Electrolux Avis 

It's been 2 months that we've not had a working fridge-freezer. Electrolux customers services refuse to help me any further. The replacement part needed is unavailable and so the repair keeps being delayed. They will not replace it as their warranty policy says that they must attempt repair first. I have a young family, it's Summer, I have no working fridge-freezer. I am absolutely disgusted that this is deemed to be acceptable and am taking it as far as I can.

Moved into a new house 2 1/2 years ago. Fridge freezer had a 5 year warranty. Which Electrolux initially disputed when it went wrong. Took ages for an engineer to come out and we are now having to wait for parts despite the engineer classing it as a write off. So we are pensioners struggling for 3 months without a fridge freezer that works. Electrolux more than don’t care. They must think people will get so stressed with the delays they’ll just go and buy a new one. Which my wife wanted to do but as a matter of principle I won’t let her. Others on our estate have had similar issues. This company are simply awful and should be avoided at all costs.

We brought an Electrolux dishwasher from John Lewis. After less than a year it stopped working and started turning off and on on its own. We can't use it properly and have to wash manually as a consequence of that. As it has a guarantee we called Electrolux and different engineers came to our house changing different pieces (we found out that the same pieces were changed several times). They came up to 6 times as they coul not find what the problem was to tell us that the problem was our socket which received more than 240 V. We called an electrician and paid him to do a full check on our socket. He said there was no issues with it and that the power received was normal for a socket in the UK and therefore these dishwashers would not be fit to be sold in the UK and Electrolux would have hundreds of them being returned. But Electrolux still say that it's our socket and they won't give us a new one. I wonder why if the socket was the problem they didn't realise that until the 6th time they came making us wasting our time. Obviously, as the electrician said the socket is fine and Electrolux is messing us around to avoid giving us a new dishwasher which is our right as customers because it should be covered by the guarantee they claim you have. We are now saving for another dishwasher and will never ever buy anything from Electrolux!!!

Stay well clear of this company. I ordered an AEG Gas Hob. I was not aware AEG was owned by Electrolux, had I known I would have never ordered from Electrolux. They failed to deliver and did not have the manners to inform me, for a wasted day. I canceled the order and got my money back.

Terrible, Very unprofessional.
Twice my appointment has been cancelled due to sickness which was a LIE. Booked an appointment for a Friday twice and both times it has been cancelled less than 24hrs before. I then do some digging and see if I can rearrange for another Friday and they say it can only ever be a Tuesday. This suggests that the real reason is because they cant do Fridays and that the engineer was not sick. Why let me book a Friday in the first place for them then to say that no appointments can be for a Friday. Clearly it was a cop out and I would mind if it cant be a Friday in the first place, I would understand that but for my booking to be confirmed twice and then cancelled 24 hours before with the reason being the same and a lie both times is frustrating. My chat with customers services was then all of a sudden ended without me being able to respond. Joke

We were provided electrolux appliance when we purchased a house in September last year. It's only been 7 months and the door rubber gasket of the washer dryer unit has torn. when I reported this under warranty, the team said that it comes under wear and tear. I mean, are your kidding me!! is 7 months a reasonable amount of time for it to break? The unit costs around £1,500. What a waste of money. I would appreciate, if someone from the company gets back to me with a more appropriate response

Awful after service through warranty.
My microwave has still not been repaired despite being reported more than 10 weeks ago!

Dårlig kundeservice! Hold dere unna!!
Man får ikke svar verken på telefon eller chat, til tross for at beskjeden fra dem er at ventetiden er 10 minutter.
Nettopp ventet i 30 minutter på telefon og ble plutselig brutt. I tillegg har ventetiden i chatten vært flere timer lang (til tross for beskjed om en ventetid på 10 minutter).

Skikkelig dårlig kundebehandling!
Styr unna!

Booked a repair for a freezer on the 14th March paid a fixed fee repair.
Date of repair given as 23 March cancelled by Response services on the 16th March re-booked for the 21 March cancelled by Response sevices by phone on the 21 march and re-booked for the 28th March.
Engineer turns up and confirms the fault but as there is ice on the condenser and his steamer is broken he can't carry out the repair until the freezer defrosts itself. Leave us and phones later with an appointment for 17th April !
So no freezer for another 21 days
Complain to Electrolux lady says she will ring me back once they have spoken to Response Services but no call back so had to chase it up again .
lovely lady dealt with my issue but Electrolux are powerless to bring any appointments forward to a reasonable waiting time.
Quite frankly I will never knowingly buy an Electrolux appliance as there repair contractor is not able to offer repairs in a reasonable time scale and not willing to send out fully equipped repair engineers.
In fairness to Electrolux they have refunded the repair cost as a gesture of good will But effectively thats a 34 day wait for a repair on a 3 year old freezer and it's still not repaired.

