buytv 

Hi there, my order number is 17804. You have been ignoring my phone calls and emails. Hoping you will see this here and take action! I'd be happy to remove this review if you just returned my phone calls.

Update 21/6 11am.
In reply:
Your delivery driver sent me a text message saying that, due to the bank holiday, my delivery slot would change. The message also said that he would send me another message the night before my new delivery day. I never received any such message. That is the reason I wasn't available! I have left my number with you 5 times and have had no response. I have emailed you 3 times trying to rebook my delivery and have had no response. You obviously check this review site more than your emails so please note that I have now emailed you (again) directly at sales@ and returns@.

UPDATE 21/6 1:40pm. Still no contact from DC Digital.

UPDATE 21/6 5:40pm. Still no contact from DC Digital. Maybe tomorrow...

UPDATE 27/06 10:30am. Received email on the 22/6 from who I assume is the company director. Still no closer to a resolution, they want to charge me £60 for redelivery or they will give me a refund (minus the £60 'delivery charge'). All this despite their driver texting me saying he was running a day late and then saying that he would message the night before he was due to deliver (HE DIDN'T). Why they won't just hold their hands up and admit fault is beyond me.

I shall keep posting here with updates voicing my dissatisfaction until I either a) receive my order or b) receive a full refund. I won't hold my breath!

UPDATE 28/6 9:50am.
Have submitted a complaint to Citizens Advice Bureau to get an Alternative Dispute Resolution underway. Dominic, if you read this, please call me! I'd love to talk to you.

UPDATE 2/7 9:34am.
Still waiting on my phone call Dominic, hope you're still reading this. Did you watch the football at the weekend? Some great goals, they would have looked even better on a 4K TV.

UPDATE 3/7 9:22am.
Morning Dominic, just letting you know I emailed you yesterday morning. I know it says I'll receive a response within 24-48 hours but I am starting to doubt you have any concept of time. I'm also not sure you have any concept of how to run a business. Anyway, you've got my number. Call me!

UPDATE 4/7 7:47am.
IT'S COMING HOME, IT'S COMING! Well, football might be but my TV certainly isn't. You'd think if England could deliver on penalties then DC Digital could at least deliver my TV.
Call me! I haven't changed my number.

UPDATE 6/7 2:50pm.
Dominic!
I'm hurt, everyone else on here is getting responses from your company. Where's mine? I still haven't had a phone call from you, it's been almost one whole month. I'm starting to think you're ignoring me.

UPDATE 11/7 1:40pm.
Well, still nothing despite emailing them last week threatening legal action action if I had no response. Legal action it is then Dominic! I'm looking forward to this. Speak soon (or not obviously).

UPDATE 17/7 1:20pm.
And....still nothing. Sent them 3 messages via their website but haven't heard back. Again. Online Dispute Resolution claim now submitted, let's see if that gets any results. I would strongly urge anyone contemplating buying from their website to reconsider their life choices, might even set up a support group seeing as there are so many people on here experiencing issues with this 'company'.

UPDATE 19/7 10:04am.
Why have a 'contact us' form on your website if you don't ever respond! I noticed that the web address has now changed to buytvdirect.co.uk. Looks like DC Digital TV are trying to cut and run. Absolute shambles of a company, BUYERS BEWARE!

We bought a TV, after a few months it went wrong. Despite never seeing the TV they claimed accidental damage. In fact they gave two very different reasons for the fault without seeing the TV.

They suggested that I send the TV back for them to prove accidental damage, in other words they were going to stuff me either way.

AVOID THESE PEOPLE AT ALL COSTS,

If you have been stung by DC Digital, report them to Dog Watchdog

I purchased a top of the range Samsung Tablet as an A rated used product. It was in perfect condition and had no problems with it at all. The service from DC Digital TV was excellent and would use them again.

Pretty straightforward transaction. Great value for money.

Cheapest Samsung phone I found for sale, delivery was within 4 days and the item is brand new! What else would you want?

Very happy my purchase I highly recommend them. A fast efficient delivery service.
Thank you.

Ordered a Samsung 49" Smart 4K Ultra HD HDR LED TV last year after speaking with the team at DC Digital as I was a little nervous ordering a TV that wasn't "brand new" i.e. grade A. Long story short I shouldn't have taken the risk as lines appeared on the screen soon after switching it on (which is not covered by the warranty) and 1 year on I now not just have the one, but a TV with two purple lines going vertical on the screen.

On a positive note - the delivery was prompt and the response to my initial enquiries was fast.

The reason for a 2 star rating. Firstly, I would like to point out that DC Digital TV do reply to emails. However, my experience shopping with them had been far from acceptable. I placed an order for an Apple Watch and delivery was expected in a weeks time. Closer to the time I received an email saying the order had been dispatched and would receive it the next day, but then received another email shortly after stating the order is delayed after being told it was dispatched by customer service member. This meant I would not receive the item for another week or so and subsequently the company cancelled the order towards the end of the time frame stating they couldn't update the software on the Apple Watch as the reason. I was then informed that as I paid via bank transfer I have to wait for a cheque which takes 14 days to be posted to me. This time frame was exceeded and I constantly had to keep chasing them up via email and phone. I feel the staff are untrained and the customer service is really poor. There is a reason why their prices are so cheap. AVOID!! Pay the little extra and shop at a reputable brand.

