Egertons Recovery  Avis 

It was amazing service so quick and perfect.
The guy who fixed my car was so humble and friendly.
10/10

Fantastic, friendly and very swift!

Called for vehicle breakdown and I was informed 90 - 120 minutes, 4 hours later called again informed another hour. I'm not holding my breath as this is a typical experience for my company that has one the largest fleets in the UK. We have even had a lone female Engineer abandoned at motorway services only to be picked up by the same driver hours later!!

Absolutely disgusting service, I called them out due to my alternator belt snapping, they came out, removed my old belt (throwing it on the floor), said someoune would be back in touch within an hour to arrange a new on to be fitted. No call from them, nobody turned up, left us stranded.

I would give no stars if I could. I got a hole in my tyre from a pot hole on the motorway and was left in a dangerous location. I rang at 715pm… they did not come out.. the estimated time was changing and last I heard it was 1030pm!
My partner rang AA at 915pm as I have a health condition that needed attention. They were out in 40 mins. I cancelled my green flag who use Egertons recovery.
Horrendous experience. Do not use. They should have more fleet on standby!

I called today regarding a query, the lady that dealt with my call was really professional & helpful. I suffer with anxiety & get really anxious when on the phone. The lady was so polite & patient. I appreciate the great customer service.
The lady that dealt with me is a credit to the company.

Utterly awful - I would avoid this company at all costs. My vehicle was stolen from my driveway overnight 3 weeks ago and was initially recovered by the police the next day to a police compound. Since then my insurance company has informed me that the vehicle would be moved to their preferred garage to have locks changed so that it could be released to me. During the last 2-3 weeks, Egertons have been extremely unhelpful and have taken zero interest in attempting to recover my car. I have been provided with every excuse as to why my vehicle could not be collected, ranging from non authorisation of fees to them being too busy to collect my vehicle, despite my insurance company confirming that they have instructed Egertons to collect it. When speaking to Egertons directly to resolve this issue I have either been told the vehicle would be collected that day for no collection to be made, or told that I could “tell my insurance to use a different provider if I don’t like it”. The level of customer experience I have received is horrendous and I would avoid this company at all costs.

Currently on 3 weeks of waiting to get my sons car picked up from a garage and moved to another one. The Egertons base is literally 3 minutes away from the garage where the car is waiting for collection. when they do feel like answering the phone it's usually after at least a 30 minute wait and just give a standard reply of we have a backlog. Absolute joke of a company.

Car was taken to stechford branch after and accident one of the employees stole £200 from the car and on other occasions I saw an employee opening car doors and boots to search for valuables.
Management may be ok as will be majority of the staff but the issue of missing items valuables and money needs addressing.

My car was recovered by Egertons Abingdon by request of the police after a careless woman smashed into me whilst driving on her phone.
My little Beetle means the world to me, and I knew I wanted her back, and I told the driver this, and he was so empathetic and comforting at the scene of the accident.
They kept my car safe and this morning it was returned to me, by the same driver who collected her.
He was absolutely lovely, my car was in exactly the same condition as when it was taken, including the half a tank of petrol that I had left.
My husbands car was involved in an accident a few months ago (another person on their phone), and he had a very different story when he got his back from a different recovery yard. It had been drained of petrol and had a couple of things that were removed from it.
So I would absolutely recommend Egertons Abingdon. Wonderful caring team, great communication and they really looked after my car.

Avoid like the plague. They take work from multiple companies as can’t keep own customers. They work for motoring assistance and are the most rude and unhelpful ever. Woman I spoke to was rude, sarcastic and very unintelligent. Refused to come out due to a system error on there end. Your better off buying a chocolate exhaust than using them

Promised recovery in 60-90 minutes.
Finally assisted 4 hours later.
Missed a flight as a result of not being told the truth initially when I could have made other arrangements instead of being let down repeatedly & left stranded.
I was contacted by a member of staff to tell me I was going to have to wait another hour (3rd call delaying recovery after being promised the driver was on the way) the man was rude, spoke to me like I was stupid, talked over me and when I said I wanted to complain ended the call with sarcasm as though I’d have to wait longer. It was as if he was deliberately enjoying & adding to my stress then put the phone down on me.
Never, ever trust this company. They lie repeatedly are incredibly rude & treat customers terribly.
Avoid at all costs!

Forgot the name of attendent but he provided 5* service, he attended well in time and was done with the job winthin minutes.

We were at Hope Road in Sale and front passenger tyre was changed on Sept 06th around 09:15am.

Definitely recommended.

Prompt action. Very respectful and reassuring attention

Very good professional customer service, also call out was pretty quick (40mins)
They were good with what they did for me 👍

Driver arrived ahead of time and we were contacted to let us know when he was within a few minutes away.
Very efficient and knowledgeable driver who resolved our problem using his expertise and in a friendly manner. Overall delighted. 👍👏

Excellent response to breakdown. Arrived within time stated and car was sorted within minutes.

Excellent telephone operator great mechanic very good responss

Very swift response and problem resolved.