Deporvillage Avis 

Delivery Very late 👎

I ordered an item, for delivery to a local collection point. Depor village never sent me the code to collect my item. The local collection point won’t release it to me without this. Depor village do not have a working phone number, their chat function says “searching for an agent” but no one ever joins the chat. Incredibly frustrating customer service.

Terrible Company, they won't complete refunds so only way to get your money back is a chargeback through your bank.

I ordered some cycling shorts that were the wrong size. The website says this is a UK company, however if you return anything you are mailing it to Barcelona. Added to that they choose the courier company at vast expense which you have to pay and they do not give you the mailing address for you to choose a cheaper method. When you begrudgingly agree to the only return option they make available you then book a date for collection. I did this three times with them across almost a month and every time the courier failed to attend and these guys didn't apologise or give me any explanation what happened.

In the end I got NatWest to do a chargeback so Deporvillage have lost their money and have not collected the cycling shorts so they are double out of pocket. I refused to engage with them anymore and I've told my bank to refuse any further costs against me if they try and claim the cost of the shorts back from my bank.

Just don't use this Company

Order placed on the 4th September and paid £6.99 for the delivery. Still no delivery and no updates or communication 10 days later. No idea when or where my order will show up. Another company that cannot deliver the service customers expect and pay for. 1300058008.

Terrible company. They mailed me to say one of my joint order items was unavailable and created a new order at expensive postage and not giving full refund for cancelled item. Was delayed and delayed and not yet arrived, have asked yo cancel but no reply. Free returns has a £15 return postage if they do arrive. Chat is terrible. Only email reply when it suits them. I got confused with .com and .co.uk, the .com is good .co.uk terrible. Avoid this company

This retailer is great until you want to return the item. I ordered a pair of Brooks trainers that arrived after a few weeks from the time of ordering but they were too big so I logged onto my account to start the returns process only to find the order is not shown in my account. I have tried emailing and contacting them through the customer chat but I get no response. The worst service I have ever experienced!

AVOID!

I spent £612.60 on a bike over 3 weeks ago and never received it when I was informed I would.

Customer service is not responding.
Deporvillage is not trying to resolve the issue, even though I reached out via their Chatbot, email, facebook and instagram.

I hesitated buying from a non-UK shop, but the Bike was supposedly in stock and ready to ship, and the shop looked trustworthy.

I fear they have stolen my money.
Help!

Wrong size sent. Charged to return. Delivery driver doesnt turn up. Nobody to contact.

Do not buy from this company. Youve been warned

Parcel delivered to delivery point but returned to sender on 30 July. Since then the Royal Mail tracking shows the parcel travelling up and down the country to random postal depots in the UK. Royal Mail bot refers me back to Deporvillage who are not responding to my messages asking for help with progress and credit for the order. Shame there is no means of speaking to anyone. Would not use them again based on this experience.

Terrible customer service, I have emailed 4 times and made contact more on their chat, they do not respond. Their courier failed to collect my returns and I can not get any response from them to arrange a collection.
I wish I had read the reviews before ordering, and I didn’t realise the company was not UK based.

I requested a home collection return around 10 days ago (Return Number: R01543344)Your system generated the return number but has completely failed to assign a courier, send paperwork, or provide instructions.I am well within my 30-day window, but your automated system is broken and your customer service is entirely unresponsive. I am not shipping this myself at a higher cost.Please look at my order details immediately, manually book the courier collection I requested, and email me the paperwork today

I spent £80 on an item only to find it was way too small. I have been trying to return it, but Deporvillage have made it impossible. They were supposed to be arranging a collection, didn't turn up, couldn't offer me a way of returning it myself. They are IMPOSSIBLE to contact, their "Help" centre just sends you around in circles, and their web chat doesn't work, except for a bot that again sends you around in circles. Avoid this company at all cost!!

Have received trainers that are quite clearly bright orange and not the copper shown on the website image I tried to return, taking a hit on a £12 fee to do so. The courier never turned up and I have emailed, tried the non existent web chat that promised immediate response, gone in literal circles on the help plages of their website, and messaged and commented on social media... no response. From all the bad reviews and chats in forums I expect I am best off trying to resell the trainers on eBay than I am getting a return collected, or refunded as many people appear to not get their refund even after they return items.

Absolutely terrible experience. I paid over £10 for home delivery of a tiny package weighing less than 50g, specifically because I am currently unable to walk properly and needed the parcel delivered to my home.
Instead, without my agreement, the package was simply dropped off at a pickup location. I stayed at home waiting for the delivery, only to find out that I would now have to deal with the inconvenience of collecting it myself.
To make matters even worse, their customer service is non-existent. They do not even bother responding on the chat, leaving customers completely ignored when there is a problem.
They took my money for a service they failed to provide and then offered no meaningful support or response. This has created unnecessary stress and inconvenience.
One of the worst delivery experiences I have ever had. I would not recommend this company to anyone.

Terrible item never arrived, currier couldn't be bothered to deliver so made up the place didn't exist. No customer service department

Confíe pagando un arnés, i ellos faltaron a mi confianza, quedándose el dinero i el arnés, parece que la culpa es de mensageriad, pero son ellos los que la contratan,por lo que al igual ni lo pasaron al mensajero, me robaron sin más.
Ellos dicen que lo han entregado i yo con cara de tonto sin el arnés i sin el dinero.
Mañana tocará denunciar, espero que sirva de algo, aunque lo dudo, ellos pasan de todo, supongo que esperan a que me canse i así, terminará el robo.
Escaló, alta montaña, bici, títulos de guia.
Por lo que recomiendo no comprar nada a estos chorizos.
Gracias por leerme.

I have ordered arena race suits in size 36uk and received size 30uk instead. After several emails I was told that I have received correct item. It was French 36. The communication is very bad and customer service was absolutely mess. After my complaint and explaining that they have uk sizes in their size menu they change their sizing on web site to French sizes and deleted my order from my account so I now can’t return the item as it shows that I haven’t made any purchases. I will taking an action legal action against deporvilllage. Do not order from them. It is scam.

I placed an order, which was very delayed and I was then advised it would be returned and refunded. Two weeks on I still have no refund!!! I think I will report to ombudsman or their own regulator. This is theft!!!

I placed my order because the website promised delivery by a specific date. Shortly after placing the order, I received a message saying that the promised delivery date could not be met. If I had known this in advance, I would never have ordered from this store.
What makes the experience even worse is that once the order enters the preparation stage, it can no longer be cancelled, even if the store fails to meet the delivery date they originally advertised. Instead, the customer is expected to receive the package and then go through the return process, which is a complete waste of time.
This was a very disappointing experience. If delivery time is important to you, I recommend shopping elsewhere. I will not buy from Deporvillage again.

The worst company to exist. I don't know how they are able to still operate. My parcel was 4 weeks delayed. Then it said it was delivered but it still hasn't been delivered. I'm taking legal action against them in hopes to get my money back. To make matters worst they have absolutely no customer support at all. DO NOT ORDER FROM HERE.