The team at Deals Away were all friendly and helpful with our bookings. We had multiply flights to be arranged. They were especially helpful when we had a flight cancellation. We didnt want to pay... Voir plus
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Lisez les avis des autres
A positive experience from first day of enquiry. Oreahna and her team have provided me with a great service. Communication was regular and queries responded to very promptly. Updates provided on ev... Voir plus
Deals away dealt well with our concerns about payments and booking details for two very different people. They acknowledged our concerns re paperwork for a trip that we left a week early for. Pap... Voir plus
The people at DealsAway are very personable and a pleasure to deal with. In particular, Michael, who we spoke with initially and who was very responsive to all our questions. Then, after paying our de... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DealsAway.com is an Australian-based Online Travel Agency (OTA) offering amazing holidays around the world at prices almost too good to be true. Founded by the team who created Global Work & Travel, the world's leading 'work & travel' brand, DealsAway.com leverages over a decade of industry experience, technology and connections to curate your next holiday away at a great deal.
Coordonnées de contact
194 Varsity Parade, 4227, Gold Coast, Australie
- 1300 95 60 58
- social@dealsaway.com
- dealsaway.com
4,5
Excellent
126 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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ellyse was extremely helpful throughout…
ellyse was extremely helpful throughout the entire process and vert proactive and patient with us when things needed to be chopped and changed
13 décembre 2024
Avis spontané
We got a really good deal at a great…
We got a really good deal at a great price, customer service was top notch too!
5 juin 2024
Avis spontané
Elise was very pleasant and engaged…
Elise was very pleasant and engaged with helping organise our cruise. She went above and beyond to be helpful especially when it came to flights. I’ve never booked a holiday this way before and found the experience very helpful and assuring.
19 novembre 2024
Avis spontané
Réponse de DealsAway.com
Thank you @Salle for your wonderful review. We're glad we delivered a great travel experience and we look forward to doing even better on your next one :)
Can I put zero stars?
Can I put zero stars?
Booked a trip to Egypt which we could not take due to the increasing hostilities and imminent threats of violence in the Middle East. This Tour was October 2023
We requested to transfer the dates to the future when would be safer to travel, we did NOT ask for a refund but alternative dates and stated we would pay for the extra costs.DealsAway would not refund/ transfer or change our booking for us.
In the terms and conditions there is a paragraph that states- DealsAway.com reserves the right to grant transfers or changes to bookings upon request.But DealsAway chose not to grant us a transfer or change of booking!
The smart traveller recommendations of reconsider your need travel mean zero to this reseller also the lack of compassion for the safety and care of their clients is amazing
if war had been declared in the area our- travel insurance would not cover us. We would have had to find and pay for our own evacuation and medical care in a war torn country!
We of course did/could not go and lost ALL OUR MONEY
don’t use them !
25 octobre 2023
Avis spontané
Réponse de DealsAway.com
Dear @Chi,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your disappointment and frustration regarding your cancelled trip to Egypt. We completely understand that this was a challenging and concerning situation for you.
We’d like to clarify the circumstances surrounding your booking and why we were unable to accommodate your request. The package you purchased was non-refundable because the cancellation occurred within the no-refund time frame outlined in our terms and conditions. Unfortunately, the supplier responsible for operating this trip on the ground also could not provide a refund or offer alternative dates due to their own policies, leaving us unable to provide these options to you.
At the time of your booking or cancellation, or since, the Australian government had not issued a “Do Not Travel” advisory for the region, which would have allowed for potential insurance claims or special adjustments. Even now, over a year on, people continue to travel to Egypt safely, and tourism remains active in the region.
We understand that your decision not to travel was made out of concern for your safety, and we truly empathise with your situation. However, as a travel agency, we are bound by the terms set by our suppliers, which unfortunately limited our ability to offer flexibility in this case.
We deeply regret that this experience has caused you to lose your holiday and trust in us. Your feedback is incredibly important, and we’ll continue to work with our suppliers to explore ways we can improve flexibility and compassion for our customers in such situations.
Our CEO sent you an email personally advising as a token of goodwill, we'd provide you with another holiday at a 25% discount, which you can still take us up on when you feel the time is right.
Warm regards,
DealsAway.com
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