I am writing this review I ordered 2 St's of light over 2 weeks ago they were out fir delivery but they were sent back to the sender They advertise free delivery and it's using parcel force I pa... Voir plus
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Lisez les avis des autres
Easy order process, goods arrived way ahead of schedule, well packaged etc. Very good value, hassle free ordering. Good quality lights, installation easy for diy-er and already looking at or... Voir plus
L'entreprise a répondu
Apple Headphones arrived sooner than expected for standard delivery and we’re as described original Apple headphones that didn’t need Bluetooth. I had tried cheap versions but outgoing sound on call... Voir plus
L'entreprise a répondu
Dickens Direct have a great range of products at great prices. The quality of the products are excellent. The website is very user friendly and checkout was straight forward. I was really surprised... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With over 13 years of expertise, we proudly specialize in providing exceptional drop shipping services to numerous brands and companies, helping them expand their business horizons and conquer new markets across the globe. We understand the importance of staying ahead in a fast-paced and ever-evolving industry. That's why we curate an extensive collection of the latest gadgets and smart lights, sourced from renowned manufacturers and trusted suppliers. Whether you're a tech enthusiast seeking the latest trends or a business owner looking to enhance your product offerings, we have the perfect solution for you.
Coordonnées de contact
124 City Road, EC1V 2NX, London, Royaume-Uni
- +44 333 577 0049
- sales@dickensdirect.com
- dickensdirect.com
3,6
Moyen
138 avis
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good communications and fast delivery
Good communications and fast delivery
26 avril 2025
Avis spontané
Réponse : Dickens Direct
Dear Shamir,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
James
Customer Relations
Quick delivery
As described and arrived quickly as per delivery method chosen
23 avril 2025
Avis spontané
Réponse : Dickens Direct
Dear Amine,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
James
Customer Relations
I ordered a light that was advertised…
I ordered a light that was advertised as dimmable but after cutting my ceiling to make it fit I found it was not dimmable . I bought a special dimmable switch and it still did not work. I went on the website to ask why but unable to navigate to contact anyone. The only thing I could do was return it but at a cost. The light was cheap so I took a hit and put it in the garage and bought a more expensive one from a local store that worked
9 avril 2025
Avis spontané
Réponse : Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
James
Customer Care
Réponse : Dickens Direct
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Ordered 6 lights
Ordered 6 lights all come in a few days of order problems and nice little lights very satisfied
17 mars 2025
Avis spontané
Website easy for me to use.
I am not an internet expert but found ordering the product easy. I was kept informed about the delivery and my parcel arrived when expected
23 mars 2025
Avis spontané
Item was as described
Item was as described, good value and looks well when installed. Only issue I had was adjustment of the sensor sensitivity as the instructions were a little misleading. The cover flips down from the top like an eyelid. Instructions make it look like it rotates.
24 mars 2025
Avis spontané
Honest and straight forward.
28 février 2025
Avis spontané
First order
First order, super quick delivery (arrived next day) great quality product and great price too
25 février 2025
Avis spontané
Réponse : Dickens Direct
Dear Constantin,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
David
Customer Relations
Réponse : Dickens Direct
Dear Margot,
Thank you so much for your review
We hope to see you again with us.
Kind Regards,
David
Customer Relations
Great alarm
Bought a light alarm from Dickens direct as my mum wasn't sleeping too well and she loves it .thank you from mum and myself.
25 décembre 2024
Avis spontané
Réponse : Dickens Direct
Hi,
Thank you so much for your review
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Product was as discribed
12 décembre 2024
Avis spontané
Réponse : Dickens Direct
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Night light
Delivered on time and product exceeded my expectations. Ideal👍
3 janvier 2025
Avis spontané
Réponse : Dickens Direct
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Good service & items value for money
Good service & items value for money - would use again - thanks 👍
10 décembre 2024
Avis spontané
Réponse : Dickens Direct
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Very poor communication and customer service
Bought lights took the money but no communication at all. Didn’t know if the order had gone through so bought replacements then out of nowhere the lights arrived. Website states return form in parcel what a surprise it wasn’t after contacting them 5 times and each time promised to email returns I am still left with lights.
6 décembre 2024
Avis spontané
Réponse : Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Quality of the product was good
Quality of the product was good
Fast delivery service
Easy to order
4 décembre 2024
Avis spontané
Réponse : Dickens Direct
Hi,
Thank you so much for your review
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
SATISFIED
I was disappointed with the quality of the actual product, but this company delivered quickly and issued me a refund quickly, so I would say Dickens Direct is a trustworthy company.
29 novembre 2024
Avis spontané
Réponse : Dickens Direct
Dear Charlie,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Jhon
Customer Relations
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