I found it very difficult trying to use the Scan & Print Post Office system to generate a label even screen shot a photo to my daughter who did not understand it either Very relieved to get a messag... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The item I ordered was sadly not suitable (nothing to do with quality or fit, I just didn't like it on me) however, I had some issues with the return process. Samantha in Customer Care was quick to re... Voir plus
L'entreprise a répondu
I recently ordered from Double Second London and I’m honestly so impressed. The fabric feels really premium and comfortable, and the designs are just beautiful, especially their floral dresses, which... Voir plus
L'entreprise a répondu
I had a problem with returns mainly due to Debenhams not having a great system. I reached out to Double Second and Samantha was incredibly helpful and replied within the hour (despite it being out of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs. Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment. Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.
Coordonnées de contact
Unit 4-5 Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Royaume-Uni
- customercare@doublesecond.com
- doublesecond.com
4,3
Excellent
89 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy guidance given
I had been giving a bit or miss information from the Debenhams team in relation to the return and Samantha helped me right away with clear communication and clear corrections
27 avril 2026
Avis spontané
I found it very difficult trying to use…
I found it very difficult trying to use the Scan & Print Post Office system to generate a label even screen shot a photo to my daughter who did not understand it either
Very relieved to get a message from Customer Care who quickly and calmly took over and will put a label & Q R in my box. I excellent service at last
25 avril 2026
Avis spontané
Réponse de Double Second
Thank you very much for sharing your experience with us. We’re so pleased that our Customer Care team was able to step in quickly and resolve things for you. Your kind words about their calm and efficient support mean a lot to us. We truly appreciate your patience and feedback!
Problem with return swiftly handled
The item I ordered was sadly not suitable (nothing to do with quality or fit, I just didn't like it on me) however, I had some issues with the return process. Samantha in Customer Care was quick to reply and sent me a returns label to send the item back. 10 out of 10 for speed and efficiency.
16 avril 2026
Avis spontané
Réponse de Double Second
Thank you so much for your kind feedback! We're sorry to hear the item wasn’t quite right for you, but we truly appreciate you giving us a try. It’s wonderful to hear that Samantha was able to assist you quickly and make the return process smooth and efficient. We’ll be sure to pass along your kind words to her - she’ll be delighted to hear them. Thank you again for your support!
I had a problem with returns mainly due…
I had a problem with returns mainly due to Debenhams not having a great system. I reached out to Double Second and Samantha was incredibly helpful and replied within the hour (despite it being out of business hours) with useful information instead of fobbing me off.
15 avril 2026
Avis spontané
Réponse de Double Second
Hi there,
Thank you so much for your kind words! We’re really glad Samantha was able to step in and support you quickly. We always aim to provide clear and helpful assistance, so it’s great to hear that came across.
We’ll be sure to pass your feedback on to Samantha – she’ll be delighted to hear it!
Thanks again for taking the time to share your experience.
Best wishes,
Double Second Team
Customer care- Samantha ⭐️
Great customer service by customer care. A lady called Samantha from start to finish was more than helpful and went above and beyond to help in every way she could ! Thank you ! 🤩
4 avril 2026
Avis spontané
Réponse de Double Second
Hi,
Thank you for your wonderful feedback! We’re thrilled to hear that Samantha provided such great support throughout your experience. Going above and beyond for our customers is exactly what we strive for, so it’s fantastic to know she made such a positive impact.
We’ll make sure your kind words are shared with her.
Thanks again for your support! 🤩
Best wishes,
Double Second Team
Samantha went above and beyond to help…
Samantha went above and beyond to help me sort a problem I was having creating a returns label, even stayed behind at work to solve the issue. Fantastic customer service.
2 avril 2026
Avis spontané
Réponse de Double Second
Thank you so much for taking time to leave a review, we're always happy to go that extra mile when needed :)
Amazing!!
Samantha was so helpful and worked really hard to solve my problem. She replied so quickly even though it was late in the evening! 😊😊
1 avril 2026
Avis spontané
Réponse de Double Second
Thank you Elizabeth for taking your time to leave a review, we're here to help - especially if it means we need one more excuse for an extra coffee!
Quick response to query and helpful…
Quick response to query and helpful advice from Fadheela, thank you!
31 mars 2026
Avis spontané
Réponse de Double Second
Thank you so much for your kind words! We’re delighted to hear that Fadheela was able to assist you quickly and provide helpful advice. We’ll be sure to pass this on to her 😊
Easy to use website.great selection of…
Easy to use website.great selection of clothes.
