David Clulow Opticians UKAvis 

The service was first class. Staff with great knowledge, patience and support. Communicating the process and explaining findings in a simple way, and giving financial and lens options to suit. They use the best technology to do the eye tests and really go deep.

Really great customer service. Just really impressed with the explanations. Not once did I feel like they just wanted my money or for me to buy unnecessary add ons etc.

The team at Bluewater were amazing

Lovely staff, Ella and Kiana were amazing. They both looked after me. Can’t wait to pick up my new glasses.

The eye test itself was very good, and I'd say they did an excellent job. However, the sales experience afterwards left me feeling a bit cold.
It quickly became clear that they wanted to sell me a full design advisory service, which I wasn't interested in. By the time we got to what I actually wanted—new lenses fitted into my existing frames—I was presented with just one option: a very expensive set of "Boost" lenses at around £450 fitted. Apparently, these were the only lenses they recommended.
After asking a few more questions, I discovered there was another option: Ray-Ban lenses, which were only marginally cheaper. I don't mind paying for the best if it's genuinely the right choice, but I like to be given options rather than feeling railroaded into a single expensive recommendation.
Before making a decision, I'll be looking at Boots and Specsavers, as I'm not convinced I need to spend this much on replacement lenses.
What ultimately made this a 3-star experience rather than a higher rating was the sales approach. The optometry side was excellent, but I came away with the impression that the salesperson was pushing an agenda rather than helping me find the best solution for my needs. That's something I have a strong aversion to.

I want to sincerely thank Mr. Nicholas Aliwell for the outstanding care I received during my recent eye test. Unlike my past experiences where junior staff handled many of the tests, Mr. Aliwell personally attended to me throughout every stage—from the various pressure and peripheral tests to the sight test with the letters. He took the time to explain the purpose and importance of each test, which made me feel confident and well informed.

What impressed me most was his patience; he answered all my questions without rushing and even went beyond the scheduled 30 minutes to ensure everything was done properly. When I struggled with the peripheral test—a crucial one for me given my family history of glaucoma—he was dedicated enough to offer a follow-up appointment the next week to complete it.

Overall, Mr. Aliwell showed remarkable dedication and meticulous care. It’s clear he genuinely cares about his patients’ health, and I left feeling reassured and deeply appreciative of his professionalism.

I went to have an eye test and to look at new glasses. As usual everyone was very friendly, welcoming and attentive. I actually love going in there. It’s the Bath office

Very good service, Nicola is a star.

Have been coming to the Cambridge branch for a long time . The team are always so friendly and have a can do attitude . Nothing is too much trouble and their service is first class .

Great customer service. Jack was very helpful and friendly which made the buying process so easy. Would absolutely use again in the future.

I have been to David Clulow the Opticians in Jonh Lewis Welwyn. The services was really good starting with the receptionists, the optician and then being fitted with my new glasses. A very special thank you to the optician who carefully explained everything she was doing during my eye examination.

Great service, well priced with the discount I receive as a monthly direct debit customer

I used David Clulow Opticians when they traded as John Lewis Opticians. However since they have started trading under their own name they have sent me several emails and despite using the unsubscribe option each time and emailing them directly twice they keep emailing me. This is a worrying disregard for GRPR regulations and customer confidentiality, so if you value your privacy then go elsewhere.

Was very happy with the service especially with Nîmel who definitely knew his job & also Martha
Hope my new glasses come soon then it who be perfect!!!

Exceptional service, very knowledgeable and great customer service. Will always come here for my sunglasses

Broken glasses needed an emergency repair. Clinton and the team at David Clulow Victoria street were amazing. A great credit to the company

This store? The Nottingham Branch! Wow. It’s phenomenal. The optometrist? I think her name was Iqra - wow. What a service. Never been so comfortable with an optometrist before, the level of detail she went in to explain each part of the eye test was great information. The store staff were great too, Ruby, Lumi and Leanne all were really good. I delt with Lumi through the selecting process and with Ruby for the style service. Everything was very good. Huge props to the optometrist, I’ve used the normal high street before and they’ve been awful, never had an experience like this before. Thank you Iqra and the rest of the guys!

I went to the Stratford Branch and I didn’t think the lady who did my test was treating me with equality, as she was treating the other lady so respectfully and giving her time to explain things. She treated me differently, as she gave me a dirty look and took me to the room to do my eye tests, wasn’t being informative about that and she kept on asking me to show her my pervious prescription. And I didn’t think she was professional at doing her job. Made a massive alteration to the prescription and gave it to me, which I won’t be using. I also booked AI Glasses Demo for Ray-Ban, but she didn’t even show that to me.

Very professional and efficient service. The optician was excellent and explained things clearly!

Of all the high street Opticians, David Clulow are the best, well that's what I think. Attentive, caring and simply very good and that is the experience I had from the staff in the branch in the John Lewis Store in the Westgate Centre in Oxford.

Fantastic service from Ash and his colleagues.