DAS UK Group Avis 

Your DAS colleague appeared knowledgeable but I felt very rushed and a bit talked over to be honest!!

Seemed like he couldn't wait to get off the phone. Apart from that, was fine.

Fast response, comprehensive, understandable and friendly.

Agent responded to my queries promptly by returning phone call. Notification by emails to inform me of missing a call so I am updated and can call back on a number provided. Representative very informative. Very impressive knowledge!

Was able to speak to a ldy with lots of knowledge, who advised us what to do next. Was aslo informed and guided in the paperwork needed to persue a claim, thank you

Didn't deal with a legal insurance claim. Found them dismissive and not willing to do anything to help. Also quite abrupt in correspondence terms.

Great advice and service, appreciated the candid and straightforward approach from Tom Eastment

DAS law remained resolute alongside me untill my claim was settled in my favour. Thank you.

I was contacted within a few hours of my phone call and spoken to by someone who had obviously read my initial enquiry properly and understood my position well.
The advice given was helpful and I was also told one or two things I could try to make sure I had exhausted all possibilities. I am very pleased with the outcome and glad that a service like this can inform me of my legal rights and give me confidence in tackling the problem faced.

Useful advcie and suggestion of exploring what else Das could support me with.

I was a little nervous to call DAS and talk about legal procedures but they were really friendly, supportive and reassuring - and knowledgeable!

I was impressed with DAS Law and its response and how quickly they took my call and arranged a solicitor Tom Eastman to handle my employment issue with great advice and reassured me about how to deal with the matter. I recommend paying for legal advice, as you never know when you need help.
The templates are really helpful to help with your letters.

Very Impressed with the service received. The chap I spoke to was able to answer my query immediately. He was very knowledgeable on the subject and was a very pleasant to deal with.

Good knowledge, answered all questions made me feel confident in the service.

Tom was very professional and answered all my questions explaining in plain English.

They progressed our case to a successful conclusion over a period of three years and kept us informed throughout the process . Very helpful and recommended strongly . With Thanks to Chris Lee

On the positive side your legal advisors have been very patient, and have always rung in the time frame that was requested. Also if it was not for an efficient helpful person in the call back centre we would never have been able to submit the online form; which was part of a problem with a claim we tried to make last year about the same tenant.
One the negative side
1. The online form is problematic for two reasons it will not register unless you complete in less than 20 minutes and there is a problem uploading documents. This slowed the start of the claim.
2. The first request for information from the claim assessment team did not include all the documents that were ultimately required, so the assessment was delayed again by a second request for information.
3. There were multiple requests for some documents despite acknowledgement of their previous receipt.
4. No template for rent schedule was sent at the time of the original request. Our schedule was very similar to the DAS template, but it was unacceptable. If the format is so inflexible it may be wise to on first request to sent to format needed. To prevent more delays.
5. The 5 days to assess emails has been exceeded. I was advised to phone up to get information after 5 days only to be told that a decision had not been made. It seems my case only moves on each time I ring. Due to a combination of the delays above the 10 working days to assess our insurance cover took nearly a month.
6. It was unclear whether we could proceed with issuing notices to our tenants before our cover was confirmed; we have delayed meaning more arrears have accrued.

Amazing advice - Tom listened to me, was very helpful and knew what he was talking about - thank you!

communications were excellent.