Sadly,the dress was too small so I used the return process.
This was also easy to use and no need to print a label.
Once the item was received back with Double Second, my return was dealt with speedily and efficiently.
I contacted customer services to ensure the return was being processed, and my enquiry was dealt with by Samantha. She responded quickly to my email and got it a sorted. Thank you Samantha.
23 mars 2026
Avis spontané
Réponse de Double Second
Thank you for taking the time to share your experience! We’re so pleased to hear you found both our website and returns process easy to use. It’s great to know Samantha was able to support you and ensure everything was resolved quickly. We really appreciate your feedback and hope to welcome you back again soon!
Great quality dresses
Great quality dresses. They are my go to for occasion dresses and i always get so mamy nice compliments. True to size. Quick delivery
23 mars 2026
Avis spontané
Réponse de Double Second
Thank you for such a lovely review! We’re thrilled to hear our dresses are your go-to for special occasions and that you receive so many compliments — that’s exactly what we love to hear! 😊
Best floral dresses
I recently ordered from Double Second London and I’m honestly so impressed. The fabric feels really premium and comfortable, and the designs are just beautiful, especially their floral dresses, which are so flattering and perfect for this season. Delivery was super quick too. Definitely a brand I’ll be ordering from again!
5 mars 2026
Avis spontané
Réponse de Double Second
Thank you so much for your kind words! We’re delighted that you love the quality, comfort, and designs — especially our floral dresses 🌸 We’re also glad your order arrived quickly. We can’t wait to have you shop with us again!
Good customer service
Ordered via Wallis, who were really bad dealing with a return problem (no customer service replies at all). Had to contact Double Second direct . They sorted the problem and were quick to help. I will order directly from Double Second next time!
21 mars 2026
Avis spontané
Réponse de Double Second
Thank you for sharing your experience! We’re really pleased we were able to step in and resolve the issue for you quickly. It means a lot that you’d choose to order directly with us next time - we truly appreciate your support!
I tried to set up a return from the…
I tried to set up a return from the double second website. I couldn’t complete it as the address kept appearing wrong. I emailed double second and quickly received an answer from Samantha who was very helpful and speedily resolved my problem. I was amazed at how quickly my problem was resolved. Usually it takes several days to get a reply. Thank you Samantha.
20 mars 2026
Avis spontané
Réponse de Double Second
Thank you for your lovely feedback! We’re so glad Samantha was able to quickly resolve the issue for you - we know how important fast support is. We’ll be sure to pass on your kind words to her 😊
Quick response
Quick response
Samantha was really helpful resolving the issue I had
14 mars 2026
Avis spontané
Réponse de Double Second
Thank you for your review! We’re so pleased to hear Samantha was able to help resolve your issue. We’ll make sure she sees your kind feedback!
Excellent service from Samantha sorting…
Excellent service from Samantha sorting my order
14 mars 2026
Avis spontané
Réponse de Double Second
Thank you for your kind words! We’re delighted to hear you received excellent service from Samantha - we’ll be sure to pass this on to her 😊
Samantha…above and beyond!
Samantha has been so helpful with my return, above and beyond very much appreciated.
14 mars 2026
Avis spontané
Réponse de Double Second
Thank you for your feedback! We’re really glad Samantha was able to assist you and resolve the issue so quickly. We appreciate you taking the time to share your experience!
Had an issue with my order
Had an issue with my order, but when I contacted them, Samantha was really helpful and sorted the issue straight away for me. She was very helpful, thankyou!
14 mars 2026
Avis spontané
Réponse de Double Second
Thank you so much for your continued support! We’re thrilled to hear both experiences have been perfect and that Samantha was able to help with your exchange quickly. We look forward to your next order 😊
Réponse de Double Second
Hi AK! Thank you for your review and it's great to hear that you had a great experience from shopping with us! :) DS team x
Good quality and arrived on time
I’m really pleased with my recent order from this brand. The fabric quality is solid and feels like it will hold up well over time, which I appreciate. The sizing was accurate, and the items look just as they did online. Shipping was also efficient, arriving within the expected timeframe without any issues.
5 février 2026
Avis spontané
Réponse de Double Second
HI T-Shay! Thank you for your review and it's great to hear that you had a great experience from shopping with us! :) DS team x
Réponse de Double Second
Dear Richard,
We are sorry to see a 1 star review from you.
We couldn't find any record of your order, so could you please reach out to our customer care team with your order number so that we can assist in resolving your issue?
We look forward to hearing from you.
Thanks
DS Customer Care team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.