I found it very difficult trying to use the Scan & Print Post Office system to generate a label even screen shot a photo to my daughter who did not understand it either Very relieved to get a messag... Voir plus
L'entreprise a répondu
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The item I ordered was sadly not suitable (nothing to do with quality or fit, I just didn't like it on me) however, I had some issues with the return process. Samantha in Customer Care was quick to re... Voir plus
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I recently ordered from Double Second London and I’m honestly so impressed. The fabric feels really premium and comfortable, and the designs are just beautiful, especially their floral dresses, which... Voir plus
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I had a problem with returns mainly due to Debenhams not having a great system. I reached out to Double Second and Samantha was incredibly helpful and replied within the hour (despite it being out of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs. Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment. Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.
Coordonnées de contact
Unit 4-5 Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Royaume-Uni
- customercare@doublesecond.com
- doublesecond.com
4,3
Excellent
89 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant customer service
Brilliant customer service from this company. Ordered some culottes which unfortunately were out of stock in my size. I was contacted personally by Gabriella who offered an alternative size to try or a short wait until my size arrived. She was super helpful and kept me up to date with when they would be dispatched. Turned out to be a very short wait and I'm really pleased with the quality and look of them. Amazing to receive such care and attention from an online retailer.
22 mai 2023
Avis spontané
Bought a couple of jumpers for when it…
Bought a couple of jumpers for when it gets cold, good price, arrived promptly and is really good quality. Definitely would buy again!
17 octobre 2022
Avis spontané
Very Disappointed
Bought pleated dress for upcoming wedding. The side pleats are flat and the adjoining pleats are not sitting straight. Hung up for the pleats to “drop” into place, no luck, as it was now over 2 weeks and past return date I decided maybe my dry cleaner could “steam” into place , she advised me the pleat was wrong therefore couldn’t be correctly placed. I returned via SilkFred who advised me once they had received the dress I would get a full refund. Two days later DoubleSecond advised me the dress wasn’t faulty and have now returned it to me. With the back and side pleats terribly made I wouldn’t wear the dress as it is noticeable. Very disappointed.
3 août 2022
Avis spontané
Questionable practices
I bought 1 dress in 2 different sizes, for a dinner dance, and thought I would try this manufacturer. When I got the dresses, by Royal Mail, I hung the dresses up and allowed them to hang for a couple of hours, before trying them on.
When I tried it on the bigger size, it fitted me better, in the front. NOT IN THE BACK. The stitching of the dress looked incorrect, and inappropriately placed.
Not what I was wanting for a dinner dance.
I informed the company, as well as the outlet I had ordered the dress from, and the response I got was hang it up or steam it. Therefore, I had decided to return the dresses, and wear another dress I had.
However 2 weeks later, I came home from work, to find another package from Double Second. It was the smaller dress, which had a stain on it, that I apparently made. Which I know I did not.
I decided to see what my options are, with an unbiased company, and they have tried to help me. I have emailed the outlet again to let them know I will be returning the dress. Which I did not stain, as I only wear makeup, and fake tan on special occasions, and the stain is near the inappropriate stitching, and is only on the outer layer of the dress.
But it is extremely worrying that this is the first review on TrustPilot about Double Second. I will update when I hear more.
2 mai 2022
Avis spontané
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