Dior Avis 

Name brands are now made in China. If you don't believe me, look it up. Name brands charge 1000 x more just because of their name. But they pay practically nothing for their products. No wonder why people buy knock offs, or are they really knock offs? Easy... China makes their products, so they have name brand ready made material ready to produce more... Dior will get the product at cost (for materials) and sell it for 1000 x more.... But China will sell it at cost (for materials) at cost. Does this mean is knock off??? Not so much! Name brand websites are known to have very bad customer service and no returns. WHAAAT???

Purchased £560 Dway slides, wore them 3 times on holiday and the wooden sole chipped/scuffed leaving a chipped away piece of wood that has also affected the leather above it. Contacted Dior and they have said they’re unable to repair them as the damage is due to ‘daily wear and tear’. The care card advises you not to wear them for 2 consecutive days, so I didn’t - can’t see how it can be daily wear and tear only wearing them every other day 3 times? Disgusting service, the shoes are obviously poorly made and the customer service poorly managed. A repair or replacement should be issued

Bought a ring as a gift, within minutes of wearing it her finger went green. Looked like a cheap ring you’d get from a flee market. Has taken over 6 weeks to request the return forms for a refund, at least 10 days goes by with each customer service interaction. Absolutely awful company. Will never buy from again.

DO NOT PURCHASE FROM DIOR!
They are a joke, unable to return an item for refund as UPS keep sending it back to me as DIORS paperwork is not sufficent. BEWARE, you will be stuck with goods.

Phoned to enquire about a £2500 saddle bag. Was advised there was no availability in Manchester, but I could visit their store in London. What happened to ‘We will get one into our Manchester store for you to view / purchase’. May be a premium brand, but Dior do not offer a premium service.

Be careful ordering from @Dior online…I ordered a bag that arrived to me in used condition. I presume it was a previous return. I sent it back. @Dior refused my return stating that the bag had been used 🙈…. Now I’m left with the bag and no refund…
@Dior ripped me off!

Amazing company, love their products!

You would expect with the price band that Dior is in they who have excellent customer service standards. Unfortunately this isn't the case. They have to be the worst company I have dealt with.
Their website states next day delivery, this is not the case as on 2 occasions where i have ordered early morning and no products the next working day. My latest order is yet to arrive, even though DPD claim to have left it outside my house. They took a picture of my CLOSED door with a box on the floor. When I went to said door 4hrs later there was no parcel there. I am now out of pocket and have spent numerous hours trying to contact someone in Dior. SHOCKING

I've been buying Higher eau de toillete for about 15 years, but the last time I bought it the scent had completely changed and was much weaker. After a couple of back and forth emails with them, they agreed to refund me and sent a dodgy photocopied form over, but when I pointed out I had three, not one, to refund and there was no confirmation on how I'd receive the money, they've gone completely silent on me.

6 emails and more than an hour on hold on the phone, and still nothing, so they really don't care about their customers. Even those who've been spent thousands of pounds with them over the years.

Absolutely awful experience.
Ordered a Lady Dior Handbag online directly from Dior. It came “used” by someone else and another person’s initial on it. Called Dior straight away and was assured they will send new one as soon as I return this bag.
Package send back the same day.
It took long weeks, of constant calls.
Every time we called, someone else said they are dealing with it and it can take a long time as head office has to authorise it. When the new bag was finally sent by them by Standard delivery, it got lost by UPS!!!
Despite ups admitting they lost the parcel, Dior would not refund the money or send another bag. It look again long weeks for them to deal with it!
And yes as someone says in previous reviews, they block your number if you call and complain. Simply block, you can’t get through from your phone!
It took months to finally recover my money!
Disgusting company! Completely not trained staff, lack of customer service and basic procedures!

I don’t know what to do guys, I ordered Dior Amber nuit perfume, from Dior and they said it has been delivered. I didn’t get any confirmation for delivery! On the expected date of delivery, I waited all day! I called customer service to know if they will deliver that day! She said she can’t provide me with this information’ who deliver a perfume of 315 pounds without delivery confirmation message or call’ they said they will lunch an investigation, but no mail or message to show an investigation is been logged, they can’t provide me with a time frame of investigation! Please can I sue for emotional distress!! Because I am worried and Stressed over it! The customer care is non existent! Please help me! I am at a low point in life and I thought the perfume was going to cheer me up! It is more stress and sadness for me!!

Absolutely Awful- I ordered Le petit theatre 29 th January, it arrived completely damaged- I sent back to get a replacement… the replacement was more damaged than the original. I have now been waiting weeks to have my money refunded. All emails have been ignored. I will go back to CHANEL. Customer service is non existent really poor, think before you buy at Dior.

If I could give 0 stars I would absolute disgrace of a company my parcel went missing and this so called company would rather believe a DPD driver over a loyal customer never buy of this company again.

We had bought a Dior ring in Paris for my daughters 18th and the diamond fell out after a couple of weeks. It was under warranty so took it back to Dior in Manchester. We got a confirmation receipt Abd were told it would be a couple of weeks when done would call us back. No call and despite trying to call the store for over 3 weeks - we live 2 hours away from Manchester- no picked up or returned the calls after leaving messages with Selfridges. In the end we ended having to speak to Dior in Paris who could not help us and promised someone from Manchester would call us - Guess what no one calked back. Again we chased Paris who then finally offered us our money back since no stock abd didn’t know how long it would take to repair the ring. We check stock and their London store had stock and told Paris this. In the end it took over 3 months to resolve despite numerous calls to customer service and for our trouble received a poxy candle.

We have never had so terrible customer service especially from a reputable company and be aware their follow up is so bad. Gucci are far superior.

Had the most amazing service from the Covent garden branch, would highly recommend Jenifer.

Ordered forever matte foundation and two nail polish. Arrived in beautifully wrapped box with plenty of packaging . Two samples selected and all items were as ordered. I selected gift box and samples at check out procedure. Arrived free next day by DPD who advised me of hour my time slot .

I was promised on Thursday that manager…
I was promised on Thursday that manager will contact me by Monday, of course it didn't happen. Yesterday I was promised that manager will call me back by the end of the day, SHE/HE DIDN'T! THIS COMPANY IS DISGUSTING! THE WORST CUSTOMER SERVICE. THEY ARE JUST PLAYING WITH YOU.

Very pleased with my experience at Dior online. Ordered a few things but sent most of it back. Not due to the quality but just because I had something very similar to it to justify keeping it.
The return process is very easy. You get a prepaid dpd label included so it’s at no cost to you if you send anything back.
Within a week I got an email saying that my refund had been processed.
I also love the fact that you can get them to notify you when items are back in stock!!
I would use Dior online again!!

Such awful after sales service. Still waiting on a replacement mascara for almost three months. Will I ever deal with Dior again…..NEVER. Wouldn’t mind but expensive and treat customers atrocious. Probably will now never receive it now if they read this. If l ever do receive will remove this review. Disgusted Audrey Smith

3 months on, Dior still claim I received a package! UPS, the courier has raised an investigation and my bank contacted Dior no response apart from tracker saying left at residence no signiture proof!
They know exactly what to do and won’t do even look into this! Daylight robbery! My last result to go back to the police! They have better things to do then this Dior! Take accountability as I have not received a delivery! I have cctv footage and a police report September 2021! I am waiting for my refund! I will take it further and will be putting my bad experience out there so people will think twice before they order from you and lose out on their money! Terrible service terrible treatment of customer! Shame on you!