buytv 

Not very nice customer support.

After reading all the bad reviews, I was a little bit apprehensive about placing an order with DC Digital. However because the price of the phone was so good, I decided to go ahead and give it a go! Although I ended up waiting for almost a month before receiving my phone, I was kept well informed and upto date about the status of my order. The phone arrived in excellent condition and it perfect! An absolute bargain at this price. They did end up sending me the wrong colour but it worked out alright in the end as I like this lilac one more than the black which I initially ordered!

Would definitely recommend!

Saved a fortune on the Q7F TV but never expected TV to take so long to arrive, almost 3 weeks!

I think the company is expanding in their office to have more bodies to answer the phone and get back to customers more quickly. I too struggled to get through on the phone at times.

Given 5 stars as im just glad my TV arrived in full working order with all bits intact like new. Never had to wait so long for a product but I guess it was worth the wait and saved myself hundreds of pounds.

Hope the company continues to improve and bring more great products at these great low prices.

Easy to use website. Love my new phone and found it easy to see what the benefits of this particular one were. initially they sold out but called me to let me know they had stock in so I snapped it up!

Superb TV great experience item as described and fast delivery. Great saving!

Ordered a TV 10 days ago - promised delivery within 3 days. Still waiting. Terrible communication.

We were sent the wrong TV. The stand had a part missing, and when I asked for them to provide it, they said they couldn't and quoted entirely spurious terms and conditions. When I pointed out that what they were saying was ridiculous and that they were clearly required to provide the advertised product, they simply ignored my emails. Have absolutely nothing to do with these people.

Very disappointed. Made us wait for more than a week for the delivery of the TV we have ordered and then on the very last day, I have recieved an email that this can not be delivered. No explanation, no apologies, nothing. Very poor customer service! We were promised refund and we are still chasing them for that! I would never again buy anything from DC Digital.

Brought a Samsung S8 for a great price, and arrived quick, however the product arrived with screen burn and the company never replied to my emails or calls

I'd avoid this company.

Purchased a TV, Remote and TV was faulty. Had to return the through a courier at my own expense £40, this company suggested once returned they would reimburse the cost. 5 weeks later and 6 ignored emails and no response

AVOID AVOID AVOID. I rarely leave reviews on comapnies, however I feel obliged to warn others!! If I could give them zero rating I would. I also wish I had read the reviews prior to ordering a TV with this company. When I ordered the TV their credit card machine was down so I had to pay with BACS which was fine. Delvery date was confirmed then on the day of delivery I was advised that the delivery would now be 4 days later, however 2 days later I got an email to say that the TV could not be delivered and I could either choose another TV or a refund. I asked for a full refund to whcih I was told it can take up to 14 days to show in our account. I emailed and phoned on numerous occasions but half the time I didn't get a reply. I asked on a number of occasions for someone to phone me but they never. I received an email last night to say that the refund has been done (14 days after my refund request) then received a further email to say a cheque has been sent which will no doubt be by snail mail and take several days to clear!! By the time the funds, circa £800 are back in our account it will be well over 4 weeks since I paid for this TV! For the last 3 days I have been promised a phone call which has not happened

My Last EMAIL to them ....
Your reasons do not justify keeping someone else's money for free (there's got to be a word for it). Very SAD! You cannot deny/alter the fact that i had it unlocked at my end.

Damaged and dropped - you have any clue who/where it happened? Eddy - once had a look at the phone - was convinced it wasn't us. Did you realize you breached my right to reject within 14 days (conveniently forgetting postal rule) even if you're going deduct some money for the damage? You should have refunded than replacing it.

I took it to local trader who confirmed the fault too. I hesitated a lot before i sent - the only reason i sent because there's fault. Do you at all want to share what that mysterious setting was - and why would we change something that? It is the phone you supplied and you should take full responsibility. I can easily say (similar to you saying my claim is untrue) you're just bluffing me with your inspection, so that you can avoid refunding the full amount. You simply fixed the fault and denying that there's fault.

