E Bikesdirect Avis 462

I've ordered a bike and some accesories. Since then I've had multiple issues:
- One of the accesories was suddenly out of stock, they've asked me to chose another thing, and that replacement will be delivered in 3 weeks!
- They sent the wrong bike. Picked it up the next day and still don't have the correct bike
- They use a company that doesn't provide any tracking, doesn't have a working email address, and doesn't pick up the phone. I've been unable to leave my house for the last three days because every day they told me it was coming, and that turned out to not be true

Really great customer service experience with buying an ebike. Darren from the Customer Support team was fantastic at explaining everything, and making the process seemless.

Delivery company made a mess of my new bike but eBikes were brilliant in response. Immediately arranged to personally deliver another and it arrived safe, sound and gorgeous.

I’ve always been happy that I bought by ebike from Ebikes Direct. I’ve had it for a few years now and it’s been great. I have mobility issues and using an E bike has opened up the world to me. I can go out cycling for hours without ending up in pain or exhausted.

I bought replacement battery last week that arrived promptly. Whenever I have called, they are always very friendly and helpful. When it comes time to replace my bike I won’t hesitate to buy from this company again.

Im having tremendous problems getting a paid invoice, here is a email I sent.
Edit, I have deleted this bad review as I have since had conversation with Customer services and the matter was resolved to my satisfaction, Thnak you.

Spent £3000 on a trike in January and we’re now in July and issues I raised with them on the day of delivery have still not been dealt with.

From the trike being delivered late as the courier couldn’t figure out how to get it off the tail lift (it was outside my house and they took it away again and I had to wait several more day to get it), e-bikes offered some complimentary items e.g. a free lock or helmet as an apology and I was really grateful but then this was never sent.

The battery is still behaving erratically and the trike arrived with a broken bell and canopy.

Despite repeated phone calls and complaints, each time I’ve called they have ASSURED me that the issues will now be sorted out, then it goes silent again. I don’t have time to constantly chase this in working hours and it’s getting really frustrating and stressful.

I shouldn’t have to spend extra money to buy replacement items for such an expensive trike when they arrived broken. I have now had to spend £500 on a new battery from the Copenhagen based supplier which works properly (making it even clearer to me that there is something wrong with the pre-supplied one. Really disappointed with how this has been dealt with.

I was looking at ordering a bike via cyclescheme and spent a bit of time reading up on bikes and suppliers before I decided to go with e-bike direct. Decided to go for an electric Wisper 806 and chose e-bikes direct to get it from. The company has a decent rating on here so I felt confident I will be in good hands..fast forward to July and I have reached a point where I just have no words to describe how bad of an experience I have had.

The bike came scratched pretty badly (got touch up paint sent to me to cover up the scratches). From the get go I had concerns about my brakes but was told by Arran (who seemed competent enough) that they set up breaks tightly to begin with, to ensure better braking over time (I had no reason not to believe that). Two weeks in the brakes did not loosen off but instead, my front wheel would DISPLACE to one side when braking. That’s when I decided the bike is getting sent back, because I did not feel safe riding it. E-bikes we’re to arrange a pick up on an agreed day (it did not happen). When I queried it, I was advised that they had a wrong mobile number so the courier couldn’t reach me (I don’t know where the wrong number came from), but the bike sat boxed up and ready to go for a further few days (weekend + my work schedule). Finally it was picked up, and e-bikes direct were to assess and repair the bike (I have mentioned it a few times I don’t feel confident with that particular bike and would prefer and exchange). Bike got picked up on 16/06 and had an email from the company on 27/06 saying it’s been repaired, and the colleague who emailed me SUGGESTED HIMSELF that he goes over everything that’s been done to it over the phone, as it’s easier than putting it all in an email. I have told e-bikes that I can only talk after 5:30 and we agreed Arran will try to call me on 28/06 on his way home…it did not happen. I contacted them again, and we agreed on 29/06, a call also didn’t happen. Finally, we agreed we’ll forgo the phone call and I requested a detailed email with what was wrong with the bike, and what’s been done to it, before there’s talk of it being sent back to me. I was told on 3/07 that I will receive an email with requested information ASAP…it’s 18/07 now, I haven’t heard back from the company.
Now, I never leave reviews but this experience has gone from bad to worse pretty quickly and I am simply exasperated. I’m not saying not to use the company because clearly many people have had a good experience, but BE WEARY is all I can say.