Grundad Induction hob purchased from IKEA, rebranded Electrolux, looks great, slick lines, works fine, BUT only 2 rings at a time!!!

We bought this 4 ring hob in August 2022 and started to use it in October 2022. Having heard from a friend that there might be an issue with insufficient electricity supply to the unit we used 7kW (32 amp) supply to have plenty.

It works brilliantly when you cook on up to 2 rings but as soon as you require 3 or 4 the problem starts. You can NOT work simultaneously 2 rings on one side (i.e. bottom and top ones together), as the top one starts to click and turn itself On/Off every second (literally the water would boil for one second then stop, then boil again) which is quite annoying while you are there trying to cook.

We tried to raise this issue with IKEA but we were told it was an Electrolux product and we were transferred to Electrolux straight away (which we thought was quite unprofessional of Ikea as from that point we had to do all the leg work!!).

Electrolux was quite a difficult point to access (we spent hours on the phone, waiting...), finally when we got to the help line on the third attempt we were advised that this sounds unusual and they would send an engineer to have a look into the issue. There was a hiccup with the Engineer booking date (as Electrolux uses third party engineers and their Database systems seem to be in conflict: Electrolux advised on one date, but the engineer came in 2 days later, saying that it was the actual booking date!!!!) After the engineer visit we were left with a VERY bitter taste in our mouths as the engineer told us that was the way these induction hubs work! He mentioned that the hub uses a shared zone electricity supply and that is what causes the problem.

We believe that this is a very poor excuse for a inadequate product put on the market. No one should be sell a 4-ring induction hob which is capable to work only 2 rings at a time! In our opinion it should be returned back to drawing board to rectify these issues before offering it for sale.

Not a happy customer of Ikea and Electrolux as a consequence.

Well what a surprise. Reviews for Electrolux are worse that Zanussi!!! The main ring on our cooker was burnt out when using for the first time. I have been unable to contact Zanussi in any form(e-mail,phone,social media), they obviously do not have any customer service representatives. I wish I had read the reviews on Trustpilot before buying my cooker and hob. Will not be buying any of their products in future. Just giving an update on this review, I managed after some research that Electrolux are the company who bought Zanussi, they do have a form of customer service but unfortunately they are absolutely useless, I have been told it has to do with cleaning & maintenance after one use and not covered under warranty!! I was also been informed that their 30 days goodwill gesture has expired, of course it has expired because I could not get hold of anybody at Zanussi!!! basically all I can say is that Zanussi products are made of poor quality and would recommend everybody avoid buying Zanussi products.

New Zanussi fridge/ freezer delivered and installed by there agents caboodle who where excellent but unfortunately the same can't be said about the quality of the new appliance fridge door looks like it's been used as a drum full of small ripples I know that it can't be seen as it's a built in appliance but it's unacceptable to me. What a disgraceful group of companies they are Electrolux, AEG zanussi and fridgadaire .don't buy from them they don't care about you. It's now march 4th and I have still heard nothing from them about replacement spent hours on the phone with no joy no response to my email either a totally useless company never buy from them.

Recently moved in to a new build home where they have fitted the Electrolux KDFEC40UX built in double oven.
When using it I noticed the grill pan doesn't have a handle. Asked the site developers and they said it doesn't come with one which Electrolux have since confirmed.
This is an £800+ appliance where you have no way of using the grills unless you have asbestos hands.
I can't believe Electrolux have been so tight as to not supply one, how much does a handle really cost!

Bought a Commercial Washing Machine WE170V for £1979.98.

Registered as requested online.
When the machine was under 9 months old, it stopped heating water and stopped mid cycle.

1st Engineers came to site, where rude and upset before even seeing the machine and said to staff this is something your gonna have to pay for. Left with out fixing but took picture of the water drain fitter and said part needed to be ordered.

2nd Engineer came to site and fitted parts and gave broken heating element to staff.

Two weeks later we receive a bill for £574.56 and with attached photo says its due to a blocked filler. Attached was a photo with one long piece of thick clean blue thread around the water drain filter.

