Elddis Avis 

160
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have just picked up our CV80 from the Elddis factory after it has had its new pop top fitted. To say I am happy is an understatement, Colin and his colleagues have done a brilliant job, the van has... Voir plus

Noté 5 sur 5 étoiles

Needed help with a problem with a leak in my caravan and reached out to Erwin Hymer via email and was pointed in the right direction to start the process through my dealer, I thought it might be a los... Voir plus

Noté 5 sur 5 étoiles

The new Elddis products are lovely! I have to say, the build quality and processes seem to far exceed most other brands now, a genuinely superb product, pound for pound they must be the best in the... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

2 year old motorhome, registered 1/3/2024, bought as first owner June 2024, fridge has randomly shut off since summer 2024 when on gas, still not fixed, after zero damp readings 2025 now been told Jun... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant

Écrit par l'entreprise

Elddis - Erwin Hymer Group UK Ltd Erwin Hymer Group UK Ltd is part of the larger, European-wide Erwin Hymer Group, which in turn is owned by the American RV giant, Thor Industries. Our UK manufacturing plant is one of the largest caravan, motorhome and campervan manufacturers in the UK. Based in Consett, County Durham, we have a rich heritage of leisure vehicle design and manufacture, spanning over six decades.


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4,4

Excellent

TrustScore 4.5 sur 5

160 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,4

Tous les avis

(160)

86 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

No option to give "0" stars

Having had our caravan broken into last January and literally ransacked. Parts were ordered from Elddis by the dealer, at the end of May.
It is now February and has our order been finalised...has it hell.
Why? According to the dealers, Elddis send what they want, when they want. Elddis finish early on a Friday, Elddis don't answer the phone, Elddis are getting ready for the caravan show.
Can you contact them directly? No you can't.
Will we ever buy from Elddis again? NEVER.
Seriously guys, pray nothing ever happens to your caravan, because if it does...these cowboys will do nothing to help you resolve it.

17 février 2024
Avis spontané
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Réponse de Elddis

We are sorry to read this and would like to assure you - and all of our Customers - of our commitment to Customer Care. Could you please email your vehicle serial number and contact details to our Customer Care Team at customer.care@erwinhymergroup.co.uk

Noté 1 sur 5 étoiles

Eldiss caravans has gone downhill

The quality of Elddis caravans has gone down hill drastically.
Damp issues is a major problem.
Weak bed supports and window hinges - sacrificing strength and quality for light weight. Both had to be strengthened.
The inbuilt battery charger developed a fault and over the charged the battery, thankfully are alarms went off to warn us of gas in the caravan before the battery exploded.
Mastic seals look poor and need redoing.
The front gas locker hinge broke soon after purchase. It took months to resolve.
It's a shame because the xplore 304 is a great little caravan.

31 janvier 2024
Avis spontané
Logo de Elddis

Réponse de Elddis

We are sorry to read this and would like to assure you - and all of our Customers - of our commitment to Customer Care. Could you please email your vehicle serial number and contact details to our Customer Care Team at customer.care@erwinhymergroup.co.uk

Noté 1 sur 5 étoiles

Elddis plastic warranty really its a throwaway one

Writing a review about Elddis is easy they're a company full of false claims and promises, saying they make and produce the best caravans from earth to Mars, horse muck !!!!! Your warranty isn't worth jack!! ,as for getting a recommended dealer to help ,they're answer it takes ages getting g paid and as for asking Elddis for help regarding a leaking window wow !! they can't wait to dismiss you so rip your warranty up ,repair the van yourself and remember to remind yourself NEVER BUY OFF ELDDIS !!
4 March 24 I've since repaired it myself with all the help I didn't get off ELDDIS!!!!

