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Lisez les avis des autres

Noté 3 sur 5 étoiles

I found the meals to be very delicious! They are way to make and some thing I would probably make again I've had a few issues recently: -receiving and open package of chicken, which was provide... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Dinners are well thought out and very good. Delivery is always prompt, portions are generous. I know prices are going up but sill seems a good value.

Noté 4 sur 5 étoiles

We really appreciate the affordability and flexibility in what we order. The meals are almost always good. I think we only have 2, "don't order that again" meals. We have even added a 5th meal to... Voir plus

Noté 1 sur 5 étoiles

I tried all the food subscription deals. I did two weeks of dinnerly and it was the smallest portions. They claim it's two, but it didn't even satisfy one serving. To make matters worse, I cancel... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de commande de repas en ligne
  2. Fournisseur de produits alimentaires

Écrit par l'entreprise

Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.


Coordonnées de contact

  • West 37th Street 336, 10018, New York, Etats-Unis

  • dinnerly.com

3,4

Moyen

TrustScore 3.5 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 2 sur 5 étoiles

Ups and Downs

I like that the recipes give me variety, sometimes I'm surprised by how much I like one. I feel like there is an overuse of peas, corn, broccoli, and that there often isn't a lot of transformation of those ingredients. Especially the recipes that just include a veg on the plate. Twice now I have received a partial ingredients for a dish, or expected to receive ingredients because I got the recipe but none of the ingredients. Almost every box I get the meat packages are leaking, which is a huge hassle. I don't feel like a $3 credit is enough for the errors. I like that I can order other components, other grocery items if I need. I do need MORE variety, still. I don't like that I'm being charged $11 for shipping every week.

29 décembre 2025
Avis spontané
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Réponse : Dinnerly

Hi Adrien, thank you for taking the time to share this detailed feedback. We’re sorry to hear about the repeated issues you’ve experienced, particularly the missing ingredients, leaking meat packaging, and the lack of variety; that’s certainly not the standard we aim to deliver. We also understand your frustration around the credits applied and the weekly shipping fee. If you haven’t already done so, we encourage you to report these issues directly to our support team so they can review your account and assist further. Your comments around ingredient variety and recipe balance have been noted and shared with the relevant teams. We appreciate you being candid about both the ups and the downs.

Noté 3 sur 5 étoiles

I like the meals…however they are very…

I like the meals…however they are very often missing ingredients. The variety is pretty good, although I would like to see more interesting meals. Too much broccoli as a vegetable! Please be your fulfillment better or eventually I’ll give up. Customer service is good

2 janvier 2026
Avis spontané
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Réponse : Dinnerly

Hi Robin, thanks for taking the time to rate our service and share your feedback. Rest assured that your comments have been shared with our production and culinary team to improve the service. If there's anything that we can help with, don't hesitate to reach out to our customer care team. Kind regards.

Noté 5 sur 5 étoiles

Convenient meals

I love the convenience and simplicity of this meal service. So many delicious and easy meals to choose from.
I am very happy with the quality of the the ingredients.
Thank you for making our dinners quick, easy, and enjoyable.

22 décembre 2025
Avis spontané
Noté 4 sur 5 étoiles

Give them a try

Good food and a very reasonable price. You may find that you need to add spices as most foods are palatable for a wide variety of tastes, so they're not highly seasoned. I've only a single cucumber delivered that had gone bad (frozen) and they credited me immediately. Overall a solid meal delivery choice.

12 décembre 2025
Avis spontané
Noté 2 sur 5 étoiles

The delivery Co is the worst

The delivery Co is the worst. But this last order was never sent to the delivery Co. Sometimes my order doesn't arrive until very late in the day. I cannot seem to be able to find a phone number to talk to any at Dinnerly. Very frustrating and I Am looking at other Companies

13 décembre 2025
Avis spontané
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Réponse : Dinnerly

Hi Kelly, thanks for sharing your feedback. We are sorry to learn that our delivery slots are not suitable to you. We do only normally have from 8 am to 9 pm, so the delivery can occur at any point during that time, which gets updated during the day, in the tracking page, and can change each week, depending on the routes made by the delivery partner. As for a phone number to reach out to us, it can be easily found on our website, or simply by clicking "customer service" at the bottom of your Dinnerly account, where you'll find the following number: "Give us a call: 888-267-2850". You can contact us Monday through to Friday.