Order a tv and it never arrived. They changed the delivery slot 3 times and then told me something went wrong with the item. Now after 15 days i am still waiting for the refund.

Great! My purchase as as new and as described. I saw the model in John Lewis and I git the exact same product at these guys fir half the price. Will be back when I need a new phone.

The TV arrived in great condition, works perfectly and looks great in the living room. The driver was very helpful in bringing it over to where I needed it placed, my son ordered the item for me on the site and he was always giving me updates on my order showing great communication. And finally the prices are incredible! I will be reccomending to friends and family.

Kind Regards,

Mrs. McCarthy

Very happy with the product provided brilliant service throughout was kept up to date and delivered on time for the World Cup

Big mistake I paid direct through my bank for an extra 10% discount, as a consequence I had a fight on my hands to get my money back. They sent the wrong TV out, when the right TV arrived it had no stand, the stand was sent out. However, the TV did not work, when it was assembled. By this time I just wanted a refund. I spoke to a manager who offered my a refund plus £25.00 for my inconvenience, he organised to have the TV picked up. When the company arrived to pick up the TV they refused to take it, as it was over 32". Back on the phone and emails again. Eventually it was picked up, I was told I would receive a refund within 14 days, it didn't arrive. My emails were ignored I contacted Citizens Advice in Poole for advice which I duly put into practice. After many emails and many phone calls I finally got a refund after approx 9 weeks of hassle, needless to say I didn't receive the compensation i was promised. A lesson learnt always pay with your credit card.

Purchased LG TV in December, wrong TV arrived in January wrong remote no screws, seems to be a common occurrence looking at other reviewers. TV was faulty, pink vertical line making it impossible to watch. I informed them that not only had they sent the wrong TV, the one they had sent was faulty and i was going to return it, they said that if i did that they would refuse to sign for it and it would be sent back to me and i would have to pay again for the postage £50 by the way ! I sent photographic evidence of fault DC asked me to return TV. (after days/weeks of emails, phone calls (left on hold until i gave up), etc etc. After claiming that they had not received the TV ? I contacted the carrier who said they definitely had and they had a signature to prove it, they then kindly contacted DC on my behalf who admitted receipt, and said that if i contacted them they would arrange a refund, I contacted them within 10 minutes of the call to be told that the screen had been smashed in transit and that my claim was against the carrier and not them. I find this particularly hard to believe as i had used an industrial amount of bubble wrap to ensure safe transit as unsurprisingly i had now become very suspicious of the companies sincerity. If you doubt mine and the many others who have given a 1 star review, at least for your own sake do not fall for the 10% bank transfer option. It is my belief that once you have used this payment method your chances of a refund are zero. I have had to take this to the small claims court as all other avenues have been exhausted. FYI- I contacted LG who were very helpful and explained that it would have been impossible for the fault with the TV not to have been prevalent before transit from DC.(they check every TV before dispatch) ??? My mantra has always been If something seems to good to be true it generally is. How i wish i had heeded my own advice. Do yourselves a favour give this company a very very wide berth. PS Study the returns policy very carefully it is a minefield of contradictions, if you use the carriers they recommend, they do not take large screen TV's ? if you use the carriers they don't (the ones that do take large screen TV's) you are leaving yourself open to the farcical endurance test that i am currently embroiled in ! Good Luck.

Very happy with the TV received. Delivery was within 4 days (surprising after the negative reviews talking about delays), price was fantastic and my new JVC is in brand new condition! There was no instructions and it was a bit of a struggle to find them online! Other than that I highly recommend this company.

Avoid this company like the plague! They have to be one of the most disloyal, unorganised and unprofessional services I’ve ever had the displeasure of buying from!! Ignore what ‘grade’ it says you’re buying, it’s no guarantee the damn TV works. Mine was rated ''A'' for reference sake.

I paid £630.00 for my television on April 25th, it took them 2 1/2 weeks to get it delivered. I could have gone anywhere, Currys, John Lewis, Richer sounds, but no! This looked reasonable, well presented, great prices! Obviously everyone says its too good to be true but I like to have faith in people!

Finally, when the delivery man arrived, he gave me the wrong TV!! It’s only when I opened the box, I desperately ran to his van within seconds of him leaving to tell him he’d given me the wrong set!! Obviously he apologised and that was resolved. This company has the nerve to tell you they'll charge your £60 if you miss it and they can't even deliver it promptly or give you the right TV.

Shortly after, I put the TV in place and got it all set it all up. Within about 20 minutes, the TV turns itself on and off. I thought that was rather weird but thought nothing of it, all of a sudden it starts doing it nearly every 10 seconds, consistently rebooting, over and over again. I look online to see if this is a common occurrence and if there was fix. I tried everything people suggested, rebooting, updating, only to see that absolutely nothing was working, the TV is screwed. I phoned up Samsung and they said they could send out a technician under the warranty, but low and behold, if that fails then obviously the TV isn’t in the condition you received it in, DC make it clear will not take it back, so I didn’t bother with Samsung I just phoned DC to arrange a replacement. They ask me to send video evidence of the TV not working and then DAYS later I phoned THEM to get the response.

