Designed By Memories Avis 131

I've been scammed by companies on Facebook before, so I wasn't sure if I could trust this one. When I opened the box, I was surprised, it wasn't what I expected, it was better. This is an anniversary present and I'm sure the kids will love it. Thank you so much, Robert Fisher

Designed has done several watercolors of my parents. They have all turned out outstanding. Friends and family all remark how beautiful they look. They are very easy to work with, and are responsive to any changes I requested. I'm sure I'll have them do more as time goes by.

The ease of ordering, coupled with customer service support. The care taken in the proof/approval process to insure that the customer will be beyond, BEYOND thrilled with what is delivered. THAT PART meant EVERYTHING to me. I ended up swapping out an image I initially submitted, for another one, thanks to the proof approval process. Their patience & understanding was invaluable to my getting a fabulous portrait of 'my Babydog'. Love BOTH canvases that I got! SO pleased & thankful! 💗🏆

So, so, so pleased! I sent a photo of my grandchildren to have made into a gift for their parents. The artwork is BETTER than the photo. I am in tears! It is absolutely perfect, reasonably priced, and sent from CA to FL without mishap, in secure packaging. 👍👍

I am still waiting on my picture! I ordered it and heard nothing. I contacted them via email since they do not have a phone number to contact them. I received an email the next day saying they had sent the proof six days prior and I had not approved it. So I went through my everything in my email, it wasn’t there. I wonder why someone wouldn’t have contacted me since I had already paid $139.00 for the picture! So it took an act of congress to get the customer service rep to send the proof. She said if I didn’t get it the first time they couldn’t ensure I would receive the second time. This was around three days because they will only answer one email a day! So I sent an email back and said hmmm how do you think I’m going to approve the picture if you don’t email it! That was in September 20th. So I looked yesterday and it still says it’s unfulfilled, so no progress. I sent an email and ask for an update. The customer service rep responded that it would take a little while since I just approved the proof on the 20th. She didn’t give me any idea how long or when I might expect the picture. I can’t imagine a company that had no customer service you can contact by phone! I have had the worst response from their customer service. Having been in customer service I’m very disappointed in their response time and the content of their emails! This was suppose to be a gift, however I’m not expecting it in time.

This actually looked to good to be true but I wanted to try it. I sent in 2 pictures and requested the canvas style with no frame. When they arrived my husband and I both cried. They were BEAUTIFUL! One of the pictures is of my husbands mom & dad right before his dad got sick. These pictures are great quality. I can’t describe how happy we are with the outcome. We will be ordering more for us to keep.
Try it….you will not be disappointed!

Designed by Memories created two beautiful watercolor portraits! I had one created for me and my husband and one as a gift to another couple. The expertise and beauty captured is just amazing! Perfect gift for anyone.

Was looking for a unique wedding gift idea to accompany a cash gift. Felt that a Designed By Memories portrait would be perfect. A watercolor canvas was created from one of the couple’s business trip photos where they got engaged. The folks at DBM tweaked the design to my request and also took care of my ordering oversight without any problems. Friendly, helpful and accommodating. I think this beautiful canvas will be a nice addition to the couple’s home.

The product with creases (significant) and am attempting to flatten out. I emailed them beginning on September 5, 2023, with no response in their stated 24-48 hours. I then emailed them several more times, with no resolution and a comment “why do you keep emailing us” and still no solution offered. A real shame because the product is very nice but I cannot give as a gift because of the condition

I love this company. They do beautiful work and they have great customer service. I highly recommend them for any art work. Your best photos will look a hundred times better after they do their magic!

When you have problems with your order, it will take forever to get a reply and it's usually very rude. And be ready for this: They'll blame everyone but themselves. ie: Your internet provider probably didn't process the email you sent. It's ALWAYS someone else. And approve a proof first? Right. NEVER saw a proof before they did finally send the order (which granted, was nice) And they'll repeatedly ask you for your order #, which you've already provided a minimum of five times but they keep acting like it's a brand new request. I'd stay away. I just wish WE could respond to other reviews to let people know they're not crazy and to let Designed By Memories know that they ARE crazy. All these five star reviews saying how great the customer service and/or communication is, are TOTALLY fake. And their responses, saying their customer service rep wasn't rude at all is total BS. Anyone that's had to deal with them KNOWS they're awful, no matter WHAT the company responds with.

UPDATE: I started with fb messenger. My very first attempt to reach you was met with "Calm down!" And you can try to explain away all the excuses, but if you look at most of your reviews, they are the same. Excuses and rude reps. I hadn't corresponded with your company for quite some time and then randomly got a fb messenger post "We're turning this over to our legal department". Ummmmmmmm.......ok. I paid for a picture. I got the picture. End of story. What's the legal department threat supposed to be for?? But go for it. I actually have an attorney on retainer, so happy to join the fight. Make all the excuses you want, but the reviews speak for themselves.

The prints are not trimmed on the back and, poorly made with over sized wood frames, took 60 days to get to me.

I'm a ecommerce business owner since 2016 and iv never seen this type of service unless it was drop shippjng from china or a scammy business.

Iv been flagged but I'm not the only customer that has left bad reviews on here.

Charge backs, they threaten you and with legal team.
I have emails..lol

Amazon don't even do this.

Once you order and scan the trackers and qr codes you'll know the truth 😉.
That's of you get the item o. Time for any event of gift you got this for.

Nice try Steve..

I love this product! It takes a favorite pic and creates a watercolor style painting that you can't wait to put on a wall! Also, when one pic didn't turn out as expected, their customer service was gracious enough to send another with changes I requested! Highly recommend this company and the lovely pieces they create!!

The portrait is absolutely stunning! I opted for the larger canvas watercolors with the floating frame. I could not be more pleased. It even made my wife tear up when she saw it.

Outstanding customer support and communication. Shop here. You won't be disappointed!

The order went smooth, thee 1st proof took way longer the expected. I asked at that time if the shadow on my sons neck could be removed they asked me to send the photo with a circle around the area of concern, which I did. I attempted to email them 3 times and then received the picture with the shadow still there. Maybe they will stand by there promise and send one without the shadow. Had they let me know I would have used a different photo

I placed an order for a metal name sign on 7/22/23 and I have not received the order nor have any dates on receiving it. I have received communication from customer service but no real time frame of when I will actually receive the item. It feels like they just keep dragging you along which I find to be terrible customer service and makes me question if they are even a legit company. Looking to get my money back at this point.

Never got back to me in regards to my order that was DELAYED. Never emailed me back to keep me up to when they were gong to ship or even let me know if they finished my order.

LOVE the photo! Except for the glitch in delivery, it’s wonderful! ….and they worked hard to get everything done! I will order again!

Customer service is rude and it makes me wonder if company is legit.