Cubitts Avis 

I complimented a friend on her glasses and she sent me to Cubitts Hampstead. Lovely professional staff and a fabulous range of frames. They're the most comfortable glasses I've ever had. It doesn't feel like I'm wearing them. All my friends have been very complimentary. Overall an extremely positive experience.

I visited the Notting Hill branch of Cubitts in order to upgrade the lenses on both pairs (distance and reading) of my existing Cubitts frames. I dealt with the manager Varman Thiya and it was an absolute pleasure from start to finish.

At last, glasses frames you can choose in different colours and sizes. I’ve spent so long searching for frames only to be told “they’re too big for you” “they only do this colour” “sorry, sorry, sorry!!!” I’m thrilled to find you and have been promoting Cubitts to everyone who comments on my new glasses.
Staff were all helpful and friendly.

Cubitts (Jermyn St) combine perfectly - professionalism and friendliness. It was by far the best experience I have ever had from an opticians (this from a very short sighted 50 year old). I really cannot recommend them highly enough.

Fantastic service. If you have complex eyes, as I do, then there is no where better to get your glasses from.

Everyone I came into contact with was great. The optician was brilliant and very professional and made sure I got exactly what I was asking for. The staff member in the shop who helped me with frames etc was also brilliant - she really knew her stuff and gave great advice.

I had lost the screw from the leg of my glasses on the train to Edinburgh. I went into Cubitts on York Place and they couldn’t have been more helpful. Although they didn’t have the same type of screw, they used another to repair them for me until I can get the right type. They wouldn’t charge me for their help. So impressed. Thanks!

I was drawn by the beautiful frames displayed at the Edinburgh Old Town store. I didn’t even needed new glasses but I couldn’t resist them. Martin gave us a warm welcome and was really helpful with all the process of trying, choosing and buying my new frames. I was surprised that I could have the frames with my prescription lenses sent to my house in Portugal. When they got here I realized that I made the mistake with the size and asked to change it. Once again they were really helpful and quick solving the issue. Im really happy with my new glasses and even more happy with the customer experience provided by everyone at Cubitts! 10/10

Best eye test I have ever had—really thorough. Everyone in the store was lovely and helpful, especially when helping me select a frame (I was spoilt for choice with the excellent selection). Had the glasses sent to my home, and it was an extremely fast and smooth process with brilliant communication. Definitely recommend visiting Cubitts for its outstanding service and range of frames.

The broadway market store is a delight to visit. It’s a busy location but feels accessible, welcoming and gives a quiet luxury feel. The advisors are all very kind & approachable also!

Cubitts is a breath of fresh air. Their service, choice & quality is on another level.

Cubitts glasses have nice designs and high-quality frames, but there are concerns with lens durability and consistency in product sizing. Coating wore down within months, and website descriptions didn’t match actual measurements. Customer service is helpful, though responses can vary. While packaging and accessories are great, lens issues may not justify the price.

UPDATE:
I have since gone back to Cubitts to try them again and the experience was much better, so have updated my score to 4 stars.

ORIGINAL REVIEW:
Ordered glasses from the Cambridge store with the option of adding nosepads to acetate frames as that is what drew me to Cubitts.

Had to wait over 2 weeks for the frames with nosepads to arrive in the store and then had to go in to be measured for those.

Another 2 weeks later the lenses finally arrive and so over a month after placing the order I can finally collect the glasses. All this time I was waiting for my glasses I was experiencing sore eyes and headaches due to my prescription having changed.

Collecting the glasses was fine but after around 15 minutes of wearing them the nose pad came off so it clearly hadn’t been done properly.

Went back to the store and the staff were at least very apologetic and sorted a refund as they could not fix the frames.

Overall not a good experience at all, but at least the staff in the store were nice and helpful which is why this review is 2 stars, not 1 star.

was recommended to Cubitts, I had a comprehensive eye test check and now have new beautiful new glasses with the right prescription, I could not be happier. Excellent service from the great team at Shoreditch. Consummate professionals and genuinely nice people. Thank you!!

Cubitts Cheapside: Popped in on the off-chance to have a pair of my own sunglasses altered that were too tight (not purchased there) Afiq was charming and so helpful. He adjusted them perfectly and would not accept any payment. I had (wrongly) written off this store as an overpriced opticians - but once in there looking at their stock of frames and sunglasses was pleasantly surprised how reasonable they were. Will go back for sure :-)

I cannot say enough good things about Cubitts (Spitalfields). I came to them after it had all gone wrong at another store in Spitalfields. John and Gabs were amazing. They were patient, I was in and out of the store at least three times trying to get the prescription right (not their fault). They never made me feel as if I was a bother. They have a customer for life!

I purchased glasses that were supposed to go dark in sunlight. they only went slightly beige and offered no protection from the sun. i complained and they replaced the lenses but they are no better. they just go a weird very pale beige still. it's very hard to get hold of anyone by calling the store. the lenses + frames cost around £500 but are not fit for purpose. very disappointing

My purchasing experience was fantastic. I have not had to wear glasses in 17 years and now needing both distance and near vision correction, we ordered up varifocal lenses. Unfortunately they were not compatible with my needs for work and without hesitation from Cubitts we switched to two frames, one with lenses for distance and one with lenses for reading. The switch was painless. They swapped out the lenses and with the savings in price from the varifocals, no addition cost was incurred. Selected the second frames and Cubitts had both the new frames to me in just 4 days and I could not be happier. Highly recommend!

Can't fault Cubitts and their customer service. I ordered a pair of prescription glasses online, however when they arrived it was clear they were too small for my head resulting in the frame bending. I contacted Cubitts who arranged a free return and replacement for the glasses at a larger size. No cost whatsoever to me. The new glasses fit perfect, the frame is beautiful and the extras you get are great too. Overall really impressed!

Extremely helpful and knowledgeable staff made the ordering process - with complicated prescriptions etc - a pleasurable experience.