The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Voir plus
L'entreprise a répondu
Ordered & expected a couple days for delivery but it came next morning 👍 Price was brilliant as it came with batteries & charger Overall really pleased with everything
L'entreprise a répondu
Ordering from the website is easy , collection is easy , staff are really helpful and always professional. When you go to the store / warehouse to collect it is always clean and tidy . This all makes... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Royaume-Uni
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,7
Excellent
535 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All good thanks.
27 février 2026
Réponse : DTW Tools & Machinery Ltd
Hi Clive,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Réponse : DTW Tools & Machinery Ltd
Hi Bob,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Réponse : DTW Tools & Machinery Ltd
Hi Stephen,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Réponse : DTW Tools & Machinery Ltd
Hi Jonathan,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Easy to order using the…
Easy to order using the website,received emails from dtw regarding my order being received and when dispatched and it duly arrived a couple of days later.The price was competitive also.
3 mars 2026
Réponse : DTW Tools & Machinery Ltd
Hi Jeremy,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Great price and delivered as specified
9 mars 2026
Réponse : DTW Tools & Machinery Ltd
Hello,
Thank you very much for the kind review. We're pleased to hear you were happy with the price and service provided.
We look forward to serving you again in the future.
Kind Regards,
Dan
Fantasic compay
Fantasic compay, needed some Stihl oil and parts and they were brilliant. All sorted and arrived next day. Highly Recommended!
11 mars 2026
Avis spontané
Réponse : DTW Tools & Machinery Ltd
Hello Oliver,
Thank you very much for the kind review. We're pleased to hear you were happy with the service provided and we appreciate the recommendation!
Looking forward to serving you again in the future.
Kind Regards,
Dan
Réponse : DTW Tools & Machinery Ltd
Hello Frank,
Thank you very much for the kind review. We're pleased to hear you were happy with the service and we look forward to serving you again in the future.
Kind Regards,
Dan
Quick delivery
Quick delivery, good product.Cut through bricks like a hot knife through butter.Thanks.
9 mars 2026
Réponse : DTW Tools & Machinery Ltd
Hello,
Thank you very much for the kind review. We're pleased to hear you were happy with the quality of the product and the service provided.
We look forward to serving you again in the future.
Kind Regards,
Dan.
Easy site to navigate
Easy site to navigate - the mower arrived promptly. Would definitely use again.
2 mars 2026
Réponse : DTW Tools & Machinery Ltd
Hi Ann,
Thank you very much for the kind review. We're pleased to hear you were happy with the service provided and we appreciate the feedback on our website too!
Looking forward to serving you again in the future.
Kind Regards,
Dan.
Brilliant brand new product packaged…
Brilliant brand new product packaged well and very fast delivery service.
5 mars 2026
Réponse : DTW Tools & Machinery Ltd
Hi Darryl,
Thank you very much for the kind review. We're pleased to hear you were happy with the service provided and we look forward to serving you again in the future.
Kind Regards,
Dan.
Excellent service excellent value
26 août 2025
Réponse : DTW Tools & Machinery Ltd
Hi Susa,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Amazing service and updates .
Amazing service and updates .
Ordered STIHL motormix on Wednesday afternoon and arrived 10.20 the following day on a standard delivery 🚚.
Price of the STIHL motormix was also very competitive.
10/10 fully recommend and will be using again.
12 mars 2026
Avis spontané
Réponse : DTW Tools & Machinery Ltd
Hi Alexander,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Réponse : DTW Tools & Machinery Ltd
Hi Kamiar,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Best price I could find for Stihl item…
Best price I could find for Stihl item I ordered. Delivery was really fast. Kept abreast of delivery timing at all points.
9 février 2026
Réponse : DTW Tools & Machinery Ltd
Hi,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Réponse : DTW Tools & Machinery Ltd
Hello John,
Thank you for taking the time to leave us a review, however I am sorry that your experience wasn't a great one.
I would really appreciate the opportunity to look into this one further for you, so if you could, please give us a call on 01257 422 200 or email website@dtwtools.co.uk and we'll ensure this is escalated for you.
Kind Regards,
Dan.
Réponse : DTW Tools & Machinery Ltd
Hi Customer,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Réponse : DTW Tools & Machinery Ltd
Hi James,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Excellent communication and service…
Excellent communication and service with easy on line ordering making the whole process a breeze.
would recommend anyone looking for garden equipment to use DTW.
6 février 2026
Réponse : DTW Tools & Machinery Ltd
Hi Paul,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Réponse : DTW Tools & Machinery Ltd
Hi Anon,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
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