23 octobre 2023
Avis spontané
Logo de Elddis

Réponse de Elddis

We are sorry to read this and would like to assure you - and all of our Customers - of our commitment to Customer Care. Could you please email your vehicle serial number and contact details to our Customer Care Team at customer.care@erwinhymergroup.co.uk

Noté 1 sur 5 étoiles

FROM MY EXPERIENCE DO NOT BUY FROM ELDDIS

Well I could spend a hour writing a massive review but not going to waste more time on ELDDIS,/hymer bought a brand new fiat CV40. 70k ,had bent doors hinges falling apart ,rubber window seals not fitted right on every window,all window struts need replacing ,under slung tank insulation falling off in first week ,all together 18 faults on a simple build ,so a WARNING I WILL NEVER BUY FROM ELDDIS AGAIN, THERE CUSTOMER SERVICE FOR MOTORHOMES IS A JOKE U ,U CANNOT SPEAK ANY ONE HIGHER UP THE CHAIN THAN CUSTOMER SERVICE ,YOU GET PHOBBED OFF AND MOST CLAIMS GET REJECTED BY ELDDIS AND LEFT TO DEALER WHO SOLD U THE MOTORHOME TO FIX AT THERE EXPENSE.I HAD 20 YEARS EXPERIENCE IN CAMPERVANS THIS WAS MY FIRST COACH BUILT ONE ,THEY SENT ME A LETTER WITH THE NORMAL WE WILL TAKE YOUR REMAKES ON BOARD ,AND WE WILL DO EVERYTHING TO BRING YOUR VAN UP TO A HIGH STANDARD OMG WHAT A ABSOLUTE JOKE LIKE Getting BLOOD OUT OF A STONE

12 mai 2023
Avis spontané
Logo de Elddis

Réponse de Elddis

We are sorry to read this and would like to assure you - and all of our Customers - of our commitment to Customer Care. Could you please email your vehicle serial number and contact details to our Customer Care Team at customer.care@erwinhymergroup.co.uk

Noté 1 sur 5 étoiles

Shocking low quality caravan

Shocking low quality caravan. 2 years old caravan needed: front window to be resealed, toilet sink leaking, drain pipe came of in the kitchen sink cause the top drawer was hitting against it. Called elddis they didn't do anything as many other customers said. Sold the caravan after 2 years. They won't see my money again

11 août 2023
Avis spontané
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Réponse de Elddis

We are sorry to read this and would like to assure you - and all of our Customers - of our commitment to Customer Care.

Noté 2 sur 5 étoiles

I have been caravanning for 44 years we…

I have been caravanning for 44 years we have recently taken delivery of an Elddis Chatsworth 840 from Glossop Caravans. My advice to any potential buyers is simple, “do not buy Elddis”. This is our third new caravan and by far the worst. The standard of workmanship is appalling. We are now at the stage where we are considering taking a financial hit just to get rid of the van. Every time we use it another fault occurs, and because of the warranty clause every time I have to return the van to Glossop it costs me £44.34 in fuel costs. No one cares, I repeat do not buy Elddis

7 août 2023
Avis spontané
Logo de Elddis

Réponse de Elddis

We are sorry to read this and would like to assure you - and all of our Customers - of our commitment to Customer Care. Could you please email your vehicle serial number and contact details to our Customer Care Team at customer.care@erwinhymergroup.co.uk

Noté 1 sur 5 étoiles

Warning Elddis do not deliver vans as…

Warning Elddis do not deliver vans as on advert “pick a van from March 2023 & get Autumn 2023 we have been waiting since 2021 two years still no sign of our new van. Yet they are managing to put new vans in show rooms but still do not deliver ones on order. Yet again we have had six delivery dates given for our cv80 van and are about to miss another festival. A May delivery tuned into July now changed to October this has been ongoing for two years it’s disgraceful and we are not the only ones… don’t wast your time buy from a different company we pursers ours through Brownhills near Newark

17 juin 2023
Avis spontané
Logo de Elddis

Réponse de Elddis

We are sorry to read this and would like to assure you - and all of our Customers - of our commitment to Customer Care. Could you please email your vehicle serial number and contact details to our Customer Care Team at customer.care@erwinhymergroup.co.uk

Noté 1 sur 5 étoiles

Elddis Caravan Cracking ABS Plastic Panels

Elddis used to make great caravans until they started using ABS plastic front and back end panels with their 'solid' construction technique. The ABS plastic is not fit for purpose for the caravan to have longevity and 'merchantible' quality. You expect a caravan to last for many years and the ABS plastic starts cracking and the vans get damp. Simply search for Elddis ABS plastic cracks and you will see many related posts on caravan forums.

13 mai 2023
Avis spontané
Logo de Elddis

Réponse de Elddis

We are sorry to read this and would like to assure you - and all of our Customers - of our commitment to Customer Care. Could you please email your vehicle serial number and contact details to our Customer Care Team at customer.care@erwinhymergroup.co.uk

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