Dior Avis 

Hi All,

I’d love to leave a positive review as the gifts arrived beautifully wrapped and looked great.
However this is in reference to customer service around these orders.

I originally tried to order a perfume gift set, after placing the order and paying for the Saturday Next Day delivery, I received a confirmation email but there was no payment on my card for days - I emailed Dior to request an update and to make sure everything was ok (and their wasn’t an issue with my card) - I received no response.

Eventually, fearing the order wouldn’t arrive and having had no expense on my card I purchased another a single perfume from Dior’s website (the previous perfume gift set couldn’t be selected for some reason - I assumed this had perhaps sold out and that was why I did not have an expense on my card as the order was maybe cancelled and Dior just hadn’t said) in hopes that this would arrive by Christmas.

Inexplicably 2 days later I was contacted and told both products would ship (note, the original gift set that I paid Saturday next day delivery would have taken over a week to arrive for £8 is ridiculous).

Once the second item arrived I quickly checked whether the personalisations I had requested had been done (as I noted from the website, Dior do not return personalised products) - they had not and thus I followed the steps to return said item.

Again inexplicably, I come back from holiday to find a random box on my doorstep. It was the second perfume which I had sent back. No note, or information as to why Dior have not accepted the return.

Dior did eventually reply to my original email, 7 business days later. Their contact number is continually busy, and emails continue to be at least 2-3 business days to return. It’s now the 23rd December and thus I am 20 days after my initial purchase and 13 after my second.
I’m now out of pocket for 2 x perfumes + a Saturday shipment (that took over a week to arrive).

Whilst I understand it’s Christmas (having worked in retail) - these are luxury items which I expect a good and high level of customer service - which has been severely lacking. It would be greatly appreciate if Dior could look into why my second order was randomly returned with zero explanation and if they could provide steps on how to return this and how to get my refund.

where do i begin…. treated myself to a high end foundation to find they claim it has been delivered when it hasn’t! customer service is disgraceful. they don’t answer the phone let alone give me any answers and now i am £50 down with no foundation!! will never EVER buy from them again. High end customer service is expected from a high end brand and you should think twice before ordering from dior.

Absolutely infuriated with the lack of customer service. You'd think for a well known high end brand they would be great at what they do, but evidently not. My order was delivered and 2 complimentary items were missing. The whole reason I ordered direct was for the complimentary items. With 0 evidence the items were even sent they've called me a liar and won't resend the items. I will be contacting trading standards because they have broken their contract.

@Dior astonishingly disappointed, angry and frustrated when you receive an empty package from @Dior & guess what? they call U a LIAR and don't believe you.

No investigation completed with their courier @DPDgroup_news who did not even weigh the parcel,

First time ordering direct and highly delighted came wrapped up and boxed am so pleased will be wonderful gift for daughter in law will be using again arrived so quickly and delivery driver was happy chappie perfect

Dior.uk provide terrible and unreliable service which is inappropriate with the fame of Dior. Their customer advisor Anastasia is unprofessional and useless. They loosing customers not because of there products, which are brilliant, but their attention to the customers is zero. Never again dior!

I've been waiting for my refund for over 3 months. They don't have any answers. When I call customer services they say don't call us we will call you and hang up the phone. Stay away from their website. I'll be telling everyone about my experience. Going to trading standards and the press next.

I had an issue with my order and phoned them up. Ljubi sorted this out for me straight away- they were very kind and attentive. Fantastic service and I would recommend using the direct dior site again!

Super fast delivery, beautifully presented with style. Received premium samples and the lipsticks I ordered were beyond belief. Perfect. Thank you