Monday: 9 am - 6 pm
Tuesday: 9 am - 6 pm
Wednesday: 9 am - 6 pm
Thursday: 9 am - 6 pm
Friday: 9 am - 6 pm

All operating hours are displayed in EST. Also, feel free to email us at hi@dinnerly.com. Thanks in advance.

Noté 4 sur 5 étoiles

Recipes great

Recipes great. Veggies are a little beat up and shipping company is too rough on contents. I often have damaged items. This week the balsamic vinaigrette was broken open and all over everything. Several times the meat has been leaking which is worrisome. I’ve moved to every other week until shipping situation improves. Otherwise I’d give you a 5.

16 décembre 2025
Avis spontané
Noté 3 sur 5 étoiles

decent menu…but ingredient issues common

Longtime customer- overall decent menu choice for diversity of tastes. Ingredient quality is inconsistent and produce arrives damaged too often. Customer service is good snd app, etc is easy to use.

12 décembre 2025
Avis spontané
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Réponse : Dinnerly

Hi Jason, thank you for sharing your feedback and for being a longtime customer. We’re sorry to hear about your experience with ingredient quality and damaged produce; this certainly isn’t what we aim for. If you haven’t already, we’d encourage you to reach out to our support team so we can look into this and help further. Best!

Noté 5 sur 5 étoiles

The meals have been great and I love…

The meals have been great and I love the add-ons, nevermind that they give the option to fill your order just from the marketplace. Also when there has been an ingredient missing, credit has been easily provided. Delivery too late at night was an issue at the start, but has been rectified.

12 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Total rip off company. beware!!

After thinking about choosing one of these companies i went ahead and started a new account. After realizing that it was way to pricey i tried to cancel it 30 seconds after i started an order. They said it was too late to cancel. I would be forced to buy the box. Never again will i deal with such a dishonest company. Sending 6 meals total that came in the box. These meals will barely feed on person let alone two adults. The ingredients dont look terrible but theres just not enough of them.

1 décembre 2025
Avis spontané
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Réponse : Dinnerly

Hi Steven, thanks for your feedback. We apologize we couldn't cancel your order. As canceling the account doesn't result in canceling the first box, you would need to reach out to customer service before the billing date to make sure the delivery was not processed. Nonetheless, we apologize we couldn't acommodate your request. Kind regards.

Noté 3 sur 5 étoiles

Mostly Positive with a Few Mishaps

The planned meals, when the correct ingredients arrive intact, are mostly delicious. However, we have recently had multiple deliveries that were missing key ingredients or did not deliver the recipes that we selected. This has caused us to improvise or use the included ingredients in a creative way that was not planned. We also had one delivery where the included ingredients had completely spoiled.

11 décembre 2025
Avis spontané
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Réponse : Dinnerly

Hi Nicholas, thanks for your feedback and we're so sorry that you had missing items and spoiled ingredients on your recent boxes. Please feel free to email us at hi@dinnerly.com letting us know the issues you encountered so we can make this right for you. All the best!

Noté 3 sur 5 étoiles

The last few deliveries were missing…

The last few deliveries were missing items or had additional items and the package was not delivered to the front door.

19 novembre 2025
Avis spontané
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Réponse : Dinnerly

Hi Carrie, thank you for your review! We’re sorry to hear your recent deliveries were missing items and not left at your front door — this isn’t the experience we want our customers to have. Please reach out to our support team if you haven’t already, so we can report this and assist further. Best!

