Elddis Avis 

Having had a problem with my campervan regarding the Habitation service records I cannot give enough praise to the customer care team who gave me reassurance that this could and would be sorted. The time and effort that the team gave me allowed my records to be updated. Life would be so much more pleasant if all customer care departments were as efficient.

We have owned an Elddis Chatsworth 868 caravan for over three years. We tour as a family of five (children aged six, three and six months) and a dog.
We had zero experience in caravanning and attended the Caravan and Motorhome Show where Elddis stood out to us above all the other manufacturers. The innovative layout (with both a fixed bed and bunk beds creating a permanent bedroom at the back) was the only one that ticked everything on our wish list for a family caravan. So much thought has gone into designing and developing the layout and also the overall design. We were even able to purchase the relevant cushions to allow us to switch between the fixed table/two sofas to a u-shaped layout. However, in three years we've never even used them because the standard layout is perfect as it is.
The entire sales process (which overlapped covid lockdowns) was professional and a really pleasant experience and that support has followed through to our time on the road. As complete novices there were a few occasions we needed guidance and Elddis was always just a quick phone call away and more than happy to answer questions and help out to make sure we were sorted and happy. In our experience, Elddis is trustworthy, reliable, produces excellent quality caravans and the range on offer is extensive. As a brand they really do make you feel part of the family and I wouldn't look anywhere else when our time comes to change.
Happy 60th anniversary Elddis and thank you for creating a product that has become such a big part of our family.

I had an issue with the receipt which confirmed I had my Autowatch alarm fitted. The installer had not put my registration or VIN on so my insurance company would not accept it. Thankfully the lovely ladies in the customer service dept sorted out a new one, despite being very busy. All very charming and helpful.

Having owned 6 caravans from new in the last 18 years (4 of them from the Elddis Group, "3 Compass & 1 Buccaneer") we are in a great position to be able to give an honest and well understood product review.

All 4 caravans have been well made and with no to very small number of little issues to be corrected. The caravans are very well spec'd with small number of options available. The focus on occupant comfort for us has always been a deciding factory when choosing and Elddis Group product. One such example this time round, is the Buccaneer Cruiser is one of very few caravans that still has 6 foot front benches, allowing them to be long comfortable single beds. Many other brands have shortened these to 5 foot. Great design internally when it comes to positioning of lighting, example is the small night lights at the base of the bed, that dont keep you awake but are amazing for those night time trips to the bathroom.

There are very few items I would suggest for improvement, one certainly for the Buccaneer product is to provide an option for the MTPLM to be able to go up to 2200kg or 2500 kg. Another option to improve is better design to reduce the nose weight of the caravan to allow for bikes to be carried on the AFrame, currently today the design allows a bike carrier to be added, however to the existing nose weight being high, adding a bike carrier and bikes would make the nose weight too high.

Elddis has a great social media team always will to engage with and support existing and future Elddis Group Caravan owners.

I purchased a new Elddis Accordo 105 motorhome just over 2 years ago. I'm delighted with the quality of the vehicle and only had a few minor issues (as is normal with all new motorhomes) which were resolved professionally and promptly by Erwin Hymer (Elddis). The level of attention from customer services has been outstanding. In particular Allison and Jemma. I'm sure I have many years pleasure ahead from this motorhome but if I was to replace in future it would be Elddis.

Having owned 2x different Buccaneers in the past 5 years, first an Aruba for 4 years, and now a Bermuda for the past 16 months we have been overjoyed with these beautiful caravans.

Both have performed superbly, on collection day no snags could be found at all with either caravan, some minor snags occurred after multiple trips (imo to be expected) but all the small issues that did occur were approved under warranty quickly by Elddis and were rectified by the dealers with no fuss.

