Electricals Online Avis 

Ordered an air conditioner, seemingly unit was delivered to the wrong postcode (delivery company blamed EO, EO blamed delivery company) I had to chase up - asked for a refund as I never had the unit, EO told me they would need to get the unit returned to them before they refund.

The unit has been back with them 10 days (according to tracking) and as yet no refund has been handed back.

Could I have my 560 pounds back please?

Cowboys

Electricals on line were very compétitive on price , it was DHL WHO let the delivery down and lost our order. Elec on line helped & sorted it for us. DHL eventually found our order but delivered late. I would still be happy to order from Elec on line again.

Next day delivery took 4 days. Tracking information when it was finally made available clearly showed that UPS hadn't got the item to deliver but nobody really seemed to know what was going on. Got here in the end though.

Well received items I purchased. Give it 5*

Arrived in good time, well packaged, and at a great price. Will be visiting the site again if I need any electricals

Good service, quick delivery and as ordered. Can't say fairer than that

I ordered a air conditioning unit for next day delivery that never came. There was no tracking emails, texts, nothing. Despite emailing the company there was no replacement sent out or anything done to investigate the courier company they used, nothing. It's taken two weeks to get the money refunded. No apologies, good will gesture, nothing. It's the first and last time using this company

Great price, quick delivery and professional help provided.
What more can you ask for?

Provided exactly what I ordered and delivered in a very fast time frame. Thank you

They were informed that my newborn was unwell with temperature, and toddler got bad nosebleeds from the heat and couldnt sleep, also that my wife was ill with temperature in a flat of 34 degreesm so we urgently needed the air conditioner sold next day service. On multiple times implied air conditioner would arrive when none of their tracking information showed that to be true putting my kids in serious harm as we didnt have the time or money to find a replacement. Unit only arrived 3 days after advertised when heatwave was nearly over.

Will be taking complaint further so other parents avoid this situation which another complaint on here (with a baby) seemed to have also. No accountability taken for their actions but instead seemed self congratulatory that they delivered multiple orders late in seriously dangerous heat where children were suffering due to their incompetance, which again was their response to another complaint here. It seems that when our kids are screaming from the effects of a dangerous heatwave we should comfort ourselves that this small company took on more orders than their infustructor could handle.

Excellent price, excellent comms, excellent delivery... What more can you say....

Mid-summer and our portable AC blew out, which I purchased from this retailer a year ago. Online, all ACs are out of stock and I was in a panic. I gave Electricals Online a call and they offered me a full refund considering the lack of stock. However, he asked if I'd be interested in a replacement IF they could find one. I responded that it would be ideal with the next heat wave on the horizon and a young child at home. He was super kind and said he'll see what he can do but no promises. A few hours later, I received a personal email saying that a courier has been arranged to collect my item and deliver a new unit. I was SO grateful. Will definitely purchase from EO again. Thank you!!

Really fast delivery, great service at a competitive price. Many thanks!

Great service ! Fast delivery .

Good range of products to chose from, good price and quickly delivered.

Bought an EV charger really good well pleased so far only fitted yesterday all good great delivery next day 👍

Good product great price fast delivery

I placed an order as it clearly states on their website that orders over £75 placed before 12pm are next day delivery. I didn’t get a confirmation email of shipping until the following day and I have called multiple times asking for tracking details but no one seems to know where my order is. Each time I call I get different information and a promise of a call back, which never comes. They keep blaming the courier companies but I’m starting to think that my order hasn’t event been dispatched yet. I can also no longer find the item that I have ordered on their website. I would avoid ordering anything from this company.

Prompt service, excellent communication, quick delivery, what more do you need?

Bought the Delonghi PinguinoEX100 Air conditioner, a lot cheaper than the big electrical shop and sent next day delivery.
Customer service was outstanding, even with me keep asking, when will it come.
Courier company delivered slightly late. but not this companies fault!
Ordered Sunday night, delivered Wednesday by 10am!
Great Company and will use again