D1 Store Avis 

Great experience with customer service and products. Delivery was super fast also.

Anne was super helpful in my enquiry. Very fast response!

Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me.
I cannot fault them at all, and I would definitely buy from them again.

Great company, I have bought a lot of items from this company and they never disappoint.

My experience with DJI Care was with my Inspire 1, which had a little accident that was covered, sent away and not for long and it was back to me like brand new. So well worth getting DJI CARE!! My LAtest DJI Mavic 4pro and DJI Avata both have the 2 yr care on them and will update when it comes close to running out
THANK YOU!!

From our perspective a true measure of a business is how they engage with their customers but more importantly how they respond with issues arising after their purchase. I had purchased a DJI product only to find it was a bit too complicated for us (seniors) and I was extremely impressed how they accepted our return of the item and recommended a camera that suited us the best (which we purchased). I would highly recommend this company as their staff are the key to being a great business.

Very supportive team.

I just want to say a massive thank you for the after sales care I received. Ralph and his team went above and beyond to help me with an issue I had after purchasing our first drone. They were quick, efficient, and made the process really simple. Thank you so much! I highly recommend!

am extremely disappointed with my experience purchasing directly from the DJI Online Store.
I ordered a DJI Osmo 4 Adventure Bundle expecting the prompt service that many people had recommended. Instead, my order sat unprocessed for over a week with no meaningful updates. I had to contact customer support twice just to find out what was happening, and even then I received little more than generic responses.
If the item was out of stock or there was going to be a delay, I would have appreciated honest communication. Keeping customers waiting without any proactive updates is simply poor customer service.
The product itself may be excellent, but the buying experience has left a lot to be desired. Based on this experience, I would think twice before ordering directly from DJI again and would recommend others consider purchasing through a local retailer instead.

I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased within 48 hours of activating the drone. Being a beginner, I was keen to purchase a plan, so I went through the post-48-hour verification process. The process was simple and a DJI representative reached out to me promptly to confirm I was eligible. I followed the simple instructions and was able to purchase and activate a Care Refresh 2-Year Plan. This gives me the comfort and confidence to get the most out of my new drone. Thank you.

Fast service

Very prompt attention to my DJI Care Agreement problem, resolved in 2 days without any fuss. Thanks!

very quick and efficient with a minimum of effort

I contacted the team, looking for some help. They didn’t have an “off the shelf” solution- but Dray went above and beyond to help me out!

Fast and prompt service

Expertly and efficiently dealt with.

They've always done a good job and as a bonus you can contact them relatively easily.
I've used, and will continue to, them,