Both have been great layouts for our family and we enjoy the high spec and luxury that the range offers

Is there room for improvement? of course, my bugbear is the low payload allowance even with the upgraded MTPLM, I’d like to see the option of a much larger MTPLM such as 2200kg, I’d also like to see Alde Flow added to the standard specification, it would really add that final piece of luxury to the Caravan

If I was to change the caravan today, I’d be hard pressed not to buy another Buccaneer, they just tick every box, beautiful inside and out and we feel right at home in them

We have the chatsworth 155 motorhome. Absolutely love it. Luv the decor, the pop up seats for extra travellers, but then can be stored away when not in use. Had it over 2 years now and fingers crossed no major issues. Had a couple of brackets on wardrobe come loose but we have sorted ourselves. End of the day very good value for the money when you compare to other brands. My only niggle was snowflaking on a window after 15 months old but windows only have a year warranty. Already on the look out for newer models in the future.

We have a 2021 Crusader Zephyr caravan which we have had since new and we have had it serviced every year by an Elddis accredited engineer. This year damp readings are higher than they should be around the front nearside window. Our dealer has inspected it, sent details through to Elddis promptly and within a day we have been told "you need to contact Elddis as they have a problem with the information submitted by the service engineer" (different to the dealer due to location). Reading the reviews on here we are dreading what is coming next. The caravan has water ingress which is obviously a manufacturing fault but it's obvious that they are looking for reasons not to help put it right under warranty. Dreading what we are going to hear over the next few days.

We bought a brand new Elddis Chatsworth 840 last September, have used it a handful of times over winter. A couple of weeks ago my niece sat on the bench seat by the door and it collapsed splitting the wood. We took pictures and got in touch with the caravan retailer we bought it from, was told to include photos of damage and a description of what happened in an email and they would get in touch with Elddis. Received an email a week later telling me that Elddis had rejected my claim from the photos I provided. I was not happy 😡 to say the least so I rang Elddis and spoke to customer service asking them that how can they tell from photos taken on my iPhone that it was not a manufacturers fault and we had caused the damage the van is less than a year old !!! . I was informed that all vans are put though rigorous testing and this was not a manufacturing fault. I was told to get back in touch with my retailer and they would give me a quote for the repair. What a joke I don’t think we will be buying an Elddis van ever again very poor customer service and vans that frankly aren’t built well. (My very kind next door neighbour has fixed it for me by reinforcing wood inside and making it a lot stronger)

Well where should I start we brought a brand new caravan in March 2019 ,all seemed well except for screeching brakes but fast forward March 2020 ,1st service 50% damp found around door and into side wall,then we went into lockdown so couldn't get work done at dealers, March 2021 damp now gone to 90% and moved along to the wheel arch and towards the front ,the work was done August 2021 and took 1month to dry out and repair to be done .
March 2022 another service and yes more damp this time 50 to 75% damp found need complete new frontage and yet again a long wait till parts arrive.
Feb 2024 service and wow more damp this time in the back wall, the front again but this time it's gone into the floor at front,time for repair estimate from dealer is August because Elddis are so slow at getting parts to us it took them a month to accept warranty claim.The work sheet was given to us by the dealer it's 2 pages long and it's over 46 hours work plus all the drying out time that's going to be needed .
Elddis point out in sales pitch ,,it's should be your dream vehicle ( more like nightmare )
If work is needed vehicle to be made available in 6 weeks not 6 month...
The whole sealant on the van itself is rubbish and all turning black no matter what you do even the dealership has said the sealant used it no good had problem even with the awning rall and sealant
The caravan design is great but the build
quality is absolutely disgusting ,for the money you pay out for these vans it's depressing and soul destroying and we really wish we had not brought it.

Purchased a brand new Elddis 454 Avante caravan January 2023 after its first service the following year, found to have damp. Won't use explevites but I was surprised how complacent the agent and Elddis were when receiving this news. Currently waiting for repairs. Dehumidifier in the caravan which I purchased myself after googling how to dry out a damp caravan with masking tape on the right hand side rail. Also covered with a Protec bespoke cover. This caravan was the biggest investment I've ever made apart from a mortgage, what a mistake. Will keep you all updated on the following events as I feel this will be a nightmare ride. I did give the company a one star rating after finding out the caravan had damp after one year of purchasing it. Rectifying the fault was prompt and communication between myself Elddis and Grantham Caravans formerly known as Robinson caravans was satisfying considering the heartache and disappointment on receiving the news of the caravan's fault. I hope to God this is the last time I have to edit this review.

