Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Voir plus
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Lisez les avis des autres
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Voir plus
From our perspective a true measure of a business is how they engage with their customers but more importantly how they respond with issues arising after their purchase. I had purchased a DJI product... Voir plus
My experience with DJI Care was with my Inspire 1, which had a little accident that was covered, sent away and not for long and it was back to me like brand new. So well worth getting DJI CARE!! My L... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Coordonnées de contact
421 VICTORIA STREET, 3056, BRUNSWICK, Australie
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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You guys are always amazing
You guys are always amazing. Great product and service. Thanks
6 mai 2026
Ordered mini 4 pro refurbished paid…
Ordered mini 4 pro refurbished paid .was not in stock and you were unaware when would become available. So order cancelled. 6 business days after cancellation rang re return of monies and informed that the monies had been returned to me already and I would have to make a case to prove this did not happen ! Informed Afterpay who solved problem . I would suggest you check your refund system so this does not occur. Doesn't do much for customer relations and makes me hesitate in purchasing from you again. Suggestion, a better explanation to customers.
5 mai 2026
Réponse de D1 Store
Hi Lachlan,
To provide some transparency on what happened: when your order was cancelled, we submitted the refund on 6 May, which was confirmed processed by our payment provider on 8 May. Refunds through Afterpay can take 3–5 business days to reflect on your end due to the way Stripe and Afterpay process settlements — and unfortunately, with the weekend falling in that window, it would have felt longer than expected.
We completely understand how concerning it is to be told a refund has been issued when you haven't seen it yet — that's a stressful position to be in, and we should have communicated the expected timeline more clearly upfront rather than leaving you to chase it. We never intend to hold onto customer funds, and we're glad Afterpay was ultimately able to resolve it for you.
We'll take your feedback on board to make sure our team is better equipped to explain refund timelines so this situation doesn't happen again. We'd love the chance to earn back your trust — please don't hesitate to reach out directly if there's anything we can do.
D1 Team
My purchases from the D1 Store arrived…
My purchases from the D1 Store arrived promptly, and worked out of the boxes. As a customer, that's all I ask for.
5 mai 2026
Quick and efficient support and the…
Quick and efficient support and the correct cable arrived very quickly. Extremely happy with the service.
4 mai 2026
Great customer service and quality…
Great customer service and quality products and very fast delivery.
4 mai 2026
Replacement Drone
I am happy with the Fountain Gate Dji service . The drone was replaced instead of repaired so I had a brand new Dji mini 2. The only downside was that I left my sd card in when I handed it in for repairs and it has gone missing.The friendly customer service was great.
1 mai 2026
Drone repair not possible😢
No resolution to issue and no work was carried out at all. DJI must protect their brand and the nature of work needed obviously was out of scope for the repair needed. Though communications and prompt turn around of device in question was excellent so highly recommend for basic damage repair work.
1 mai 2026
Réponse de D1 Store
Hi Aaron, thanks for leaving a review and for the kind words about our team's communication and turnaround.
We understand the frustration of sending a drone in and having it returned unrepaired. As our team mentioned when we spoke with you over the phone, the serial number on your device had been flagged in DJI's Flyaway list — when a drone ends up on this list, it typically means a replacement unit has already been provided under a DJI Care Refresh claim, and DJI (or authorised service centres like us) are unable to provide any further service on the original device.
This is a DJI-level restriction entirely outside our control as a service centre.
If you have any further questions, we're always happy to help at repairservices@d1store.com.au.
- D1 Team
Greate service!
29 avril 2026
Prompt follow up service after purchase…
Prompt follow up service after purchase of a new drone.
12 mai 2026
Avis spontané
Not much to say that I haven’t said…
Not much to say that I haven’t said already, buying anything online with D1 Store is an excellent experience and always been positive, and hassle free.
30 avril 2026
Quick easy to deal with hassle free
Quick easy to deal with hassle free. Only thing was that they didn’t send my carry bag back with my new drone.
29 avril 2026
Quick efficient service
30 avril 2026
The flexibility of the staff to…
The flexibility of the staff to resource my purchase requirements from multiple sources and have them available at short notice due to travel commitments. They went out of their way to succeed and provide a valuable resource for our long term needs.
29 avril 2026
Providing great customer service and…
Providing great customer service and finding the absolute best deals for the customer
30 avril 2026
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