CubittsAvis 

Lenses have a weird coating which after a while sort of peeled off significantly affecting the view quality. Almost to a point where I cannot wear them/ see properly through them anymore. Frames in general started to discolour after about a year and a half. The black on the side of the frames started turning white for some reason.
The customer service was good , the store is nice. The test was done properly by a very nice optician lady, but overallFor the money, not worth it I’d say. They’re just a bit rubbish. I have glasses that are 10 years old and have barely any scratches on the lenses, versus these ones have tons because of that coating peeling off. Not great.

The only transaction that went well was my payment of $ 855.00
My prescription and measurements were not sent in on time, delay of about 3 weeks
The glasses were not sent to the correct place therefore further delayed the process, the glasses are stuck in U.S customs, and still have not been received
Purchase date March 14 2025
Purchased at West village store in NYC
Review date May 9, 2025
After multiple emails back and forth, I did get my money reimbursed May 9, 2025
For a high end store, with only 2 locations in the U.S, I expected impeccable and seamless service, neither of which was my experience

I purchased a pair of reading & a pair of distance spectacles from Cubitts online and am very impressed with the frames, lenses and the matchless quality. From ordering/sending the prescription, it was just a week before my spectacles were delivered. The customer care and communication was seamless. The lenses offer a superior quality to the normal opticians and I am pleased that I added on the UV filter to my lenses, as I have difficulty with glare as my eyes have aged ! I also purchased some clip on sunglasses to use when driving .Receiving the beautifully presented spectacles was like receiving a gorgeous gift. Wonderful craftsmanship and quality in the stylish frames , worthy of the investment . Quality that will last and so reassuring to deal with a company that will give quick attention to queries and also offer a frame refurbishment free service, in aftercare. Very impressed with the workmanship of the spectacles and the excellent online service from Cubitts . Thank you

I visited for the first time in mid-March with my brother. He was on the hunt for a new pair of glasses. I was blown away by the incredible selection of options, the level of customisation, and the exceptional customer service. In just over a month and a half, I’ve already bought three pairs and I absolutely love each one. Big thank you to the Belgravia team!

It feels like being with friends who want you to look your best who also care about your eyes and overall health.

Its a novel. I'm in in awe! From start to finish your glasses are superior. Took by 5th pair in to adjust the temple tips. They all noticed admiringly the handmade beauty of the craftsmanship. You should all be proud! Every step in my Cubitts glasses purchase wither in England or LA has been swift. I purchased Barlow in gold and the lenses came askew. Shipped back and returned perfect immediately. These are the companies we need to fully support. I come from a lineage of high end brilliant ethical engineers and crafts people. I recognize and admire that Cubitts glasses are truly one-of-a-kind!!

So my puppies ate my glasses…… have some very specific needs for the lenses. Cubitt were amazing. I’m not based in uk, but they were instantly responsive funny and efficient. Cubitts Covent Garden…. You rock

Staff had a very nice manner - they were kind and attentive, and definitely felt like I got adequate time & attention, although Soho store gets very busy. The glasses styles (and staff) are very cool, but the whole atmosphere doesnt feel intimidatingly trendy. Had to change the size of my glasses so was delighted about the free exchange period! Fantastic. Also like the 1 yr on glasses service a lot. Very happy with the purchase & the service that came with it - would like to buy more glasses from Cubitts in future. Thank you!

I complimented a friend on her glasses and she sent me to Cubitts Hampstead. Lovely professional staff and a fabulous range of frames. They're the most comfortable glasses I've ever had. It doesn't feel like I'm wearing them. All my friends have been very complimentary. Overall an extremely positive experience.

I visited the Notting Hill branch of Cubitts in order to upgrade the lenses on both pairs (distance and reading) of my existing Cubitts frames. I dealt with the manager Varman Thiya and it was an absolute pleasure from start to finish.

At last, glasses frames you can choose in different colours and sizes. I’ve spent so long searching for frames only to be told “they’re too big for you” “they only do this colour” “sorry, sorry, sorry!!!” I’m thrilled to find you and have been promoting Cubitts to everyone who comments on my new glasses.
Staff were all helpful and friendly.

Cubitts (Jermyn St) combine perfectly - professionalism and friendliness. It was by far the best experience I have ever had from an opticians (this from a very short sighted 50 year old). I really cannot recommend them highly enough.

Fantastic service. If you have complex eyes, as I do, then there is no where better to get your glasses from.

Everyone I came into contact with was great. The optician was brilliant and very professional and made sure I got exactly what I was asking for. The staff member in the shop who helped me with frames etc was also brilliant - she really knew her stuff and gave great advice.

I had lost the screw from the leg of my glasses on the train to Edinburgh. I went into Cubitts on York Place and they couldn’t have been more helpful. Although they didn’t have the same type of screw, they used another to repair them for me until I can get the right type. They wouldn’t charge me for their help. So impressed. Thanks!

I was drawn by the beautiful frames displayed at the Edinburgh Old Town store. I didn’t even needed new glasses but I couldn’t resist them. Martin gave us a warm welcome and was really helpful with all the process of trying, choosing and buying my new frames. I was surprised that I could have the frames with my prescription lenses sent to my house in Portugal. When they got here I realized that I made the mistake with the size and asked to change it. Once again they were really helpful and quick solving the issue. Im really happy with my new glasses and even more happy with the customer experience provided by everyone at Cubitts! 10/10

Best eye test I have ever had—really thorough. Everyone in the store was lovely and helpful, especially when helping me select a frame (I was spoilt for choice with the excellent selection). Had the glasses sent to my home, and it was an extremely fast and smooth process with brilliant communication. Definitely recommend visiting Cubitts for its outstanding service and range of frames.

The broadway market store is a delight to visit. It’s a busy location but feels accessible, welcoming and gives a quiet luxury feel. The advisors are all very kind & approachable also!

Cubitts is a breath of fresh air. Their service, choice & quality is on another level.

Cubitts glasses have nice designs and high-quality frames, but there are concerns with lens durability and consistency in product sizing. Coating wore down within months, and website descriptions didn’t match actual measurements. Customer service is helpful, though responses can vary. While packaging and accessories are great, lens issues may not justify the price.