Are you saying - you delivered'unlocked' phone both times? . HOW COULD you say my claim saying 'it was locked' is 'untrue'. In the hindsight, It was my mistake to get it unlocked; instead, i should have simply returned the phone and asked for the FULL REFUND. I guess even if i did, you would have 'somehow' fooled me into not getting the full refund, going by the kind of experience i had.

First of all, you sending me 'locked' phones both times is a big breach of contract, and yet you never admitted that as your fault.

If you do your checks before you dispatch these phones, none of this would have happened. You deal with faulty phones under the guise of 'graded' phones, and try pushing the blame on to the customer where ever you can while you have customer's money.
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Received both the first phone and the replacement one with 'lock' when what's actually ordered was an Galaxy S7 'unlocked'. They should have done whatever checks needed to have sent me an unlocked phone in the first place, or be decent enough to admit their mistake, care and compensate the customer for all the inconvenience.

They also violated my right for the refund saying phone was received just after 14 days while completely and conveniently forgetting the fact that there's 'postal rule', due to which It should be OK as long as item is posted before 14 days. I contacted citizen's advice helpline who involved trading standards, so i'm hoping that DC Digital will interpret that right of the consumer properly from now on.

Their customer services line is open only between 11am and 4pm. I also found their customer services style of functioning weird. You cannot, when you have a bit of time, phone them and be able to talk to someone about the issue even if you're prepared to wait for someone to be available. They ONLY do call back. I cannot see it working for me on a working day as i cannot take calls while at work. With other companies you have your choice whether to wait or receive call back but with DC Digital it's their choice when to call - telling me customer is never their focus.

Ordered a Samsung TV on 20th May for a very decent price. 10 days later with no sign on the TV I received an email which gave me 2 options - either cancel the order or wait a further 7 days for potential delivery. Needless to say I opted for a full refund which I am still waiting on...

Bought an S8 arrived quickly and in mint condition fully as described will definitely recommending this site to others and be ordering myself again

Product received in great condition. Delivered in 6 days which isn’t the quickest however the service they use where the driver called was very handy. Will purchase from them again.

Avoid this company its not worth the hassle to save money for a product you will likley not get. I ordered a month ago. Still no tv, they refuse to refund. They lie about delivery. They are the core definition of a ropey company. Save your money buy elsewhere.

This has been my worst online shopping experience for a very long time.
I bought a TV which developed a fault after a couple of months and for which I returned the item for repair.
The TV was returned but had the same fault, and was subsequently returned again (at my own cost both times, DC Digital refuse to cover these costs even the the tv is faulty).
I was assured the TV would be replaced this time but the same TV came back but this time with a different stand that didn't fit properly and was broken, and the remote missing.
DC digital refused to return the original stand and remote and stated that the items was as described and because the 14 day return for dissatisfaction had elapsed I could not return for a refund.
If the TV had arrived like this originally, I would obviously have rejected it and sent it back for a refund, but because it was returned for repair and came back differently they think that's ok!!
No, it's not! and I am now taking the matter to the small claims court for them to decide on, I have no doubt they will find in my favour.
Do yourself a favour, don't buy from this company, you will be far more out of pocket than if you buy a new product from a reputable source.

A little delay on delivery and there were a couple of marks on the bezel and back. But I was kept informed about the delivery date and the price more than made up for these little things.

At the start DC Digital TV sent me the wrong item in a poor package and also no charger wire which I was disappointed with. I sent back the item from my own money (which has not yet been refunded). I asked for them to correct the mistake they made and send me the S8 in the colour I originally asked for however they didn't have it in stock. I asked for a refund at that point as it was very time consuming (I made my payment on 12th April). They then got the item in stock and sent me the correct item which was in excellent condition and came nicely packaged in the original box. Although it took a long time (1 month) I was happy with the final item received and am glad that they corrected their mistake (although I still didn't get money back from the item I sent back). Thank you for the item.

I WILL SIMPLY SAY " I WOULD NEVER UNDER ANY CIRCUMSTANCE WHATS SO EVER DEAL WITH THIS BUNCH OF UNPROFESIONAL PEOPLE" It would take 4 A4 pages to fill in my history with them.
DISGUSTED