DAS UK Group Avis 

Very responsive, friendly and helpful.

Based on my experience over many months, DAS UK is a totally dysfunctional organisation. I say this based on a very large number of contacts.

I can give just a few examples - time and probably space would prohibit a full report.

DAS were asked to accept two claims. One was accepted. I wished to use my own solicitor but was persuaded by DAS - a list of reasons were given to me - to use their recommended solicitor.

Around every 4 weeks DAS emailed to ask how the appointed solicitors were getting on. I replied to each email explaining the appointed solicitors were doing nothing. If I heard from them at all it was with a promise to do something by a certain date and every promise was broken. Five months after they were appointed nothing had happened. I didn't even have confirmation the papers had been read.

DAS totally ignored every one of my complaint emails. I just received the same standard enquiry a month later. I also had a similar experience with my insurers for which DAS were handling my claim. Eventually - more fool me for waiting so long - I contacted the chief executive of my insurers who appointed a senior person to investigate. Eventually I received an advice letter from the solicitors, months late, and which was of zero value because it merely repeated legal advice, supplied to DAS and their appointed solicitors by me, I had obtained earlier from a barrister using my own solicitor.

By this time I had lost all confidence in the DAS recommended solicitors and wished to use my own. I had advised this even before the DAS solicitors issued the advice letter. However I have been expected to pay for the advice letter which had no value by using some of my cover.

DAS put every possible obstruction in the way of my own solicitors being appointed. Taking a "take it or leave it" approach to the rates they would offer.

Even three months after it was reluctantly accepted by DAS I can use my own solicitor they have not yet been appointed.

I have been told by DAS their recommended solicitor charges very low rates compared with elsewhere. Which sort of explains why I was ignored and treated with contempt. Clearly I was last in the queue for any sort of service. You get what you pay for.

I have sent detailed emails to DAS on the various points of dispute between us. The replies never properly address my points and omit comments at all on most points.

Replies are regularly sent by someone who hasn't previously been involved and who hasn't read the earlier emails in the string.

My second claim was rejected without any proper explanation by reference to the policy wording and the facts. The rejection was the only aspect which was dealt with promptly by DAS over a period of 9 months and counting.

DAS is an organisation that has zero care about the service it provides to someone making a claim. Also, as mentioned, it is so poorly organised I can only describe it as dysfunctional.

This has been my experience over many months. Via my insurers I am seeking compensation for the appalling way I have been treated.

Thorough, knowledgable, clear and polite.

I'd like to thank das law for all there help over the last 4 years great communication from them they tried there hardest to get me the most but still succeeded in getting me something so thank you but a massive thank you to debi at das law my solicitor for everything u did for me I would highly recommend to use this company

Really reassuring, helpful and knowledgeable (and friendly) advice.

My case was eventually brought to a successful close by Paul Rosser who was excellent in every respect. However, the case took 3 years to resolve . Up to the point where Paul took over, towards end of last year, the case was passed from one person to another and did not seem to be well supported. It was only when I rang to complain that Paul was assigned to the case and things really got moving.

Clear feedback & advice specific to my query

Comprehensive advice from minimal information and I am now in the position I wanted to be in to take this further

My experience with das law was fantastic, I want to say Katrina was very helpful and professional with me.
Always honest with me so most definitely will recomand das law to anyone.

Tom the advisor was excellent, very professional and informative. I really appreciated his advice and manner throughout the call.

Bethan was very helpful and supportive throughout the telephone consultation

I have found DAS Law to be very competent in dealing with my compensation claim, even though the 3rd party I was claiming from was very slow with their responses and dragged the whole process out as much as possible, DAS Law persisted until we had a satisfactory conclusion. Well done and thank you very much highly recommended.

I considered my own legal situation was being competently sensitively and patiently handled by the legal representative - a professional.

I was contacted the same day as I made my enquiry and the advice given was clear and understandable. I was also sent an email with links to documents that could be of use to me and am very happy with the service I have received.

Very helpful friendly and professional - gave sound advice and knowledgable!

Thanks Tom for the advice and the follow up email including the next step.

If only there was a zero rating.
DAS are very quick to take your money and promise the world, but usually look for loopholes to not honour your claim.
Took out a Landlord insurance that ran with DAS for three years, yet when it was time to support an eviction process (not even claiming arrears), they found loophole based on the fact that the initial breach of contract started before their contract, even though that initial breach was unrelated to the eventual eviction.
The complaint team is a waste of time, and appears not independent from their customer service team.

I received excellent service from DAS especially from Debbie Rouse. Debbie went above and beyond. Debbie was very understanding and made my journey with my claim very easy and got me a great settlement.