Deporvillage Avis 

Please do not order from Depor Village. I am trying to organise a return with no such. Although I am being charged £ 12 for it. DHL was supposed to collect from me but it didn't happen. I contacted DHL who confirmed that they didn't have any collections booked for me. I have been trying to get in touch with Depor Village which is impossible. I even called the Spanish number but no reply. The problem is I spent £ 107 on a cycling jersey which I want to return as it's too small. The only way DHL would collect is if I can get some return labels from Deporvillage but I can t find any way to get in touch with them. All the email addresses I found are rerply@deporvillage and I haven't been able to find a contact telephone number. I even checked with Chat GPT so lesson learned for me . Please don't buy from them.
Marie - Salisbury

Credit it where credit is due. Got some trainers for the gym I really wanted and they were a lot cheaper than anywhere else and the delivery turned up just fine.

it's a con. ordered shoes but too big. no way at all of arranging a return, no response from customer services. do not use them!!

This company is the worst I have ever experienced. Do not use them. After eventually receiving an order several days late it did not fit so I ordered a larger size and arranged to return. You have to use their carriers to do a home pick up at £12.99 and the window for pick up is 10am til 7pm. Obviously this didn't occur after I stayed in all day. There is zero customer help. The "help" page sends you round in circles and the chatbot doesn't respond. I arranged another day for collection, another no show. There is no way I can contact the company to complain or ask for help. The listed courier number is a premium charge number and I wondered if this was all a scam. I will never again deal with an overseas company no matter the cheaper price. My second order is 3 days overdue and I am wondering if I will ever see it. I will probably have to try and sell the item on eBay at a massive loss. I will be reporting them to the UKICC.

Ordered a waist pack for a bike ride. Hasn’t arrived at the local post office 6 days after the promised date and no reply from Deporvillage to my two chaser emails. DONT BUY FROM THIS COMPANY

Got the order delivered and inside the box there was only the label but not the product.
No way to contact to claim it. The channels available are only if you want to send back stuff.
Very very poor. I will never buy again from this company

Do not order anything from deporvillage.Tried to make a return and came up against a brick wall.They are con people.Seems l have jumped the gun with my comment.Deporvillage have contacted me and the return parcel has been collected by DHL .The problem was with the late arrival of the courier.Apologies to those at Deporvillage
Rees

Avoid - nightmare customer service. One of those companies that once they've sold you something they don't care.
Trying to return an unsuitable item. No answer from emails and no direct way to contact through the website if their standard options don't work.
Booked a return but courier didn't arrive.
Cancelled return so I could start again but not cancelled on website so unable to rebook return.
Currently over £60 out of pocket.

DO NOT USE DEPORVILLAGE.
Appalling. Ordered a cycling jacket. Shipping updates vanished a week ago. No contact and no way of contacting them. Appalling.

OBSOLETE NIGHTMARE - useless company

Customer service - absolutely useless. Not answering on email for days, if by any miracle you receive an answer, answer is about nothing, no solution, not dealing with case, jus saing " we forwarded you case to relevant department" . That department does absolutely nothing!

3 weeks later, still cannot arrange DPD return collection, cannot even book a courrier!

Save your time and money - do not order from them, not worthed.

PLEASE can someone contact me! I bought a Uvex black ski helmet on 4 Feb. It arrived late and so my daughter had left for her trip. Product was fine. I paid to have it collected by the courier on 24 Feb. Waited all day - courier did not show up. No contact and no way of knowing which courier. Also the courier number, when you call it says 'not recognised.' I have emailed customer support but nothing. I would like to return this and get a refund. ref: RO1377925 or order #1300020017

If i could give this company - - - stars on customer service I would. If you are thinking of buying from them "DON'T" I purchased a pair of cycling shorts but are to small, so followed their returns policy and they confirmed package would be collected on the 3rd I am still waiting for it to be picked up 11 days later. I've tried since then to contact them with various emails but they are not getting back to me. I have now contacted Klarna as I bought it threw them within seconds they have blocked the payments and raised a case. That is customer service, deporvillage has no customer service at all. I would rather pay £20 -£30 pound more for the same product elsewhere amd at least get some sort of customer service. As I mentioned above, if you're thinking of buying from them don't or if you do hope that yoi don't have to return it.

I requested to return a pair of trainers on the 1st January, they were picked up by their courier 22/1. I requested a status report on 6/3 as I had not received a refund. After on online chat about the situation I received an email saying they were looking in to it. On 18/3 I requested an update via chat and an email I received no response whatsoever. Today I have sat on chat for a half an hour so far saying I’m “up next” with no reply as of yet. I just want a refund!!!

the worst customer service ever experienced. I received a pair of shoes within a week but had to send them back as they were too small and ordered a bigger size. The only way to return is a collection between 10am and 7pm. This meant my partner stayed home from work...but no collection! Rearranged collection for my place of work... but no collection! At this point the customer service team (using a translator from Spain) just decided to stop replying to my emails. I still have not been able to return shoes that I can't use and missing £100 from my bank account

DO NOT BUY FROM THIS COMPANY. This is my second negative review this week on the same topic. I ordered trainers which were late. They were the wrong size. I ordered a courier through them who didn't show up. I now cannot get contact with anyone to rearrange. I am writing again as the company responded to my first negative review saying they would deal with it. They have not and I suspect they just say this to pretend to trust pilot readers that they are legitimate. I am now considering consumer rights action and also the police. I am a trained criminal barrister who will have no hesitation taking these steps if the company does not rectify this as soon as possible.

Absolutely terrible experience with Deporvillage. I would strongly advise anyone thinking of ordering from this site to think twice.
First of all, there is virtually no communication available. When something goes wrong, there is no proper way to reach them. No real customer support, no response when you try to get help, and you’re left completely in the dark about your order.
The delivery service is astonishingly bad. What should be a simple online purchase turned into a frustrating waiting game with no updates, no clear tracking information, and no accountability from the company.
It’s unbelievable that a company operating online can provide such poor customer service and still expect people to trust them with their money.
After this experience, I will never order from this site again, and I strongly recommend others avoid it as well if they value their time, money, and peace of mind.

Backs of Solomon speed cross trainers broke down, spoke to Solomon directly they said warranty were felt with through the retailer and apologised for the product! Went to deporvillage and was fobbed off. Won’t buy from here again

The worst customer service that I have ever had. I requested a return for an expensive cycling jacket that I purchased. Depor Village organised a courier, who collected the item as planned. Months passed and Depor Village then tried to claim that their courier didn't collect the parcel, even though they were recorded on my building CCTV. No refund. No apology. They are absolute crooks.

OK let's start with the positive. The item was a good price and delivered quickly. Unfortunately was wrong size so had to return. Its all downhill from here.
Arranged for the return to be collected on 30th December. It wasn't collected. The chat system on the website gets me ro position 1 then resets. Emails state 24 hour response but I've not had one thats not taken at least 3 days. After 15 emails (yes I've counted) the item finally got collected on 13th Feb. The original return said 8-12 days for refund from collection. An email today says up to 45 days. So by the time I get my refund it will be 2 months overdue.
I've asked to raise a complaint and asked several questions, all of which have been blatantly ignored.
Absolutely terrible service. Would never recommend.

No communication, terrible service, late delivery.

Absolutely no way to communicate with this company - no answers to emails or online form, Web Chat automatically times out and no way to call. Appalling customer service. My order arrived over a week late and the dispatch email was full of lies. Will not order again - feel I got completely scammed.