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Lisez les avis des autres

Noté 2 sur 5 étoiles

As a company grows, service is getting worse. Used to be that when you had a problem, you contacted an actual customer audiologist, but now you must talk to a call center who listens to your problem... Voir plus

Noté 5 sur 5 étoiles

With these compact, powerful, and comfortable hearing aids, I'm able to detect sounds that I've been missing for some time. The smartphone app is intuitive and extremely helpful, and the Eargo custome... Voir plus

Noté 5 sur 5 étoiles

I have owned Eargo hearing aids since December of 2019 (presently using the Eargo SE series), and I would not use any other device. Prior to purchasing my original Eargo Hi-Fi Neo and subsequently dec... Voir plus

Noté 5 sur 5 étoiles

I've had first and second generation Eargo's, and both were very good. These new Eargo 7's are excellent: being able to tune the frequency response is a real plus, as is being able to use the ap to ad... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'appareils auditifs

Écrit par l'entreprise

Eargo is an American hearing aid company based in San Jose, California with dedicated licensed hearing professionals and online guides to provide all the support you need on your hearing journey. Hear life to fullest with Eargo's medical-grade, virtually invisible, completely rechargeable hearing aids.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

330 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 44 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

Excellent Hearing Aids!

I am extremely satisfied with my Eargo 7 hearing aids! I find them to be highly effective. It’s a relief to be able to hear people speaking without thinking that they’re mumbling, and outdoors, the sound of birds singing is delightful.

I have to say that I am a bit vain. I know that I have been suffering from hearing loss for several years now, but I have been stubborn, I didn’t want to get behind-the-ear hearing aids. Whenever I see someone wearing hearing aids, my first thought is, “that person is old, that’s not for me”. The beauty of my Eargo 7 hearing aids is that they are truly invisible. I don’t feel self-conscious using them. I put them in my ears first thing in the morning and leave them in all day. They’re comfortable and most of the time I even forget that they’re in my ears.

The Eargo company has provided excellent service. I have had a couple of questions regarding the best settings for different situations. Within a day, an audiologist has returned my call. The app on my phone is easy to use. I always carry my phone with me anyway, so if the need arises, I can easily change the settings.

In conclusion, my Eargo 7s are a great product. They are effective, and they have improved the quality of my life. I feel that they are well worth the cost, and I highly recommend them.

22 février 2024
Avis spontané
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Réponse : Eargo

Thank you for the great review and for recommending our hearing aids!

Noté 5 sur 5 étoiles

Hear everything and get your life back.

I've been wearing the Eargo 7's for about 2 months. I'm 63 and they are my first hearing aids. I had no idea how bad my hearing had gotten. I absolutely love the custom zones. In addition to the normal setting, I have mine set for "Restaurant, TV and Music." I was stunned when I used the 'Music' setting to listen to a very expensive stereo system. I felt the music took me back to what it sounded like in high school. Yeah, they are expensive, but they are worth every penny.

20 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Eargo 7 is a great PSAP

My Eargo 7's are a remarkable piece of technology, very discreet and comfortable to wear, with good battery life and a well-designed charger/carrying case. Best of all they can be personalized with the "Sound Match" on the Eargo App for really good performance. The company staff were friendly and helpful.

1 février 2024
Avis spontané
Noté 5 sur 5 étoiles

I love my Eargo 7's

I love my Eargo 7's! I'm amazed that they help me to hear everyone at the table in a noisy restaurant, which is what frustrated me (and my family!) before I wore hearing aids. They are very comfortable, I can happily wear them all day when I need to. Battery lasts best part of a full day before needing a recharge.
I wish it was possible to replace the battery, because as it stands I'm looking at buying a replacement set in about 3 years' time, but all things considered these are a miracle for the price. My family didn't even know I was wearing them at first, they are almost invisible!

17 février 2024
Avis spontané
Noté 5 sur 5 étoiles

My new EARGO hearing aids are…

My new EARGO hearing aids are outstanding. The ability to make program and background noise adjustments as well as volume, makes the experience an exceptional one. I tried cheaper brands. It was a waste of time. Eargo is the should be the first choice.