I contacted eBikes Direct via email with some questions about the RooDog Tourer which I was very interested in buying and received prompt replies that answered my questions, so I purchased this bike at an excellent price (£451.00 off RRP).

Communication from start to finish was excellent and the bike arrived on schedule and the packaging was second to none.

I’m absolutely delighted with my bike and would definitely recommend eBikes Direct as a supplier of choice; you won’t be disappointed!

Ordered through the range who sent the item from here , came with missing parts and a faulty part …. After 5 weeks of contacting the range this company and the company who made the actual product it’s finally being returned.
Nothing but hassle could have easily sent the missing filter and replaced the leaking part of the pool but instead constant messing around .
Will now be collected this week and will be re buying the pool else where £40 cheaper .
Maybe the company should stick to just selling bikes like there name as they seem to have good reviews for that product

I order a kids bike through Decathlon on the 01/07/2023. it never turned up! after chasing it with no joy what so ever, i decided to contact Ebikes directly as they are Decathlons bike supplier. I spoke to a guy call Richard. He had a bike in delivered to my hose the next day. the bike was for my daughters bike ability test at school. Thank you Richard. thank you Ebik. The bike from Decathlon still hasn't arrived.

At first I enquired about buying an e-bike through the cycle to work scheme. Garf responded timely and always with the information i required. I ended up not buying through the scheme so I bought it direct. Again Garf responded to every query I had and when i asked for blue light discount explained that was not possible so he let me have a helmet and lock free of charge. I’ve now received all items and am more than happy with both the products and the service received. I would highly recommend e-bikes direct. Thank you

I had a lot of trouble with halfords with no help from their customer service or there CEO,absolute disgusting service,I phoned ebikes direct and they couldn't be more helpful and easy to deal with and I had my bike in a couple of days.thank you don't think I will be going anywhere else in the future. Absolute A1 service

I placed an order for a Raleigh Motus with E-Bikes Direct. Unfortunately after waiting in all day, DX Delivery Service failed to deliver my bicycle. I emailed E-Bikes Direct that evening and received a response from Darren at 08:30 the following morning. Following Darren's investigations, it transpired that the packaging was damaged & the bike was placed into quarantine by DX. Unfortunately, DX didn't bother letting E-Bikes Direct know and Darren asked that bike was returned to them. At this point, I decided to upgrade to the Motus Tour. Darren sorted out the order, offered a bike accessory for the failed delivery of the original bike and kept me updated on progress with the delivery of the replacement bike. The customer support provided by Darren throughout the whole purchase was exemplary. All of my queries were responded to very quickly and it was clear that he really cared that I was happy with the bike and the service received. I have never experienced such amazing customer service and Darren is a credit to E-Bikes Direct. I am delighted with my Motus Tour, especially at the price & really glad I bought it from E-Bikes Direct. Highly recommended!

I would highly recommend Ebikesdirect after receiving customer service that was second to none. I ordered a bike for my sons birthday (only two days to go 🫣). The service I paid for guarantees delivery within 1-2 days so I called in the hope they may be able to help get it delivered in time. I spoke to Darren who was absolutely fantastic & couldn’t be more helpful. Darren clearly did all he could to help & the bike arrived the day before my sons Birthday. Thank you Darren- you really did pull it out the bag for us and we couldn’t be more grateful for all your help. I’m so pleased I opted for Ebikesdirect and will definitely be using them again. Thank you to all involved! X

Ordered 2 folding wisper 806 bikes, arrived within the week, email to advise delivery, problem with display on one bike, spoke to customer service,sent details by email as advised, dealt with very promptly by Arran, replacement arrived very quickly, problem sorted with no fuss, excellent service from e bikes direct, would not hesitate to use them, love the bikes, good price, super service, very pleased.

Very fast delivery and reassuring staff
Arrived with a day to spare for my partner’s birthday

There was an issue with a refund and Fiona was great at investigating and rectifying the issue. Great service and lovely to have an honest and caring human on email. Really appreciate her efforts and kindness.

E bike purchased through cycle to work scheme. I had to call customer service to clarify pricing and received immediate and professional response.
The bike was available for immediate despatch and the turn around time was very quick. Packaging was top notch and the bike was well protected.
Overall I am very satisfied with the service I received.
Thanks E-Bikes !!!

Excellent support from Arran in Customer Service following the failure of a battery. Fast responses & action on my behalf with regular progress reports. A very good service.

Garf and team are super-professional and a pleasure to deal with. i thoroughly recommend them.