Egertons Recovery  Avis 

Appalling behaviour from one of the employees who was sent to assist me after my car broke down. I suspected wrong fuel has been put in it, he outrightly said I was ignorant and negligent.

I simply asked if the price for the service was negotiable he began shouting at me, and caused a loud scene in the neighbourhood. His behaviour was threatening, unprofessional, and humiliating, with bystanders witnessing the entire ordeal. I was left feeling shocked and unsafe. I told the staff member that I am going to complain and he said he didn’t care and told me to do so.

He refused to even check my car. He didn’t look under the bonnet or carry out any checks whatsoever. Instead, he stormed off, got into his vehicle, and drove away, leaving me stranded without notifying anyone. For over three hours, I had no support or communication from your company, and no replacement was sent to assist me. I would like some compensation for the hours that has been wasted and stress your member of staff has put me through. I am also going to be writing reviews on trust pilot and Google about this disgraceful service. AVOID THIS COMPANY AT ALL COSTS. DIDNT EVEN BOTHER TO REPLY TO MY EMAIL.

Called Green flag at about 8.15 this morning as had broken down in Deddington Oxfordshire , lovely lady took all the details and she advised that would be able to collect between 10.30 to 12.30 and edgertons would contact us , 10 mins later we were contacted by edgertons who advised that they had a free driver and would be with us between 9.00 and 9.15 . Tigger the driver from Baynards Green turned up just after 9 and he loaded our car so professionally and was very chatty and helpful, he dropped the car at the garage which we had requested which was only about 15 minutes away .He was very polite and told us everything he was going to do and why , I hope he gets the recognition he deserves

I had an appalling experience with Egertons Recovery (Oxford) that has left me deeply frustrated and concerned about their integrity. While traveling on the A34 roundabout heading onto the M40 during a journey from Dorset to Chesterfield to deliver charity donations for a family affected by a house fire, an Egertons Recovery truck rolled into my car.

Shockingly, the driver fled the scene of the accident, leaving me to deal with the aftermath. Instead of taking responsibility for the incident, the management at Egertons Recovery appears to be actively obstructing the course of justice. Their behavior is not only unprofessional but also deeply concerning.

Accidents happen, but the refusal to take accountability, coupled with the driver’s failure to stop, is unacceptable and demonstrates a total lack of regard for other road users. I would strongly advise others to think twice before relying on this company.

I hope this review prompts them to take accountability and improve their practices, so no one else has to endure a similar experience.

My thanks goes out to Driver Ste who came and recovered our car from a flood.
Took his boots off and sorted the recovery for us and insurance company.
Others arrived and left the scene??
Well done and thankyou to Egertons.
Hope Ste gets the recognition for his efforts.
Thankyou so much 👍😉

Fast, efficient service and spot on advice after cold weather flat battery. Much appreciated.

I had a car trailer stolen from Northamptonshire that was recovered by Thames Valley Police and taken to the Baynards Green depot Oxfordshire.

Due to work commitments and not currently having a tow vehicle I was unable to collect for 21 days.
I was informed that I had to pay £685 release fee which they dropped to £504

Considering at no point before this was I informed of being responsible for any costs.

I also tried calling the depot directly on 10+ occasions with no answer and with the opening hours of 9-4 Monday to Friday I was unable to visit.

Considering that it’s my own property, damaged from the theft and cost me £500 I refuse to pay this ridiculous fee for what is my own property

£20+ a day storage for what is just a empty muddy puddle filled yard is a joke
.
I hope that the Police Forces find an alternative company to deal with.

Having discovered that I had a flat battery in my car and was due to get it to the garage for an MOT I called Green Flag who directed the rescue to Egertons.
The lovely young man who arrived exactly when they said he would was extremely pleasant and had me sorted in no time. I was very impressed by the service from Egertons and would definitely recommend them.

Kept informed about arrival time and arrived promptly. Friendly service.

My wife was stranded on the motorway this afternoon. After calling Green flag It was arranged for Egerton's to retrieve our car and take it to my local gas. The technician Stephen Hill arrived on time ,was polite, efficient, professional and delivered promptly. Thankyou for a great service. Five star.

Quick call out, technician explained well

Had a flat tyre they was there within 20 minutes to take me home. The guy was really nice and friendly and helpful would highly recommend this company and cheap too.very satisfied with the service they gave.

Battery failure in Oxford so requested help via green flag. Egretons were out in 30 mins and the technician was really friendly and helpful and had is going in 5 mins and gave good advice on next steps for premanent fix.

Very good service - came out quickly on a Saturday to restart my car's battery. Very friendly and helpful and got me back on the road asap!

I had left my lights on.. therefore drained the battery. Miles from home, so couldn't call anyone to come and jump start me. Used the Green flag app and within minutes there was an update giving me the name of the company coming out and the estimated time. Next was a phone call from Egertons recovery, giving me an estimated time of arrival. I did feel embarrassed telling them I'd left my lights on...the person on the other end of the phone immediately made me feel at ease, said hopefully we'll give you a jump start and you'll be on
your way. Within 30 minutes the recovery man arrived, my knight in shining armour who within minutes had jump started the car and I was on my way home. Couldn't fault the whole process Egertons were brilliant.

Brilliant service. There within thee hour reliable.

Brilliant recovery fast and really nice guy very helpful

Egerton’s Recovery were the chosen 3rd party recovery company for Green Flag. They were fantastic, I received text messages confirming the pick up time, and a personal phone call to let me know the pick up was in the way. I had to change the destination garage after making the booking and they were completely happy to accommodate this. Genuinely friendly and helpful. Many thanks.

Egertons Rhimney

My vehicle is a write off and I called to collect the contents but the vehicle was inaccessible due to a problem beyond anyone's control.

I am disabled and in my vehicle was an important box with emergency medical gear in it.

On hearing this, two of the Edgertons team set too to move the vehicle by hand.

15 minutes of extraordinary effort and they emerged with the bright red box.

It would have been so easy to do nothing

Thanks Guys.

The guy on the breakdown truck was very friendly and quickly got me to Halfords to have a new wheel fitted.

I was helped by a really friendly guy who got me on my way, told me what I needed to do from that point on and who sorted my problem as best he could, quickly.