Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Voir plus
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Lisez les avis des autres
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Voir plus
From our perspective a true measure of a business is how they engage with their customers but more importantly how they respond with issues arising after their purchase. I had purchased a DJI product... Voir plus
My experience with DJI Care was with my Inspire 1, which had a little accident that was covered, sent away and not for long and it was back to me like brand new. So well worth getting DJI CARE!! My L... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Coordonnées de contact
421 VICTORIA STREET, 3056, BRUNSWICK, Australie
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Staff are very helpful professionals…
Staff are very helpful professionals and polite.
They seem to be very knowledgeable.
Definitely shop there again.
7 avril 2026
Great service can't recommend enough…
Great service can't recommend enough A++++++
17 avril 2026
Avis spontané
Extremely rude delivery service
Extremely rude delivery service
Very annoyed to have to do one flight
Of stairs .
I politley asked how big is the box
he responded "come down and have a look"!!!
He also added " don't you have a husband!!!!!!
Extremely rude
The people in the store
Especially the manager
failed to address a promised they
made ....I was promised if What I had purchased was not delivered by the
7th April I would be given a full refund.
I returned the following day and was denied this outcome...
The manager would not give me back my original copy of my purchase which I had given to her I demanded it back as it is my only
Proof of purchase ...I told her take a pic ture of it and she replied if I walk
out with the receipt she would
she would not stop the item to be
delivered!!!!
I told her there was evidence that
I was promised a refund they have
Security vedios....she replied no audio!!!!
2000 dollars purchase ...time lost
time taken off work family trying to
help with a late delivery.
I endeavoured to call the store no answer....I left messanges for a call
back as well as trying to ring several
numbers in melboure to see the status off the delivery..
As a senior person I felt I had no voice ... it's very disappointing that
they just don't care I can only speak
of my experience.
2 avril 2026
Réponse de D1 Store
Hi Dalia,
Thank you for taking the time to share your experience — we're truly sorry to hear about the difficulties you've encountered, and we want to address each part of your feedback directly.
Regarding the delivery driver's conduct: the comments you described are completely unacceptable, and we sincerely apologise that you were made to feel that way. However, we do need to be transparent — our deliveries are carried out by Direct Freight Express, an independent courier company. We have no authority over their staff's behaviour, and we'd strongly encourage you to raise a formal complaint directly with Direct Freight so it can be addressed at their end. We're happy to provide their contact details if needed.
On the delivery timeframe: we completely understand your frustration, especially over the Easter period. We want to be upfront — we did attempt to recall the shipment during the Easter period, however by that point it had already been processed and was staged for delivery, making a recall no longer possible. Our records show the courier was instructed to collect on the 2nd of April, but the actual pickup didn't occur until the 7th — that delay was outside our control. It was then delivered on the 9th, which was prompt. We recognise that doesn't make the outcome any less inconvenient for you, and we're sorry.
Regarding your refund: Our standard policy requires goods to be returned before a refund is processed — this protects both parties and ensures the process is completed correctly. If the item is still unopened, you're welcome to return it either in-store or by sending it back to us, and we will process your full refund promptly upon receipt.
Please don't hesitate to contact us directly at support@d1store.com.au and we'll make sure this is handled with the attention it deserves. Over the easter period, our offices were also closed, which did not help your situation when contacting us.
We're sorry this experience fell so far short of what you deserved as a customer.
- D1 Team
Ease of information
Ease of information, made me change my decision on the initial drone I was going to purchase, went for a more suitable package that was significantly better for my desired tasks.
The payment portal was quick and easy to use with a number of various options.
The tracking details supplied were amazing.
10 mars 2026
The products arrived before the due…
The products arrived before the due date. Very happy with the performance of the product and the quality.
2 avril 2026
quick, easy ordering and delivery
everything was received as stated and in the delivery time-frame .
31 mars 2026
Outstanding service from the D1 store!
Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received very quickly, will be back to shop with them again!
31 mars 2026
Great price (drone was on special)
Great price (drone was on special). Drone works really well. Nive video quality. Easy to use.
29 mars 2026
Best customer service ever
The company was really responsive and fast to my queries, which impressed me and they had an amazing customer service, with solving any problem that I had with buying, one of their products.
31 mars 2026
DJI Avata 2 offers an incredibly…
DJI Avata 2 offers an incredibly immersive FPV experience with intuitive controls and stunning 4K video quality. The flight is thrilling, battery remains somewhat limited for long sessions
10 avril 2026
Avis spontané
Amazingly fast delivery.
Amazingly fast delivery and the item I ordered was exactly what I received.
31 mars 2026
Not happy,what we ordered and paid for…
Not happy,what we ordered and paid for not what we received,,shop running a scam to sell you more .Go somewhere else.
30 mars 2026
Réponse de D1 Store
Hi Philip,
Thank you for your feedback — we're sorry to hear about the confusion with your order.
This listing was specifically for the foam insert only (as noted in the product name and description), and does not include the full carry case.
We completely understand how this can be easy to miss, and we take that seriously — we'll be reviewing the listing to make it even clearer for future customers.
This is not something we'd ever want anyone to experience and if there is any confusion beforehand, please don't hesitate to contact us before purchasing if you're unsure which option suits your needs.
- D1 Team
Just organised care refresh after more…
Just organised care refresh after more than 48 hours
A Couple of photos and some details and it’s done.
Easy process.
Thanks DJI
8 avril 2026
Avis spontané
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