Noté 1 sur 5 étoiles

Continuous lies about cancellation…

Continuous lies about cancellation requirements. They continue to charge after account deletion. Menu ingredients do not include a full list which may be a problem for people with allergies.

8 décembre 2025
Avis spontané
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Réponse : Dinnerly

Hi D, thanks for your feedback. We're sorry for the experience that you've had. Please reach out to our customer care team so that they can assist you with your charge, as we do not bill after an account has been cancelled. For future reference, you can always review the full list of ingredients in our ingredient hub on the website. We look forward to hearing from you. Kind regards.

Noté 3 sur 5 étoiles

Average

My experience was average. Some of the food was good, some not so much, and it was cold besides. If you're looking for a budget-friendly meal, you won't make a mistake here, but don't expect a high standard.

24 novembre 2025
Avis spontané
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Réponse : Dinnerly

Hi Noah, thanks for your feedback. We're sorry to hear some of the meals did not meet your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. All the best!

Noté 1 sur 5 étoiles

customer service is the worst I have…

customer service is the worst I have ever experienced,I tried to cancel my subscription because meals were repetitive and and not that good,after 6 attempts to cancel,they kept billing my debit card ,I finally ended up changing my debit card .

4 décembre 2025
Avis spontané
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Réponse : Dinnerly

Hi, thanks for your feedback. We're sorry to hear you had issues cancelling the account. However, please keep in mind that your account is not charged if it is truly canceled. If you need help canceling it, please reach out to our customer care team. All the best!

Noté 3 sur 5 étoiles

My experience with Dinnerly was decent…

My experience with Dinnerly was decent but had some ups and downs. The meals were simple and budget friendly, but a few recipes felt a bit bland or repetitive. Overall, it's okay for easy, quick dinners, but not exceptional.

2 décembre 2025
Avis spontané
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Réponse : Dinnerly

Hi James, thanks for sharing your feedback! We've forwarded your comments to our culinary team for further consideration. Please don't hesitate to let us know if you need any assistance. All the best!

Noté 1 sur 5 étoiles

Mixture of rotten and fresh food

Mixture of rotten and fresh food, bad company this really p me off, wasting my time

2 décembre 2025
Avis spontané
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Réponse : Dinnerly

Hi Peter, thank you for the feedback! We’re very sorry to hear about your experience with your recent Dinnerly order. This is certainly not the standard we aim to provide. Please reach out to our support team so we can investigate this further and assist you directly. Best!

Noté 2 sur 5 étoiles

Terrible customer service

The food is fine - the recipes are mostly good, at least from what I could experience in the first two weeks. The main problem is customer service. I am very unhappy with how my delivery problem was handled. Speaking to someone on the phone is very difficult. The first time I complained, I received an apology and not much more explanation. The problem happened again in the second week. This time, the person I chatted with seemed more interested in debating the information I shared than in solving the problem (the problem was that the box was not being delivered to my door on the second floor of an apartment, even though I had shared the gate code). If they had solved the problem, I would have been fine - I don't care about what happened in the first two weeks, just want to make sure that it won't happen again. The experience was bad enough that I lost trust.

2 décembre 2025
Avis spontané
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Réponse : Dinnerly

Hi Dr. Chris! Thanks for your feedback. We're sorry to learn that you had a poor experience with your deliveries and with the service. Our apologies for any inconvenience caused. Don't hesitate to contact our team if additional assistance is needed. All the best!

Noté 4 sur 5 étoiles

Good Food, lackluster customer service

I’m impressed with the quality of food and the recipe. There is a nice variety of flavor profiles. The directions are clear and easy to follow. I’ve had a few issues with their delivery service. There are times when inquiries to customer service go unanswered.

8 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Love the whole experience

Love the options, the food has all been delicious, and the delivery gets there on my schedule, which I appreciate. I have a changing work and social schedule, which means I don't always have time or opportunity to cook. So I really appreciate the easy way it is set up to pause and restart the plan. It's been so nice not to stress about that.

24 novembre 2025
Avis spontané

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