I questioned this by email and confirmed I personally checked the water filter to ensure it was not blocked as we maintain 78 washing machines across differing properties.

Was told the fault was cause by poor circulating air! and the cost still stood even though the machine was still under warranty. Questioned how air flow effects a water heating element and if the drain was blocked how this would effect the element as there is a non return valve between the two.

Was sent a tiny credit note of £140 for the £574.56 but this did not answer why the filler was blocked when checked personal by myself and why the water heating element broke on 9 month old £1979.98 machine.

Emailed asking to escalate this along Electrolux complaints process as the machine is in warranty and has been used within it designed parameters.

I put the invoice on hold till I heard from a Electrolux manager, but with no avail Customer service was all I got.

Massive home goal for Electrolux Professionals normally you would want to work with FM managers but now your products will not be found in our properties.

I bought an Electrolux hob from Ikea in 2020. The glass split in two after an empty bottle fell over and bumped against the edge. I thought the glass must have been defective, but the damage was regarded by the company as "accidental" and therefore "out of warranty." The technician that visited was surprised that I was being charged for the repair. The cost of the repair was nearly as much as the original purchase price (£200 vs £220) - total rip off. That didn't even include a new hob seal, which they advised me to purchase myself from a hardware store. I submitted a complaint but their response was not satisfactory and they are refusing to take the matter any further. Stay well away!

I bought a oven from Ikea and it developed a fault F239 which is a common fault according to Electrolux. I booked a visit and on the day the engineer rang to say part has not been ordered so no point in him attending. He came the next week, replaced the part but said fault is likely to come back and if it happens i should switch the oven off/on at fuse box and wait for it to reset itself. Oven shut off one hour after he left.
Third time engineer spent under half hour allegedly fixing the oven and it stopped working day after. Spoke to service dept and they were as helpful as a chocolate teapot according to them engineers don't have to time to wait and see if the product works properly.
Fourth booked visit 2pm-5pm, engineer rang at 5.30pm to say his car had broken down and waiting for AA and service dept will contact me to re-arrange visit. No call followed.
I had to contact them and was assured that someone would come today between 7am- 10am today..... guess what no engineer , no call. Personally I don't think anyone is coming as no confirmation text was sent despite calls reminding the dept to send one.
This is 5 occasions Electrolux have disappointed me and I think 5 too many. The repair service they offer shocking, woeful,shoddy and inept and even 1 star given is too generous.
All I want is the oven fixed promptly and get off this crazy will it/wont it be repaired merry go round which I been put on by this company.

Such a poor experience, Vaccum cleaner got broken during warranty, it was extremely painful to get them to accept it was under warranty, to after stating they could not repair it and therefore there was nothing they could do. After complaints they have then accepted to replace it but with a lower quality model.
I had to accept that option but for two months that I hear nothing from AEG/Electrolux and have not received any replacement.
Calls are hanged up on my face (multiple times) and emails are not responded.
Will not give up and world will know what they do with their customers.

Awful.. I couldn’t deal with them again. Bought a hob that came broken. Chased them for a week to have it replaced. They use a delivery Company called Arrow XL this Company made me wait all day for collection and delivery then lie that they had attempted delivery. Asked Electrolux for help and still waiting. I wouldn’t buy from them again. Poor service, poor customer support.

In common with other reviewers I have had very disappointing, inadequate response to a broken down, in warranty washing machine (part of IKEA fitted kitchen). They seem to think a two month wait to be able to use my machine again is acceptable. They have chosen to repair it rather than replace, on grounds of cost. This would be fine if they did actually get it repaired instead of waiting indefinitely for an unavailable part. My only advice is don't buy Electrolux, and choose your own appliances if getting an IKEA kitchen. Meanwhile if you see a woman trudging up and down the streets with huge bags of damp and heavy laundry, that's me

Called re a faulty washing machine that is only 6 months old. First appointment for an engineer was 3 weeks and they use a third party repairers called Pacifica. No email/text confirmation of appointment received, Pacifica impossible to get hold of as are Electrolux. Phone number eventually answered by a robot and states you can leave a voicemail for a call back, but there's no option to do so! Back on hold forever for a customer services agent. You'll spend all day on the phone trying to get an answer... Another company to avoid as any problems will not be dealt with appropriately. I'm going back to the retailer to invoke my consumer rights... I'll arrange a repair and bill the retailer now...