What an absolute disgrace of a company. Wait several extra months for the delivery of a brand new £62k Motorhome. When it arrives the toilet door doesn’t close; the heating vent doesn’t work; the Eldis installed GPS doesn’t work. After several weeks of chasing we still don’t have a working GPS and we can’t even get a response. Don’t go anywhere near them. Can I have my Autocruise brilliantly built campervan back please?

Quality control? What quality control?

Many thanks, we will certainly do that at the end of the week. We have just arrived in Cornwall giving the van it’s first test run. Things are even worse than we expected as the fridge door doesn’t close properly and there is almost certainly something wrong with the radio antennae as the radio is unusable even close to large towns. Struggling with FM and DAB unusable. Loads of little tents here and there where the build has been so shoddy, oily fingerprints, screw covers falling off. Did you employee your staff from BOENG?

We did try to chase the SatNav issue directly with Peugeot but they said the van’s media system wasn’t registered with them, so they wouldn’t take it any further.

So here we are 1 year after ordering our new Eldis motorhome. It was finally delivered several months late with 16 significant faults. Having tried to get these faults we still have 16 issues outstanding. Even Eldis themselves can’t get one of their own approved dealers to fix the warranty faults as they have all told us they don’t get paid enough by Eldis to take on the work. Why would anyone by an Eldis when their workmanship is so poor, there is no quality Assurance and they don’t honour their warranty’s?

If I could rate Eldis zero stars I would lower my rating of this company. They are cheaper than most of their competitors for very good reasons

I love my CV80, I have nothing but positive things to say about it. course there are little things that could make it better but I plan to do that myself over the years ahead.

I wanted to post as loads of mates of mine work at Elddis and they are great lads. Grafting hard to get the customers there vans. Loads of things wrong there but it’s getting better and a ranting of a few lunatic ex employees finished for being wronguns ain’t helping nobody.

We should support our local companies and keep em going through tough economic times. My van is first class so wanted to support them.

Hi, Following an issue with my CV80 regarding the locking mechanism on the pop up roof Elddis have agreed to replace the faulty part following an intervention by Rachel Moncrief who works for Elddis. Really happy with the outcome so a big thank you to Rachel and the company.

BUYER BEWARE
If you are thinking of buying a caravan I would strongly advise you NOT to purchase from Glossop and NOT to purchase an Elddis caravan.
I would hate for anyone to find themselves in the position I find myself, I have no option other than to take court action against Glossop.
I have spent the last eleven months trying to get my brand new caravan repaired. I have not been able to use it for the last seven. Despite countless emails, phone calls and sending the three letters required prior to court action Glossop and Elddis have just ignored this situation and allowed it to continue. The last two letters have been ignored and the first prompted a reply from Ralph Thorman, general manager, it was obvious he was totally ignorant of my situation and clearly not interested in resolving it. I have even offered to use Alternative Dispute Resolution to mediate.
I went with my daughter to the Caravan and Camping show at the NEC in February 2023 looking to purchase a new Caravan. We spent ages visiting different dealers eventually deciding on Glossop and the Elddis Chatsworth 868 purely because Morgan the salesman was excellent. I paid the deposit with expected delivery in August. Unfortunately, the caravan was delayed and didn’t arrive until April 2023. The caravan was delivered to me on the April 25th. I immediately noticed a lump under the floor covering just inside the door, I stayed in the caravan for a week to check everything worked etc, at the end of which I called Glossop to notify them of not only the lump but a couple of other issues. It took quite a time before I received a phone call to advise the caravan would need to go back to the factory and I would hear from Elddis as to when this would be. Over the next four months the caravan developed more and more faults every time it was used, Glossop was advised of every one all of them being added to the list for repair. During this time I was constantly pushing for a repair date. In August a fault developed with the water system it just keeps blowing the electrics making it impossible to get water into the caravan therefore the caravan is unusable. At this time I was also told to liaise directly with Elddis regarding the return to the factory.
I have an audit trail of calls, emails, photos showing the faults and the names of all the people I have dealt with at both companies. I also have proof that all three letters have been delivered to Glossop along with the names of the people who received them.
I have also posted this review on the Glossop Caravans page

