Electricals Online Avis 

This is an upgraded review for Electricals Online. I ordered a DeLonghi air-conditioner in the heat wave with a ‘next day’ delivery promise, but it arrived a few days late. I initially gave the company a bad review as it wasn’t possible to speak to anyone in person to discuss where the item was. I did however eventually establish very positive email contact with an extremely helpful operative called Paulina. She apologised for the delay which was due to UPS delays rather than Electricals Online. The company understood the frustration and gave a goodwill gesture in recognition of the delay. Although it was late, the product arrived in good order and is a quality product. I have therefore upgraded this review to a four star rating.

AWFUL.

Ordered an air conditioner on Monday with next day delivery. I have a baby and a dog and needed it urgently due to the heat. Delivery did not arrive as promised. I was told throughout the day it would likely arrive, but there was no proper tracking or clear update. I’ve now been informed it is not coming. Very disappointing service, especially given the urgency and the delivery promise.

Great price, super fast delivery

I would have given 5 stars but for a few things that could have been better. I initially ordered a hoymiles micro inverter, which is designed to plug into a standard UK 13amp socket outlet, this was a pre order item due to be shipped on the 18/6/25, however I heard nothing when that date had been and gone.
I decided to cancel the order and get a refund as the status on their site had changed to the 23/6/25, but it did also say ready to ship next day, but I didn't know which to believe, but I got the refund no problem.
Then I noticed they had a similar item, slightly more expensive but in stock, and would do the job, it would have been nice if they had contacted me explaining the delay, and had an alternative item in stock, anyway I paid the extra and got this item.
Then I opened the box only to realise I needed an additional connector to make a lead, in order to connect it to the socket outlet, it's annoying the manufacturers selling an item designed to be plugged in and not including the special plug or lead. I checked the description to see if it mentioned needing the plug, but I didn't see it on the electricals online site, it's there to order in the accessories section, but I assumed something designed to be plugged in would come with the accessories to actually plug it in, so be warned if you ever order one of these.

Product was as ordered and quick delivery. How ever I did have issues with the product once fitted (Easee EVcharger) and could not get in touch with them. I emailed Electricals online and they supplied a phone number for me to ring which was very helpful, problem quickly sorted after a phone call.

I bought a product that wasn't quite right for me. It was big and awkward to deliver and, therefore, big and awkward to return. During the whole process, I talked to Sam, who was great to deal with and the level of delivery and service were spot on. Thanks Sam

Fantastic customer service. Sam (the Team EO) was brilliant and kept me in the loop constantly when I emailed. Highly recommend

AI found them to be the cheapest and they were ! Purchased items came with 48 hrd - well done !

Wasted over 30 mins sorting out an oder of over £120. Then told ph no the delivery isn't FREE. that'll be another £100. When a site says free delivery over £75 it should mean it!

Also if youre aelling solar panels why not sell the battery and cabling to go with it!

Great service, product delivered promptly

Efficient transaction and supply of electric radiators at a competitive price. Good communication and goods delivered with 24 hours.

Excellent service and they even to come out to undertake the work on a public holiday. Would recommend them again

Great service and speedy customer enquiry response . Dealt with everything brilliantly and much appreciated. Thank you

Great company to deal with. I purchased an electric charger, was unable to install due to issues with estate management company. Made electricals online aware, they were happy to take back and refund me in full.

Good company.

This is the first time I have used this company. My
electrician sent me the link to Electricals Online to look at some spotlights I wanted as an example, so after checking other websites I decided to order from them.
The website was easy to use, although It wasn't as easy as it should have been to find the correct chrome bezel to fit it, this option should have been given when ordering, I nearly gave up!

The ordering and payment process was easy and after that very good email communication from both company and DPD their delivery partner.

I would recommend and will again when the opportunity arises.

I ordered my floor lamp at 1pm, it was delivered the next day at 10.30am, excellent service! AND I love my new lamp!

great service experience, I made a mistake in my order and when I noticed I reached out to them and they were able to update my order in no time and send me a correction by email.
The delivery wasn't exactly the next day, it took a couple of days to receive the item but all good.