Dinnerly AU Avis 1 330

Delivery was delivered on the curb of main road..
When complained, was pretty much told to get a new address... Looking for people with lack of commonsense, pick these guys!

When I started using Dinnerly it was great, convenient and good recipes. I have used a few meal kits and they were my favourite. In the past 6 months I have had nothing but trouble. Food missing, poor quality ingredients, poorly handled and damaged boxes so the food is spill everywhere and even not being delivered. I have made complaints to the company and they just send you a $5 credit but nothing is done. I have cancelled my subscription and will be looking elsewhere for something more reliable. Do not use this brand.

Easy recipes, flavours great, quantity good.

I tried Dinnerly but thought I would try another meal kit to compare so cancelled my subscription after recieving two meal kits. Once I cancelled though I couldn't retrieve the recipes for the last box I ordered unless I reactivated my account, so did this to retrieve my recipes then cancelled it again 2 days later, in the meantime another payment came out for a box I didn't want or ordered. I emailed help desk to get a refund for unwanted box and explained the difficulties I had retrieveing the recipes once account was cancelled which gave me no option but to reactivate my account briefly, but was told the 2nd cancellation was too late within the 6 days, so sorry but no refund. Really turned me off the way business was done and felt robbed and deceived by the "rules are rules" attitude of the person I dealt with even after explaining what happened and how this would put us behind financially. There was no good faith, or care for individual circumstances. So disappointing.

Nice choices especially for a vegetarian. Vegetables are fresh. Nice spices.

Terrible disappointed in the overall experience with Dinnerly. DO NOT RECOMMEND. Made an account and then deactivated it maybe 30 minutes later, thinking that would be the end of it. I was wrong. Dinnerly charged my account $26 for a box that I didn't order.
Anusha with customer service eventually cancelled the box but won't refund my money because I opened a dispute with PayPal over the fraudulent charges.
The box was cancelled so I'm not receiving the service. That means you refund the money Dinnerly!

sizes of ingredient items are getting smaller and smaller over the years I have been using Dinnerly, to the extent that I often now have to top up with ingredients I have had to buy from the supermarket or market. The portion sizes of fish are now so small it has become ridiculous and I am thinking of trying a different meal delivery service. Dinnerly - you need to lift your game.

I loved the meals and the easy recipes. Taking the thinking out of cooking is a big win! Everthing arrived fresh

Tasty meals. Easy to cook. Good variety

There are a lot of things that I like about Dinnerly compared to other meal kits I've tried. The price is good, the recipes are easy and always delicious (we've never not liked one), there are always loads of dishes to chose from and communication from Dinnerly is really good. Couple of things that I'm not so happy with. The freshness of the veggies is not the best. By the end of the week the broccoli and asian greens are looking worse for wear. Also I've experienced a lot of missing items or recipe cards recently. It's not that big of a deal but when you get home from work and just want to cook you sort of just want everything there and ready. For example tonight I realized that no green curry paste had been sent for the green curry- they sent tomato paste instead 🙈. I just improvised with some other sauces but it wasn't the same. That said, any missed ingredient or recipe card is always credited for my next purchase, so that aspect of customer service is excellent.
So a little more care with the packing of boxes wouldn't hurt....

Every week delivery is late! And not just by the time slots! It’s a whole day!

So frustrated at missing a day and then having to go to the supermarket to purchase another 2 meals as when the box does finally get delivered it’s too late for my children to have dinner

Dinnerlys response is to credit $5 and try to speak to delivery driver which I doubt has happened as this is week in week out!

If you want a timely dinner service box look elsewhere

Greens were not as fresh as I expected and garlic was soft.
For the cost of four meals for two, quality was not present.
Flavours were great though.

delicious easy meals, takes the thinking out of dinner.

Consistent quality and supply of everything necessary. I'd love it if you could just set it fortnightly, which seems like they're just unwilling to but it's alright.
Unprompted review my arse, every week I get a reminder to review!

Dinnerly has greatly changed over the few years I used them. They definitely increased variety of dishes.
However, they quality of products dropped quite a bit, often sending non-fresh greens, weathered veggies.
The volume of produce in recipes has drastically reduced - early days their meals for two always fed the crowd of four or split the dish in two meals intakes for two. These days they dish for two feeds me once - ALONE.
I gave them feedbacks on multiple occasions - be it inferior quality of ingredients, loss of ingredient or overall negative due to selection of supply. But nothing has improved.
Now, they even send shakshuka ingredients without key product of the dish - THE EGGS!!!
I would definitely not recommend Dinnerly anymore.

Love the choices
Only problem I have is ordering in advance as choices made by dinnerly don’t suit my eating plan

Last week (25 Aug) two of three meals spoiled meat in the fridge within 3 days (second time in a month, last time got sick and vet bill $300 for one piece given to my doggy).
No response for 1 week now.
Seeking refund for inedible meals but can’t even get any email response.
Haven’t cancelled yet since I am sure they will not refund me if I do.
Given they are uninterested considering going straight to consumer affairs…any suggestions? The general public needs protection against the poor quality and lack of interest in customer welfare!

The variety of food with regular favorites is good. Easy recipes on the whole. Delivered to door when the delivery company get it correct.

I joined out of curiosity and then cancelled minutes after realising I wasn't interested. I was still charged for a box of food. Then I was told even though I cancelled my subscription minutes after creating my account that I was still required to email them specifically according that I didn't want the box. Then they proceeded to show me where they hid it in their terms and conditions

The easy of it all, from selection your meals to the arrive at your door. The recipes are quick and easy to follow.
I also like that the calories are worked out for you.