After being thrown back and forth by incompetent customer service members, lied to about callbacks and avoided altogether, I finally get through to someone. They recommend I send them the one connect box for a replacement and that should hopefully be the issue. I send it first class, recorded signed for and no one says a thing. I have to contact them AGAIN (!!!) to find out the progress, and then wait for another wretched callback to which they tell me it isn’t the one connect box and its a fault with the TV (like I said from the very start)

I’m also promised a refund on sending out the part and still to this day (13/06/18) I have not received it. I phone up with all fire and fury, and I'm told to calm down...... he then says WE'LL CALL YOU BACK.

The manager calls me and says they can arrange for someone to come out and replace the TV for me. Due to their inefficiency and lack of staff, absolutely no dates are available except week commencing 12/06/18 to which we come to an agreement. Gathered this is in part to the fact I was away, but there was very little in terms of assurance that this would be priority, it’s all about what route there single delivery man will be on in any week (it’s about 58 miles away from me)

Whilst I’m holiday, I get a bloody e-mail telling me that they somehow they can’t come down to Bristol (despite having 2 weeks to sort this out) and that I will in fact have to send the TV back to them!! This is AFTER the MANAGER told me that he was incredibly sorry, we’ll get this sorted and here’s an ETA and you’ll get a refund (if the replacement TV doesn't work).

Oh but guess what, the TV obviously has to arrive to them in the same state I received it in, and no bloody courier service offers any compensation if TV is to break in transit, even if you buy extra cover, so not only are you forking out £70+ to get it sent back, you’re also under no guarantee that the TV will arrive in one piece.

I've now phoned them today and I'm WAITING FOR A CALLBACK.

I literally cannot fathom how a company can treat a customer like this. With £630 in the balance, a big hunk of crap in my living room known as a Samsung 55 inch TV taking up all the room, consistently bad customer service on your end, still to this day, no refund, no TV, nothing. Unless this is resolved this week, I’ll be taking this up with my local trading standards department, as you are breaching my statutory rights. Failing that, I’ll contact the consumer ombudsman.

UPDATE

The company phoned me back today and I had the rudest, most abhorrent person to speak too. Having said, in spite of my contradicting e-mail, that they will arrange for someone to pick up to fix it, I said I wanted a refund, to which he said it was out of its 14 day warranty, which I was categorically told would not happen when I informed them of the fault the moment I could get in contact with them back on May 15th. THEY TOLD ME TO SEND THE PART FOR FIXING. I TOLD THEM IT WAS THE TV ITSELF, BUT THEY ASSURED ME IT WAS THE ONE CONNECT. It's because of them that this has all been delayed, telling me send them parts (with still NO refund), and telling me they'll get back to here and then and not, me having to constantly chase them up then telling me they'll come and swap and then telling me it's cancelled. He had the audacity to talk over me and tell me I wasn't entitled to a refund, when this has been completely out of my control. This is the worst company on the internet for electronics. After interrupting me,not letting me to get a word edge ways, I swore and hung up, I cannot believe how repugnant anyone can be.

UPDATE

IT HAS STILL NOT BEEN RESOLVED!! I ORDERED MY TV APRIL 25TH AND STILL TO THIS DAY HAVE NOT RECEIVED ANYTHING

Avoid.

Bought a TV despite reading some of the reviews hoping for the best and wish I hadn't. Delivery date kept changing and then didnt turn up when the date was fixed. No explanation as to why and I had to chase an update. Apparently the TV was damaged in transit. Cancelled the order immediately and was promised a refund within 14 days, but as it turns out it takes them 14 days to get a cheque in the post! An absolute joke of a company who offer a shocking service and do all they can to keep your money in their bank account for as long as possible.

Bought the same TV elsewhere for £80 more and it turned up the next day.

***so on 13th june I have received my phone with one day special royal mail delivery
I can say now they are geniune n selling geniune product but their custoner service is very disappointing..
***Updated*** keep calling them from the morning today and there customer services is not calling back to us neither they are refunding my money .. if they have sent the product through royal mail so what is the point of not telling the tracking details..ofcourse they havent even despatch..plz avoid this website ****
*****reply to DCDIGITAL**** Sorry I havent received any email from you and you keep telling me that I will received the phone on friday before 7 pm plz kindly send me the tracking details here so i can check ******

ordered the Samsung S9 Plus on 31st May they sent an email stating estimated delivery 8th June...I called so many time to confirm with them as i didnt receive any email regarding the order has been despatch or any other courier details ..but every time u will received by friday 8th june and even i called them on friday they said u will recieve today before 7 pm .. continously asking about the courier details but not satisfied.. very disappointed ..if they are experiencing any delays they should tell us before processing the orders whats the point of keep telling lying
help line now closed for two days no longrr interested in the phone will request my money back on Monday if they are happy to do..otherwise I will ask my Bank to help me out

I would give 10 stars if I could.
From ordering to delivery. A great saving and I am very happy with the product. Thanks