Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Voir plus
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Lisez les avis des autres
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Voir plus
From our perspective a true measure of a business is how they engage with their customers but more importantly how they respond with issues arising after their purchase. I had purchased a DJI product... Voir plus
My experience with DJI Care was with my Inspire 1, which had a little accident that was covered, sent away and not for long and it was back to me like brand new. So well worth getting DJI CARE!! My L... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Coordonnées de contact
421 VICTORIA STREET, 3056, BRUNSWICK, Australie
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ve purchased 3 drones from D1…
I’ve purchased 3 drones from D1 Chermside store & in each case they have been first class to deal with, I now recommend them to anyone I hear who’s looking to purchase a drone. The staff are a true credit to your organisation.
Regards
Glen Pearson
Really good fast response
Really good fast response, unfortunately did have a delay in return but that's not lack of trying that was an aus post problem!
Thanks for fixing the drone
Slow and expensive for drone repairs
I dropped my drone off to be repaired, they had a problem with sending it to the repair shop, so there was a delay.
I then received a quote for the repair that was basically the same cost of a new drone, so why bother repairing it...
Then went they sent the replacement drone to me it was broken so I had to send it back to them again yet more delays.
I sent my drone to them on 10th march, it is now the 6th of April and I still don't have a drone to show for it...

Réponse de D1 Store
Quality work. Great value. Great experience!
Complete fix/replacement of affected components.
Prompt communication and return.
Value for money.
Being in my '70's and purchasing my…
Being in my '70's and purchasing my first drone I found staff helpful in assisting me. Watching informative video's is also helping me in my new pastime.
Our shipment was lost in the system and…
Our shipment was lost in the system and we never received the battery that was in the exchange
D1 store provides a very quick and…
D1 store provides a very quick and efficient service. Purchases are shipped and delivered very quickly, and if you have any questions, support are quite helpful. I have purchased many items from D1store, and have yet to have a bad experience
Great service
I have bought various drones and found the service from D1 in Brunswick fantastic. Also very reasonable on Repairs.
I dropped my drone off with spotlights…
I dropped my drone off with spotlights for a service. After 5 weeks I tried finding out where it was and had someone say that they would call me back 5 different times. Finally I spoke to someone who said it hasn't been serviced yet but would do it soon. When I got it back the spotlights were missing and I was told they were never received. Same process of calling with no one calling me back with a solution. I am part of a network of contractors that use DJI drones and everyone has had a terrible experience everytime they deal with D1. Whether it's buying equipment or having them serviced.

Réponse de D1 Store
Great service
Very easy process from dropping of &…
Very easy process from dropping of & picking up of my repaired drone
It was good condition and quick…
It was good condition and quick delivery for free postage.
The products were shipped very quickly
The products were shipped very quickly. And are of an excellent quality. The only issue I found was the ‘hanging neck mount max’. Though the measurements were listed for item, it would have been better to also see it being worn and modelled to get a better perception of its size. Otherwise I would have given 5 stars.
Happy Customer
Fast shipping, genuine products, and everything arrived well packed. Customer service was helpful and the whole process was smooth. Very happy with my purchase and would definitely buy from them again.
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