1 février 2024
Avis spontané
Noté 5 sur 5 étoiles

I just bought my second pair of Eargos

I just bought my second pair of Eargos, the newer model 7. Much improved from the original Neo model, controllable from your smartphone, better charger arrangement, easier to use. Great product!

26 janvier 2024
Avis spontané
Noté 1 sur 5 étoiles

Lack of support

Lack of support. Have an issue with my charger and Eargo does not want to assist in the matter. The rep said they could not help me at this time. They apparently do not stand by their product.

12 février 2024
Avis spontané
Noté 5 sur 5 étoiles

I've been using Eargos for almost 5…

I've been using Eargos for almost 5 years. Recently upgraded to Eargo 7 and I couldn't be more pleased with the new features, product quality and my enhanced hearing. No one realizes that I wearing hearing aids.

10 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Lack of ability to cure App problem

I very much liked Eargo 7 when I first bought them, despite having to have three right side earbuds replaced, without charge, since May last year.
Eargo have recently updated their app and since then, I am unable to use it. When I go to log in, I am told that I have the wrong password, despite trying several. When I attempted, (several times), to change my password, I keep on being told that they have emailed me another but it never arrives. When I called them, twice now, the ladies were very nice but unable to help.
It's been several days now that I can't use my eargos and I'm fed up of this non-treatment. I want to return my eargos, get my money back and look for another hearing aid.

29 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Life changing for small ear canals

Life changing! I have been using my Eargo 7s for about 3 months and these hearing aids perform as advertised and my hearing professional is extremely knowledgeable and so helpful.

My previous hearing aids were over-the-ear by Starkey. Aside from the ridiculous price and the constant rustling because of my long hair, the sound clarity was awful, especially listening to music. Every time I saw my audiologist to adjust the hearing aids' sound matching, the hearing aids always sounded "tinny". I live with deafening tinnitus - multiple levels and sound types - all of the time, 24 hours a day. With the Eargo 7s, I can tailor my listening preferences, on the fly, based on how loud my tinnitus is.

Also, I have very small ear canals and tested other CIC hearing aids. They were useless. With other brands, I would put them in my ear canals and all I could hear was myself. The best way I can describe it is if you close your ears with your fingers and start talking. This does not happen with my Eargo devices. They did take a little getting used to but Lindsey, my hearing specialist, provided tricks and tips on multiple occasions to get them to where they were a comfortable fit. Within a week of using them, I was hooked! They are perfect!

The quality of sound, the ease of the app, and the fit, not to mention the price, are so far above and beyond the competition. Love my Eargo 7s.

24 novembre 2023
Avis spontané
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Réponse : Eargo

We appreciate the review and comparison to your previous devices. We're so glad to hear that you are enjoying the fit, quality, app and performance of your Eargos, as well as a the support that comes with them!

Noté 5 sur 5 étoiles

My Dad

As we age so unfortunately so do our parents. My father was having trouble hearing. We even thought he was not processing correctly because of the hearing issue. The grandkids felt he was yelling at them. They often avoided talking to him. His great grandson loved him but ran when he spoke. I could see he was isolating himself. He was not having the same fun conversations with the family. I finally convinced him to go to Best Buy to purchase hearing aids. When he saw how small the device was, he agreed to try them. I did the hearing test with him that prove to him he needed them. He put them on and now only takes them off to recharge them. He can have conversations! I just spoke to him on the phone and he was able to speak to me and understand everything I said. Before he got the eargo... he had his phone so loud his neighbors could hear the speaker and he could not. I see it has even improved his driving made him more aware. His processing has improved because he now understands what we are saying. I wish he had purchased eargo years ago. What a BIG difference a small device CAN HAVE! It gave him back quality of life. I also have never dealt with a company that has such helpful support. It is a pleasure to speak with representatives who speak English and fully know their product.

19 décembre 2023
Avis spontané
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Réponse : Eargo

Wow! What a wonderful Eargo testimonial. Thank you so much for sharing this!

Noté 1 sur 5 étoiles

Proceed w/ Caution- Still Work in Progress

This is the second charger that has failed. I followed all the instructions Eargo provides (minimal at best) for reconnecting including reinstalling the App. Now not only does the charger not connect but now I have no way of controlling the two Eargo 7s while in my ears.

