E Bikesdirect Avis 463

The mistake I made was 'distance' buying an E-bike from this company based on a) the sales advice received over the telephone and b) mis-interpreting what constituted a '2022' model versus one that had clearly been in stock for some considerable time. I foolishly provided my debit card details for what essentially was merchandise 'sold unseen'. What arrived in due course was subsequently rejected on various counts - thereafter the onus being entirely on the customer to endure the inconvenience and expense of re-packaging and returning the item to E-Bikes Direct. At the end of the day, it is for the reader of this report to formulate their own opinions and take a view as to how many of the 'glowing' reports are genuine or otherwise. All I'm saying is that, wherever or from whoever you purchase an E-bike, visit the retailer's premises and satisfy yourself that it is indeed the right bike for you.

I can highly recommend using E Bikesdirect, based on my recent experience. Having not ridden a bike for several years I opted for the Osprey which is a foldable electric bike. It arrived well packaged and within a week of purchasing. However, after riding it a couple of times it became obvious that the gears were playing up. I contacted Darren in customer services and he suggested I take it to a local bike repair shop to have it looked at and that they would cover the cost. The mechanic was able to spot and resolve the issue swiftly by installing a new chain, as the original one was sticking badly and effecting the gears. E Bikesdirect reimbursed the cost of the part and labour and my bike is now working a treat! I would not hesitate to use them again.

Power not kicking in on my e- bike.
Good responce sent out replacement part next day
Excellent after sales service.
Highly recommend

Super bike selling site. Really competitive prices. Their customer service is really great. I’d like to thank Davey who did a wonderful job for me.
I wish all customer service advisers were as competent as this guy.

Great company. Customer service is easily contactable and they are excellent to deal with. Can’t praise them enough and will 100% use them again.

I ordered a front light for my bike through E bikesdirect which unfortunately malfunctioned within a couple of weeks. I contacted the company about the matter and their customer service was absolutely superb. They took the matter up with the supplier, kept me constantly appraised of what was going on and arranged a replacement.
It was an absolute pleasure to deal with them (especially Danny who was my point of contact) and I couldn’t fault their service.

Ordered a bike for my daughter’s birthday and had exceptional customer service from Davey. Couldn’t ask for any better service! Quick response to issues encountered. If only all companies had a Davey! Xx

Ordered a bike lock a day before the 4 day Jubilee weekend and received it 5 days later. Wasn't expecting that, thought maybe middle of the week. Pleased with the lock, diamond rated, for the best price I could find.

Ordered and bought a crazy funny but cool Raskullz unicorn bicycle helmet for my granddaughter at a great price via Amazon.
Arrived very well packaged in record time!
She'll love it thank you.
DW from Nottingham.

Purchased a new £1700 Ebike, but there were communications/customer service problems. After leaving a review of my experience of the company here, I recieved a phone call from the Gen Manager to help resolve the issues. The issues were resolved. The company has many positive reviews, so I can only assume that my experience was untypical of their day to day operation. Would I buy from them again ? - yes, I believe I would.

Amazing customer service. Davey is an absolute superstar who managed to save us from some serious birthday blues and the wrath of a 2 year old!!

My issue was sorted and rectified within 24 hours, all deliveries tracked and able to be monitored. Absolutely outstanding service. I can’t praise these guys highly enough. Absolutely stellar service.

Ordered and delivered to Guernsey in seven days and the VAT taken off😊
Excellent customer service as well all emails answered with in a couple of hours would highly recommend

I bought my Raleigh Grand Tour in July 2019 from E-bikes direct at a big discount presumably because it was "last year's colour"! All went well unto until April this year when all of a sudden the battery just stopped working. It was 8 months out of warranty but quite low mileage. Darren said if I could photograph the battery including the mileage and send the photo's to him, he would ask Bosch if they could supply a new battery FoC as a gesture of goodwill. He wasn't confident but Bosch came up with the goods. The new battery is now on charge and I'm raring to go. So thanks to Darren (and Bosch) for going above and beyond their legal responsibilities. Good customer service from E-bikes Direct.

Just had my Hibike Hard 7 delivered.
Would like to register my complete satisfaction with the service performance that I have experienced.
Excellent, proffesional, and very competitive.
I delt with Garth..the product knowledge, advice, and customer service, was fantastic.
I am delighted, and would highly recommend E Bikes Direct to anyone considering dealing with them.
Diolch.

Thanks Davy!

I called yesterday totally confused and in a panic
about which bike is best and this man talked me through the differences between the 3
I was looking at. I have a stutter when I speak,
I didn't feel rushed and I just want to say a massive thanks to Davy from customer support for not making me feel embarrassed or an inconvenience.
5 stars from me, love Caroline x

I bought a Basis Beacon E bike a few months ago. Service was great delivery fantastic and product is excellent. I did some research on this model and although I am not the smallest of guys I was worried around the distance this would propel my oversized body 😅 its great really great. Its given me the enthusiasm to get back to a better level of fitness ....over all super happy thank you

Great friendly folk who got me a great deal with getting mobile after a stroke. Life changing, would use again

I ordered a princess bike for my daughter and after the transaction went through it was just a couple of minutes after 13:00 meaning I just missed out on next day delivery. I emailed them to see if there was any way they could ship today meaning I’d get the bike tomorrow just because I was a couple of minutes past the deadline and Davey sorted this for me! So prompt and efficient! Every place needs a Davey! Can’t wait to see my little girls face tomorrow! Thank you Davey!

Simply outstanding company

I ordered one tractor and received two by mistake,
when I called Ebikes to notify them, I spoke to Davey who was so helpful and got clearance from Richard to let us keep the second tractor which we've donated to a neighbour's little one. thanks so much

Purchased a Forme Peak Trail 1E from these guys and I must say I'm well pleased with the bike and the service shown, especially as the delivery had to be corrected as we were away over the Easter period and not available to accept delivery on the original schedule. The bike was extremely well packaged in bubble wrap within the carton ensuring it was well protected during transit and all I had to do at my end was to adjust the seat and handle bars and finally attach the pedals before charging up the battery ready for the first ride. There was also a tick list showing all the post assembly checks made on the bike (arranged by Matt) before dispatch ensuring the bike was in full working order on receipt. Having just completed 20 miles this morning on its first real outing I can honestly say I'm well pleased with my purchase. I can thoroughly recommend this company to anyone considering the purchase of an e-bike.