Avis spontané
Réponse de Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave such an incredible 5‑star review.
We are truly delighted to hear that you have continued to choose Cruise118 over the years and that you have consistently received the highest level of service from our team. Your loyalty means a great deal to us.
I am very sorry to hear about the disruption you experienced with your Qatar Airways flight, especially under such stressful and unclear circumstances. Situations like this can be incredibly challenging, and I am pleased to know that despite the difficulties, Jenny and Julia were able to step in quickly, support you, and arrange alternative flights so you could still join your cruise on time. They will be thrilled to receive your kind words, especially knowing how pressured that day must have been.
It is wonderful to hear that your cruise turned out to be absolutely fantastic after such a turbulent start. Your recognition of our team’s commitment to duty of care is genuinely appreciated.
Thank you once again for your generous feedback and for choosing to sail with Cruise118!
Kind Regards
Customer Relations
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