Egertons Recovery  Avis 

197
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Egertons, specifically Scott, who saved the day/evening when I locked my car keys in my boot. Initial attempts were thwarted when he managed to release the car door locks and the car deadlocked but no... Voir plus

Noté 1 sur 5 étoiles

My car was collected on Saturday 22 August following an accident. I was told it would be delivered to the repair garage on Monday, but this was repeatedly delayed. I called on Tuesday, Thursday... Voir plus

Noté 5 sur 5 étoiles

21/6/26 broke down at Brampton Brilliant service, normal wait time, was informed how long with up dates to pick up our campervan, no hassle, driver just got on with it after everything was safe, lo... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Our 24/7 Nationwide Repair and Recovery operation is dedicated to providing prompt, reliable services to individuals and businesses across the country. Whether it's emergency repairs or vehicle recovery our highly trained team is always ready to respond to your needs, ensuring minimal downtime and maximum efficiency. We pride ourselves on our commitment to customer satisfaction and service delivery. Trust us to be your go-to resource for all your repair and recovery needs, anytime, anywhere.


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4,3

Excellent

TrustScore 4.5 sur 5

197 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(197)

32 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I was recovered on M6 north of Sandbach…

I was recovered on M6 north of Sandbach by Adam, who took me to Lymn services. He was friendly, reassuring and efficient. The recovery was delayed, Not by Eggertons but by the closure of the motorway briefly for Dave's Day! Thank you. I was on my own on a Smart section of motorway. Thanks Lynn21st june 2025

21 juin 2025
Avis spontané
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Réponse de Egertons Recovery

Hi Lynn, apologies for the delay you experienced, thankyou for your positive feedback we will pass on your comments.

Noté 5 sur 5 étoiles

Egertons Recovery great service

Egertons Recovery was quick, friendly and very capable. They kept me informed of arrival and the guy that came out couldn't have been more amenable and helpful.

16 juin 2025
Avis spontané
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Réponse de Egertons Recovery

Thanks Philip! :)

Noté 5 sur 5 étoiles

Breakdown M6 After breaking down on M6 motoway a few…

After breaking down on M6 motoway a few weeks ago . Edgertons came to my rescue . Thanking their excellent recovery staff and office staff alike . They were prompt and knowledgeable . They recovered my vehicle,myself and passengers and took us to Brighton . I'm so grateful to everyone concerned at Edgertons for their excellent service ..

23 avril 2025
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Réponse de Egertons Recovery

Hello Mr Jackson, we appreciate your comments thankyou for the review.

Noté 5 sur 5 étoiles

Prompt service and friendly staff

Mechanic and then the recovery vehicle attended promptly. Both staff members were professional and friendly

26 mai 2025
Avis spontané
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Réponse de Egertons Recovery

Hi David, thanks for your review, very pleasing to hear.

Noté 5 sur 5 étoiles

Recovery of csr

Wayne helped us out with my sons car recovery . He was extremely helpful from start to finish a credit to your company
Jacci Gillard

6 mai 2025
Avis spontané
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Réponse de Egertons Recovery

Hi Jacci, we will pass on your kind words to Wayne, thankyou.

Noté 5 sur 5 étoiles

Awesome service

We can’t praise Egerton’s enough for getting us, our car and our caravan home today. Our clutch had gone and we were stuck miles away. But Charles turned up bang on time & was very friendly and efficient. We were worried that no one would be able to get such a large unit & trailer through our estate & we still don’t know how he did it - but he did! Thank you 😀

5 mai 2025
Avis spontané
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Réponse de Egertons Recovery

Hi! thankyou for your review. We are glad to have been able to assist you and get your vehicle back home safely.

Noté 1 sur 5 étoiles

Waste of time

Made no attempt to pick up our vehicle and the management extremely argumentative and ignorant! Never use again!!

17 janvier 2025
Avis spontané
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Réponse de Egertons Recovery

Hi, we have reached out to you for further information. If you would like for us to investigate this for you please respond. Thankyou.

Noté 5 sur 5 étoiles

Very good

Quick, friendly and efficient.

14 avril 2025
Avis spontané
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Réponse de Egertons Recovery

Thanks for taking time to leave a review.

Noté 1 sur 5 étoiles

I would give no stars if possible

I would give no stars if possible. The girl that works on reception was rude and sarcastic. She needs to be in a job where she doesn't deal with the public because she doesn't have the basic skills needed to communicate. Awful service.

31 mars 2025
Avis spontané
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Réponse de Egertons Recovery

Hi, we have reached out to get more information on this so we can put it right. You have not responded to us. If you would like us to investigate this please get in touch. Thanks.

Noté 5 sur 5 étoiles

Excellent Service

Came quite quickly. Sorted the problem and followed me up to Motorist Shop to have a new battery fitted. Can't fault any of the service. Efficient, friendly, informative and reassuring.