When we were looking for a campervan we looked at many different manufactures to compare and look at and found that the Elddis versions were best for us. We ordered and took delivery - after the usual pandemic delays but nothing major. The quality of the van has been brilliant with only 2 screw and 2 screw covers missing. Overall very please and the staff at Elddis we have spoken to have been more than helpful.

We recently bought a new CV40 from Tyne Valley MH. The hand over was a positive experience.
We didn’t buy another Swift MH because their post sale support was terrible so thought we would try Elddis.
We already love our CV40- but they could easily improve market position by speaking and seeking reviews from current customers and friendly user forums. It’s an obvious source of loyal constructive feedback. There are some really simple cost neutral tweaks that would make massive user difference. But does that really matter?
Our aerial booster broke first touch so is on back order………… the proof of a good product is reasonable reliability a robust warranty and good customer support.
I’m hoping we don’t needlessly fall out of love with our Elddis like we did with our Swift.
…………. Nope it appears all the same, the broken stuff you always get is still broken, the warranty claims are still unresolved ☹️

I love my van (a CV20) but the quality control leaves a lot to be desired. Lots of things which drop off (cupboard latches, hinges, the shower bracket, etc etc). Over the last couple of years I've carried out many small repairs, rather than keep taking the van back to a dealer who just isn't bothered. The design also isn't the best - and would tend to suggest that the designers have never spent a night in a campervan. Pale gold upholstery? With a dog? In January? The salad bowl wash basin in the toilet which gets in the way of having a shower. Why not a tip up basin? The silly pop up work space at the side of the hob - gets in the way of your feet when using the bed as a single. (I've removed mine and put a bigger one by the sink - but i've put a glass splash back to stop splashes on the upholstery). Seriously, Elddis - why not ask the users what they'd like to see and whether your designs will work in practice? I'd be very willing to help.

Serious water ingress in a brand new Autoquest 115 motorhome bought in Dec 2023. First became apparent on 11/2/2024. We rejected the van and the dealer accepted our rejection. The dealer bought the van back from us for the original price on 29/2/2024. The van had only done 340 miles. We had 3 very stressful weeks until the buy back! I will never buy an Elddis product again.

This is a follow on from that previous review by my wife, Sharon. I too was disappointed to not be able to give '0' stars, but perhaps not as disappointed as I am with having had to deal with Elddis. I note their reply on how they value their customer service & how we should contact their customer care team. Well, in the almost two weeks they've taken to reply to my wife's comment, they should have checked with their staff because I already have been dealing with them - and we're still no further forward and without a promised follow up call either. We were initially advised, via the dealers, that ordered parts would be 8-10 weeks, but they didn't arrive for 15 weeks. I took my van in on 11th October for 10 hours of work over two days, but guess what? Yep, it's still at the dealers as one part, worth about £130, was incomplete when the dealers opened it. Elddis were informed without delay but even now, some 21 WEEKS after Elddis had their error pointed out to them, the part still hasn't been sent to my dealers. TWENTY ONE WEEKS & the cockwombles at Elddis still haven't sorted it. My van has been unusable for 14 months & I have no idea when I'll be getting it back as I won't sign the insurance certificate of satisfaction until all of the work is properly done to standard. Fourteen months where I've paid finance, insurance & storage totalling around £3600 for something I can't even access. Over THIRTY SIX WEEKS since the initial order was sent to Elddis by my dealers on 12th May 2023.
I'm already seeking private legal advice but in the meantime, I've approached the BBC & wider press as I'm sure we're not the only ones suffering the Elddis 'we've had your cash so we no longer give a toss about you' attitude.