I am on a two week business trip in Asia and typical no of Eargo they tell me to do all the things that I have already done as my sight is very good and I can read, it is the hearing that is the challenge. Hopefully, Eargo will work the bugs out of their technology and stop treating customers as if they are stupid. Until then, proceed with caution.

20 janvier 2024
Avis spontané
Logo de Eargo

Réponse : Eargo

We're so sorry to hear that your Eargo experience has not been a good one. Our support team would be more than happy to assist you. Client Care is available 8am to 8pm Central Time, Monday - Friday, Saturdays 8am to 5pm Central Time. You can contact them by calling (800) 615-9000 or emailing support@eargo.com.

Noté 5 sur 5 étoiles

Great Hearing Aid

About 5 years ago, I decided to purchase the earlier version of the Eargo hearing aid. I did so for simple reasons for me. They are small and do not have the bulky appearance of an over-the-ear hearing aid. I was drawn to this solution because they were less expensive than “regular” hearing aids and virtually invisible in the ear. Ease of use, reliability, and price swayed me.



Over the following years, these original Eargos began to lose their ability to recharge rendering them unusable. For that reason and the legal changes for hearing aids prompted me to investigate multiple options for replacement. After many searches, I went back to Eargo and compared prices, looks, effectiveness, and whether friendly usable. I found Eargo to have the best option for me as a hearing aid that is inconspicuous in the ear, easy to put in/take out and powerful enough to compensate for my age-related hearing loss. I chose to purchase the Eargo 7 because of those factors as well as being able to make any necessary adjustments with my smart phone.

I am happy to enthusiastically recommend the Eargo option and especially the Eargo 7.

27 décembre 2023
Avis spontané
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Réponse : Eargo

We're so happy you decided to purchase Eargo hearing aids and still enthusiastically recommend them 5 years later!

Noté 5 sur 5 étoiles

As good as those from an audiologist

I have been wearing hearing aids for 8 years and these are the first ones I like to wear daily. I have the Eargo 6 and they are a true hearing aid with adjustablility that rivals one from an audiologist at 1/2 to 1/3 the cost. Online & phone support saves trips to an office. They are comfortable and versatile to adapt to different environments.

17 janvier 2024
Avis spontané
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Réponse : Eargo

Spot on review! This is what Eargo does best and we are so happy that you chose us.

Noté 5 sur 5 étoiles

Eargo 7 - 8 month use update.

I started using the Eargo 7 devices on May 4, 2023. As of now (1/12/24) I can say that the Eargo 7's have dramatically helped my hearing loss. My left ear was worse than my right, however with the Eargo, Smart Phone app, I was able to program each ear separately. I was also able to adjust volume and tone so I wasn't always getting that annoying feedback and squeal. After 8 months of use, I'm still convinced this was a solid choice for me.

12 janvier 2024
Avis spontané
Logo de Eargo

Réponse : Eargo

We're so glad to hear that you are doing well with your Eargos and they were the right choice for you. Thank you for sharing.

Noté 5 sur 5 étoiles

The Eargo 7 is an amazing!…

The Eargo 7 is an amazing and virtually invisible hearing aid. I have used this product for over a year and am extremely satisfied. If you are experiencing hearing loss, I would highly recommend it. The return policy is very generous and you have no risk if things don't work out.

Good luck!

Dr. Mike

10 janvier 2023
Avis spontané
Logo de Eargo

Réponse : Eargo

We're so glad to see that Eargo hearing aids have worked so well for you. Thank you for the recommendation and for helping get the word out!

Noté 5 sur 5 étoiles

The Eargo 7 devices are exceptional.

I've been an Eargo user for over 4 years, and recently updated to Eargo 7. The Neo Eargos were very good, but the 7 is a dramatic improvement in hearing and functionality. It provides options for different environments such as music, restaurants, normal, etc. that actually make a difference. For the first time, I am following conversations in a noisy restaurant setting. Customer service from Eargo is exceptional, and the audiologist consultation valuable. A high quality company in every respect.

1 janvier 2024
Avis spontané
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Réponse : Eargo

We appreciate you being a loyal Eargo customer and for this high quality review!

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