31 mars 2025
Avis spontané
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Réponse de Egertons Recovery

Hi Susan, thanks for the review :)

Noté 5 sur 5 étoiles

Simply the driver..... Aaron

Simply the driver, Aaron. What an absolute star! He collected us, my wife and two boys as we'd broken down on our way to a concert. He took us back to Corby.
He was lovely, chatty and very caring.
To be honest it was a pleasure meeting him and it took away our disappointment in missing the concert.
I'd like to thank Aaron for his professionalism and support.

Jim

26 mars 2025
Avis spontané
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Réponse de Egertons Recovery

Hi Jim cheers for the review we will pass your comments on. :)

Noté 1 sur 5 étoiles

Appalling experience with Eggertons in…

Appalling experience with Eggertons in Carlisle. They sold my car without my consent, claiming they sent paperwork — I received nothing.!!! I had no idea where my car was until I found out it had been sold 2 months ago and ended up in Liverpool. The car was still registered in my name 2 months later and I received a parking fine!

3 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Avoid

Undoubtedly one of the least professional companies I have ever encountered. The pay is minimal, and the hours are excessively long. They manipulated my work schedule, and the treatment I received from HR was terrible. After just a week with them, I realized their true nature. They cheated me and did not compensate me for what they owed. I strongly advise steering clear of this company.

In 2024, I worked for you over four days but did not receive any compensation. It lacks professionalism; after providing my bank details and confirming my start date, I never received payment for the days I worked.

16 avril 2024
Avis spontané
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Réponse de Egertons Recovery

Pay would have been negotiated and agreed before you took the position. We have sent an information request to you but had no response.

Noté 1 sur 5 étoiles

Thieves!! Stole goods from car after I was Involved in a collision

Involved in a collision, vehicle was recovered on attending their yard in hirwaun to retrieve my things my car play screen was missing and car mats were also stolen. Bunch of thieving swines these lot do not use!

3 mars 2025
Avis spontané
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Réponse de Egertons Recovery

As discussed on our initial phone call before the investigation, you told us you had no evidence of us taking your property. Now that the Investigation has been completed, we found video evidence it was nothing to do with any of our staff. In future please do not leave fake or misleading reviews without any credible evidence. In addition, you have ignored multiple calls from us to explain our investigation. This is a clear direct attempt at damaging a companies reputation which has been unsuccessful.

Noté 5 sur 5 étoiles

collected promptly by Charles

collected promptly by Charles. and taken to a garage for repair. thanks Charles

31 janvier 2025
Avis spontané
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Réponse de Egertons Recovery

Hello!

Thankyou for your review, we hope your vehicle is quickly up and running.

Noté 1 sur 5 étoiles

Very unreliable and untrustworthy

Terrible customer service. Badly let down by this company when their operative let down our 81 year old mum on a cold December afternoon by not collecting her broken down car. They still charged us £255 for this non service. The next day Green Flag came down and collected the car without any problem and at a much cheaper rate. Mid January and they have not returned any money to us. Very poor.

12 décembre 2024
Avis spontané
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Réponse de Egertons Recovery

Hi this is the same review that has already been posted and it seems there is some information in what you have written which cannot be accurate. Again, please provide us your details if you wish for us to review. Thanks.

Noté 1 sur 5 étoiles

Very poor service

Very poor service. This unhelpful and unresponsive company failed to take our broken down car away and then charged us £255. Over a month later we are still trying to get our money back and they are extremely slow and unhelpful in dealing with our complaint. Definitely would not recommend relying or dealing with them.

12 décembre 2024
Avis spontané
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Réponse de Egertons Recovery

Hello

We are sorry to hear of your experience. We have requested information about your case but have had no response. Without any contact or vehicle details we cannot investigate this.

Noté 5 sur 5 étoiles

Very quick and very polite

Very quick and very polite. Can not fault the service from the phone operator or the mechanic. Thank you

15 janvier 2025
Avis spontané
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Réponse de Egertons Recovery

Hi Kirsty,

Thankyou for your review :)

Noté 1 sur 5 étoiles

Extremely disappointed

Extremely disappointed. I’ve been sat waiting for a recovery truck, in sub zero temperatures, for over 3 hours now. I’m disabled, so can’t get out and walk around to warm myself up. I’ve lost a morning at work therefore lost a mornings pay. I’m really pissed off.

14 janvier 2025
Avis spontané
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Réponse de Egertons Recovery

Hi Annette,

We are sorry to hear you are not happy with the experience you had. We understand your frustration. Unfortunately there are occasions when our Service Partners and ourselves get delayed attending a vehicle especially when we have had bad weather and in the busiest period of the year for our industry.

We apologise for any inconvenience caused.

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